How do property and owners coexist?

Property (to be exact, it should be a property company) has a "fish and water" relationship with the owner. Nowadays, the old-fashioned "housing management office" has entered history, and the relationship between property companies and owners is more distinct. The two go hand in hand and cannot be separated for a moment. When a property company loses its owner, it loses its market and its foothold, so it cannot survive. Owners leave the property management company, saving the seemingly unwilling property service fees, but they can't live normally after buying several generations of houses. Such people should be very close partners in the relationship. Why do you feel enemies or opposites more or less in society? Most people, whether from the perspective of property management companies or owners, feel deeply contradictory and really difficult to get along with.

The author believes that no matter what kind of * * * subject, we should hold the attitude of mutual understanding and mutual accommodation, put ourselves in the other person's shoes and consider the other person's feelings and needs, so as to know whether the other person is fully understood. All misunderstandings and incomprehension are mostly due to poor information communication. As the saying goes, three points are in the matter and seven points are outside. For example, if we go to the supermarket to buy soap, why should we take the "comfortable" soap on the shelf? Is it because all other soaps are not good? Does "comfortable" soap have no shortcomings? Otherwise, it's actually because everyone feels good about "comfortable." Back to the topic, I have read many community owners' forums, and basically they criticize and scold property companies. Are all the property management companies in China so bad? One of the reasons is that I know that in the past few years, the media have improperly guided the owners, demonizing the property management company, and first let the owners look at their "close partners" with colored glasses. With this social atmosphere, can they "feel" better? In the past two years, the improper orientation of the media was ordered to be positive and began to move closer to "harmony" and "calmness". Since then, the mutual affection between property companies and owners should be getting better and better.

The service level of property companies is mixed. After all, the inland has just started for a decade or two. In recent years, property companies have developed rapidly. Property companies with good reputation, strong service awareness and first-class qualifications in the industry are rapidly merging the sites of some small property companies with temporary qualifications with scale advantages and starting to provide owners with "standardized" services similar to McDonald's, which is undoubtedly good news for owners. The advantage of these large property companies lies in the unification of service standards. The service process is formal, the departments are fully equipped, the service and return visit are in place, and the owners enjoy the property service well, because they respect the market, attach importance to word of mouth and have a sense of social responsibility.

Owners' dissatisfaction with property companies generally comes from three aspects.

On the one hand, it comes from the social atmosphere just mentioned;

On the other hand, it comes from the lack of understanding and clarity of the "service category" of property companies. As far as my personal experience is concerned, the owners are dissatisfied with the property management company and refuse to pay the property service fee, mostly because of the problems left over by the developers. The developer hired a sales company to sell the building, and the sales girl Kan Kan talked about it and bombed the community. However, due to the inexperience of property buyers, the terms of house purchase and sale have not been verified in detail, and the promise of speculation has not been implemented in the contract and traceable black and white contract terms. After repossession, those false verbal promises are doomed to be unfulfilled. Under normal circumstances, once the house is sold out, small developers will play with evaporation immediately, and government supervision is not in place. The successful evaporation leaves the imperfect equipment and facilities in the park to the society and the closest partners, owners and property companies. Because they couldn't find the responsible person who made them uncomfortable, they began to take it out on the property company and impose some contents that did not belong to the service scope of the property company. Although property companies and owners are equal civil subjects in civil law, they are actually only organizations that provide professional property services for owners' houses, equipment and facilities. They can only provide value preservation and proliferation services for existing things, and the problems imposed by the owners, that is, the problems that touch the skin, are powerless in ability. Therefore, there is a saying that property companies know to collect money and do nothing, and a sense of opposition arises. How to deal with this source of dissatisfaction? Only the property company and the owners can start from the cornerstone of mutual understanding and mutual accommodation, help each other in the same boat and tide over the difficulties together. These problems are not all the property companies', but they are not all the owners' role in serving the owners. This role requires the property management company not to stay out of it. Owners must not refuse to pay property fees because of these problems. If the capital chain of the property management company breaks, it will lead to the embarrassing consequences of "a clever woman can't cook without rice" and can't provide standard services normally. Of course, the consequences of abnormal service will eventually lead to the owner's loss, forming a vicious circle. Based on the understanding of the owner, the property management company first ensures its own survival and adopts the principle of * * * to tide over the difficulties. Actively cooperate with owners to convene owners' meetings and set up owners' committees, and report problems to relevant government departments with legal and effective group organizations to effectively safeguard rights. I believe it will be clear one day.

On the other hand, the source of dissatisfaction is that the property management company's own services are not up to standard and cannot provide services according to the service standards required by the Interim Management Statute or the Owners' Convention. Service consciousness is not strong, and the team is unprofessional. For such a property management company, the owners can't procrastinate and don't pay the property fee if they are not satisfied. The passive consequence will be a vicious circle, and the owner will be the ultimate victim. Owners can dismiss such a property company by setting up an "owners' committee" and an owners' meeting, and choose a powerful property company that owners like to manage the property, and all difficulties will be solved.

In fact, how to get along, I think the most fundamental thing is how to deal with communication, how to understand each other, and how to consider problems from each other's perspective. If you understand clearly, you will naturally live in harmony.

Only personal essays, differences of opinion and compassion.