Analysis of interview problems over the years: how do community workers deal with the problems between owners and property owners?

Some owners of the community bought electric cars and had to install charging piles in their parking spaces. Residential property and other owners object on the grounds of safety. As a community worker, how do you deal with it?

Test analysis

Role/Identity: Community Worker

Situation/task in the topic: Owners such as residential property object on the grounds of safety.

Purpose: First, do a good job of investigation, understand the situation, communicate on this basis, understand the concerns of the property and other owners, and solve the charging problem of electric vehicles.

The main evaluation factors are the ability to solve problems.

mind map

Reference analysis

As a community worker, I have the responsibility and obligation to ensure a good community atmosphere in our community and help people solve problems and deal with this situation. If I can't handle it in time, it may lead to an escalation of contradictions and a series of problems such as neighborhood contradictions. Specifically, I will do this:

First, do a good job of research and fully understand the situation. Only by knowing the situation clearly can we make targeted solutions. First of all, I will know the number of public charging piles around, whether it can meet the needs of electric vehicle owners in the community and the distance to the community; Secondly, it is necessary to conduct a comprehensive investigation on the knowledge and understanding of charging piles by residential properties and other residents; Finally, I will understand the needs of residents in the community for electric vehicles. Prepare for subsequent problem solving.

Secondly, on the premise that there are enough public charging piles nearby, we will invite the owners of electric vehicles in the community to communicate with them on weekends. First of all, we will affirm their behavior of buying electric cars and understand their mood of wanting to build charging piles. Then explain that it is convenient for everyone to set up charging piles in their parking spaces. But it is also a big expense. Building a charging pile not only costs money, but also requires later maintenance. At the same time, it is not conducive to the management of the community, and the dispersion of charging piles will inevitably lead to the disorder of the circuit, which may have security risks. Moreover, the nearby public charging piles are also close to the community, and the number is sufficient to meet the current demand. Can we consider using public charging piles?

Thirdly, through our communication, if the car owner still wants to build his own charging pile, at this time, I will gather the residential property, car owners and other residents together and hold a forum according to the results of previous research. First of all, it shows that electric vehicle is a kind of new energy vehicle, which conforms to the national policy. We should actively advocate the choice of this new mode of transportation. In addition, there are a large number of electric vehicles in our community, and there are many users who are interested in responding to the call of the country. It is imperative for the community to have its own charging piles. I suggest that the residents and properties of the community should be rationally planned, and an area should be divided to build charging piles in the community, which can not only meet the needs of existing electric car owners, but also meet the needs of car owners who will buy electric cars next.

Fourthly, I will also take the opportunity of this forum to explain and publicize the safety of charging piles and the advantages and benefits of electric vehicles to community residents. Choosing electric vehicles can not only enjoy state subsidies and reduce their own economic pressure, but also meet the requirements of the times of energy conservation and emission reduction and the establishment of a sustainable economy.

Fifth, I believe that through the above efforts, everyone's concerns will be solved, and at the same time, more residents will be able to choose more environmentally friendly electric vehicles and make contributions to environmental protection.

Extension and expansion

Common types of emergencies: daily emergencies.

Handling principles: people-oriented, giving priority to work, distinguishing between public and private, and prioritizing.

Daily emergency treatment methods:

Method 1: layer-by-layer hypothesis. In our daily work, there may be various problems that are not in our original plan. At this time, it is a great test for candidates' emergency ability and problem-solving ability. When answering such questions, it is mainly to solve specific problems. We can adopt the method of making assumptions from easy to difficult: first assume a particularly simple situation, then make it more complicated, and finally, we must consider the actual situation and not just stay on the assumption.

Method 2: Element exchange. Under the premise of layer-by-layer assumption, changing people, changing time, changing goods, changing places and changing ways is a very effective way to solve the problem. When changing the elements, the corresponding expansion can also enrich the answer content and avoid templating.