Skills and methods of collecting property fees and the significance of topic selection

1. You must have confidence in collecting property fees. First of all, we toll collectors should have confidence in ourselves and firmly believe that we can get the money back, so that morale can prevail.

Secondly, the self-confidence of the team. When a member's fee is blocked, other fee-paying members and colleagues should give encouragement and help provide advice.

2. Create a charging atmosphere. Let employees connect with the collection of property fees in their work, meet familiar owners who have not paid property fees in their daily work, remind owners that it is time to pay property fees, and let owners always feel the atmosphere of charging in service centers.

3. Strengthen fee training. Every day, all toll members hold a summary meeting together, and all the problems they encounter are discussed on the table, so that we can study countermeasures together.

4. Establish "through train" and "barrier-free passage". For the problem that the charging work is blocked, the property management can try its best to solve it for the owner in the first time, with high speed and efficiency.

5. Put an end to procrastination. First of all, don't let the owner delay. For example, some owners shirk their responsibilities by paying property fees in a few days. At this time, they have to put pressure on the owners, or even make two or three phone calls a day to agree on the payment time with the owners. In the meantime, we should constantly communicate with the owners so that there is no room for the owners to regress. Don't easily believe that the owner will pay the property fee as scheduled, and the toll collector should have the initiative.

Secondly, don't delay in solving the property problem. For example, some owners promise to pay for solving certain problems. At this time, the service center should follow up and solve them immediately. If time drags on, the owners may change their minds after a day and a night, and it will be much more difficult to launch a second attack.

6. Don't be fooled by the owners who refuse to pay the fees for no reason and have a good attitude towards the property. If the owner complains about you, we will also complain about the owner, and we must adhere to the position of charging. If necessary, you can send more people to communicate with them until payment is made.

7. For owners who can't be contacted, try to get the contact information of the owners. For example, see if there are any colleagues, friends and close neighbors of the owner in this community, try to get the contact information of the owner from them, and "visit at home" when necessary.

8. Clear division of labor, suit the remedy to the case. For the problems in the process of charging, we should treat them in different categories, divide the work by specialty, and the charging time is urgent, and solve the problems quantitatively and clearly. It is necessary for core members to go door to door to check these problems.

9. Dare to face and solve the remaining problems. It's good to have problems exposed. The longer the backlog, the more difficult it is to solve. If you can't solve it yourself, don't overstock it. Must report directly to the superior at the first time. Let's try to solve it as soon as possible.

10. Communication with key customers. Some owners who are in arrears have a great influence on owners. They can communicate through "persuasion" and maintain good communication with the "core figures" in the minds of some owners, which will have a positive impact on some of them.

1 1. Do a good job in propaganda and guidance. Some owners will constantly comment on the negative impact of the property through the internet or other means. At this time, it is necessary to actively guide the owners to understand and support the property work through bulletin boards and networks, and actively pay property fees.

12. The charging work should be "with feelings in mind, with actions in moderation, with feelings in lips", and the toll collectors should maintain a proactive attitude and ways to collect property fees.