Civilization in my hands, wonderful speech

Hello everyone!

Welcome to the World Expo, which has entered the countdown stage of the first anniversary. Under the theme of "Better City, Better Life", all walks of life have entered the sprint stage, and with their own practical actions, they are determined to make progress and contribute to the "World Expo".

The theme of the Expo is closely related to people's livelihood, and the property industry is in charge of one of the four livelihood issues. "Civilization index" is an important indicator to test community management services and one of the important guarantees for successfully hosting the World Expo. It is our unshirkable responsibility to seize the opportunity of the World Expo and effectively improve the environmental civilization and service civilization of the community. All the staff of our property management company will go all out to add luster to the Expo and add luster to the Expo.

First, mobilize, mobilize and re-mobilize, so that the theme of the Expo can be integrated into the heart.

1, the leading group should learn one step first and set an example first.

Facing the difficulties and problems existing in property management, we will start with the leading group of the company, unify our thinking, raise our awareness, carry forward the spirit of "four dares" of Yangpu people according to the requirements of the district, bureau and group, and advocate "three truths" and "three meetings" in the whole company, that is, "really want, really do, really break through" and "think, think.

2. Mobilize various ways, measures and forms to welcome the Expo and publicize the theme of the Expo.

We not only require employees of our company to actively participate in the Expo welcoming activities, but also take advantage of property management to strengthen communication with community neighborhood committees and industry committees, create an Expo theme atmosphere in the community, carry out various Expo theme activities, increase the publicity of the theme practice activities of "I contribute to the Expo", vigorously publicize advanced models, actively cooperate with the streets to carry out the collection activities of "golden ideas" for civilized life, and report "Tell me about my good neighbors" as much as possible. At the same time, actively cooperate with relevant departments to mobilize to welcome the Expo, such as cooperating with and participating in the large-scale community activities of "Thousands of Communities and Millions of Families Welcome the Expo".

3. Take the theme activity of "Double Satisfaction" as the starting point, and mobilize according to the actual situation of the company.

Communicate the spirit and implementation details of the theme activity of "Welcome the Expo, Satisfy the Community and Satisfy the Family" to every employee of the company, so that employees can keep in mind the "three obvious improvements", find their own gap in three aspects: environment, service and owner satisfaction, and persistently impose "four consciousnesses" on themselves: consciously change roles and change administrators into waiters; Consciously establish a sense of active service and change "I want to serve" into "I want to serve"; Consciously think of what the master thinks, worry about what the master is anxious about, and worry about the master; Consciously achieve "small things don't leave the community, big things don't leave the community, urgent matters are settled within a limited time, and it is difficult to supervise the reply."

Second, dare to think, do and break through, and put the creation of "two civilizations" into action.

According to the different characteristics of after-sale housing community and commercial housing community, we have formulated different implementation plans.

1, the after-sale housing community breaks through difficulties and treats chaos and differences.

For various reasons, the after-sale housing community has always been a difficult point in property management, but we will face up to the difficulties, combine the "two civilizations" activities with property management service subsidies, adhere to the principle of five-point subsidies, and focus on managing chaos and differences.

In the aspect of controlling chaos, it is mainly aimed at the "three major ills" of parking, littering and graffiti. Re-plan parking spaces in the community, re-define parking lines, strictly control vehicles entering and leaving the community, strengthen standardized parking of vehicles, and timely guide vehicles. For littering and black advertisements, we should patrol frequently, stop them quickly and thoroughly, establish a long-term management mechanism, curb the signs in the bud, and ensure an orderly living environment.

In terms of investigation, first, centralized rectification of reception service windows such as management office and guard room; Replace old office facilities, clean up office space and adjust some unreasonable guard rooms. The second is to improve the service attitude, to achieve civilized and standardized language, positive and sincere attitude, warm and patient reception. The third is to improve the service image, especially the image of doormen and security guards, so as to be listed for posts, clean and tidy, and standardized in service.

2. The area of commercial housing should grasp the "three highs".

In view of the commercial housing community with good basic conditions, the key points are to maintain and improve the beautiful environment of the community, remove the green garbage in the community, carry out greening maintenance on time, provide convenient services for the owners in extended services, improve the efficiency and satisfaction of window services, and achieve: high standard living environment, high starting point management service standards, high level of satisfaction, and strive to create models and more highlights.

3, enter the house, listen to your own voice and solve the problem.

We will strengthen communication with the owners through field visits, understand the problems that the owners need to solve urgently and implement them effectively. To this end, led by the leading group, each community visited no less than 20 households; Back office staff go out and visit no less than 40 households in each community; The door-to-door visit rate of community managers is not less than 60% of the total number of community owners. After listening to the opinions and suggestions of the owner, fill in the consultation form of opinions and suggestions carefully and sign it for approval by the owner. After analyzing and sorting out the opinions and suggestions, formulate rectification measures, and try our best to solve the problems reflected by the owners, so as to make changes if possible, and try our best to make changes if it is difficult to make changes, and patiently explain what really cannot be rectified, so that the owners can understand and understand.

Third, service, service and re-service, so that residents can enjoy the Expo civilization.

In addition to strengthening service awareness in daily community management, we will make full use of the advantages of emergency maintenance center, further extend the service content, and provide all-round property management services as much as possible.

We adhere to the principle of "serving users and increasing property value"

In addition, strengthen training and improve service quality. According to the requirements of job types and operation skills, we will carry out job training and competitions in house maintenance and window service respectively, and rely on the advantages of the further education school organized by the company to cultivate a well-trained and skilled professional team, so as to be responsive, quick to come to the door and well maintained.

Expo is in my heart, civilization is in my hands, and the creation of "two civilizations" has a long way to go. We will further require all staff to strive to achieve "four in place", that is, service concept, service attitude, service skills and service environment, and finally win the "double satisfaction" of residents, making our property window one of the highlights of the Expo.

My speech is over, thank you!