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Property safety in rainy days

Service skills, it's hard to say. ...

Everyone was educated and brought up in different environments, so different people have different expressions and meanings!

For safety training, how to make the owners feel at home has the following suggestions:

1. First of all, employees should be familiar with the details of real estate. As the saying goes, "those who know have the right to speak." If you are not familiar with real estate, how can you help others?

2. Train employees with the company's philosophy. What is the company's service philosophy? It is important for employees to remember this.

3, employee skills training, job standards, what should be done in what position? Including standing posture, walking posture, vehicle guidance and command, etc.

As a security guard, it is the image of the company. How to satisfy the owners can be said to be simple: "nimble eyes and sweet mouth!" " This can also be said to be very difficult, because to achieve these points, we must fully stimulate the enthusiasm and initiative of employees, which can only be observed and cultivated in actual operation.

Give a few examples:

1. If the security guard sees garbage on the ground/lawn during the inspection, it is because he calls for cleaning. However, if the security guard can pick up the trash can immediately when he sees the garbage, it is actually bent over, but it can bring two benefits: first, the owner will give the security guard an extra impression and think that the security guard is serious and positive, not stubborn; On the contrary, if the security guard turned a blind eye, what would you think if you were the owner? Second, save time, cleaning will not waste time for a little thing.

2. When you see the owner carrying something back to the community, you should immediately come forward to help. In fact, many times, the host doesn't really need you to help him move things, but if you do, the host will feel very warm. At least "Oh, this security guard knows me!"

Take an umbrella in rainy days. Most parking lots are at a certain distance from buildings. Not all people go out with umbrellas. Take an umbrella in rainy days, and when you see that the owner doesn't bring an umbrella, immediately command the vehicle security to send an umbrella for use. This is a timely help. In fact, sometimes you don't have to deliver it to your door. When you arrive, just give the umbrella to the owner and tell him where to put it in the lobby, so the security guard won't have to work so hard.

In fact, I personally think that property management, especially security, starts from small things, and the smaller things are often more touching ... I hope I can help you!