How to strengthen the long-term management of old residential areas

First, in accordance with the principle of "shifting the center of gravity downward and territorial management", strengthen the organization and leadership of the management of old communities. Set up a leading group for the coordination of residential property management in the district, and the office is located in the district housing and construction bureau, which is responsible for organizing and implementing the coordination of residential property management. Civil affairs, law enforcement, city appearance, justice, public security and other functional departments shall, according to their respective responsibilities, do a good job in related work; The street is responsible for guiding the election and general change of the owners' committee, mediating property management disputes and emergency handling; The community should establish a joint meeting system for property management, and convene competent departments, owners' committees and property service enterprises. , regularly collect residents' suggestions, coordinate and solve difficult problems in property management, and play a role in solving major disputes in the community. Gradually form a management pattern of "district government responsibility, departmental coordination, street organization and community implementation".

The second is to actively promote the construction process of owners' committees in old communities. For mature communities, streets should actively guide and set up owners' committees according to law; Community management committees can be established in communities with complex property rights and no conditions. Reflect the owners' demands to the government through the owners' committee, coordinate and communicate to solve problems, and reduce the petition rate.

The third is to further strengthen the supervision and support of property companies in the region. It is necessary to establish a joint evaluation mechanism to evaluate and rate property companies, and fully solicit, listen to and absorb the opinions of streets, communities and owners. It is necessary to establish an access and exit mechanism. Establish a dynamic management information database of property management companies, and strictly examine the property companies that enter; For property management companies that quit easily, it is necessary to strictly limit regional announcements, temporarily suspend business licenses, and not re-enter the region within 3 years. Establish a property reward mechanism. Set up an incentive fund for property services in old residential areas, and reward property companies with higher ratings in the joint evaluation through the form of awards instead of compensation.

Classified implementation and gradual rectification

Different types of old residential areas require different renovations. For some old residential areas that are too serious and have limited room for improvement and management (mainly built before the 1980s), they should be included in the comprehensive transformation plan of the old city, and the problem can be fundamentally solved by tearing down the old and building a new one. For old residential areas (mainly built after the 1980s) that have no renovation plan in the near future but have room for improvement, they can be gradually improved to benefit residents.

First, if conditions permit, increase investment, manage by stages and solve it year by year. According to the damage degree of the community and referring to the construction year, the old communities can be sorted. Select a number of residential areas to carry out pilot projects every year, build model projects, play a demonstration role, and gradually complete the comprehensive transformation and upgrading of old residential areas. The key points of remediation include water, electricity, gas and other problems that affect residents' daily life, as well as infrastructure construction such as environmental remediation, roads, greening, lighting and fitness.

Second, we must take more measures to solve the financial problem. The renovation and upgrading of old residential areas has a large investment, and the problems are complex. It is difficult to effectively promote it by relying solely on the strength of the district government, and it must rely on the strong support of the municipal party Committee and the municipal government. It is suggested that our city should increase financial and policy support, set up a "special fund for the maintenance of old residential areas", which will be solved by the municipal and district finances, and study and introduce relevant policies to clarify the financing channels and capital contribution ratio. For example, for old residential areas with competent departments, a certain proportion of investment shall be made according to the municipal finance and competent departments; For communities without competent departments, municipal and district finance will invest a certain proportion; Professional operating facilities and equipment such as water, electricity and gas in old residential areas are maintained, maintained and updated by professional operating units, and other responsibilities and related expenses; The main facilities of the building shall be borne by the owner, and those extracted from overhaul fund and without overhaul fund shall be shared by the owner according to the principle of "one case, one discussion".

According to local conditions, innovative management

The basic conditions of old residential areas are different, and the property rights, housing age, owner structure and supporting facilities are very different, and the situation is complicated. Property management must adapt to local conditions and take corresponding measures according to different situations.

First, actively create conditions to introduce standardized property management to residential quarters that are initially qualified and can achieve standardized management after rectification, and hand over management rights to owners and properties. Streets and communities should help and guide all communities to form owners' committees or community management committees; The owners' committee (management committee) of residential area shall select the appropriate property company according to the actual situation, and determine the service standard and charging standard; Relevant government departments should strengthen publicity and supervision, and guide property management enterprises to improve their service level.

Second, the self-management mode of "1+N" can be adopted for those with poor conditions and it is difficult to hire professional property management companies, which can effectively reduce the property management fees that residents need to pay. "1": that is, the community autonomy management team. With the guidance and help of the community, community residents voluntarily set up an autonomous management team to manage residents' affairs in accordance with the principle of "self-management, self-service, non-profit-making and cost-sharing". The members are made up of community leaders, party member and some residents who are enthusiastic about public welfare, and take different forms such as paid and unpaid. "n": including hiring professionals, outsourcing services, mutual assistance among residents, and introducing non-profit property service organizations. Among them, service outsourcing is to outsource professional services in property management to professional property agencies; Residents' mutual assistance means that residents register with the community self-government management group to provide greening, cleaning, water pipe maintenance and other related services, and thus get a certain income.

Third, for communities with poor conditions and unable to implement autonomous management, the guaranteed management model can be adopted. Establish a non-profit property service organization relying on the street to widely absorb people with employment difficulties in the jurisdiction. After training, the market-oriented operation of quasi-property management is realized by charging residents low fees and raising funds from various sources.

No matter what management mode is adopted, in the operation process, community resources can be fully integrated, funds can be raised in many ways, and the shortage of funds can be made up through the parking compensation service in the hospital and the income from convenience facilities to ensure that management services are in place.

Strengthen publicity and create an atmosphere

It is necessary to publicize the property management regulations extensively and deeply, and create a good property management atmosphere of managing according to law, fulfilling obligations according to law, and being civilized and orderly.

First, actively guide residents to change their ideas, update their ideas, realize the change from welfare lifestyle thinking under planned economy to paid service thinking under market economy as soon as possible, and establish the consciousness of "spending money to buy services".

Second, we should strengthen the organization and leadership of property management, and intensify the assessment, supervision and inspection. Summarize and promote the management experience and advanced deeds of streets, communities, owners' committees and property management companies with outstanding achievements in property management, and vigorously commend and reward them.

The third is to improve the service level and service ability of property management companies. Strengthen the training of property management practitioners, improve service awareness, professional skills and service level, make full use of scientific management technology, optimize service quality, and truly create a safe, clean, civilized and comfortable living environment.