Summary model of quality work in cleaning department

# Work Summary # Introduction Work summary is still an important means to understand the world and the only way to rise from perceptual knowledge to rational knowledge. Through work summary, we must be diligent in thinking and be good at summing up, so as to turn sporadic, superficial perceptual knowledge into comprehensive, systematic and essential rational knowledge, find out the laws of the development of work and things, master and apply these laws and write a good work summary. The following is the relevant information compiled by KaoNet, hoping to help you.

Tisch

Over the past year, with the correct guidance and help of company leaders, with the strong support of departments at all levels, and with the joint efforts of all employees, our department completed various cleaning work in 20xx. As another window of property services, cleaning directly reflects the corporate image and service level of service units. Over the past year, the cleaning staff has made certain contributions to the development of the enterprise with hard work and solid work. This year, the cleaning staff was basically stable, and the cleaning work, whether individual or daily, was basically completed on time, which met the management requirements. Compared with last year's achievements, employees' work attitude and skills have been improved to a certain extent, providing a good living environment for community owners. The work of the past year is summarized as follows:

First, the basic situation of work

During the implementation of each work plan, the cleaning department managed the sanitary facilities within the jurisdiction of the community as a whole. The specific work is as follows:

1, enlargement of cleaning area. On the premise of ensuring the quality of work, the number of personal cleaning corridors has increased from 8 at the beginning of the year to 10. In order to achieve fairness, distribution is carried out by drawing lots. After the expansion of the area responsible for cleaning the corridor, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions.

2. Over the past year, the roads and overhead ground of main roads in various regions have been washed 8 times; Clean the pool 17 times; 1 1 set of vacant houses that have not been handed over for sanitation and cleaning; Clean the model house 13 times, and clean the community square 6 times; Clean up the underground garages 53, 54, 64, 65 and 36 ***5 times; Cleaning the top floor and floor of the house 12 times; Clean the open ditch around the community for 5 times.

3. Mobilize all staff to win the cooperation of all departments to do a good job in the company health day on the 7th of each month, and comprehensively clean the dead corner and green belt of the community for 7 times.

4, goods recipients management. Employees should register their own articles one by one, explain the reasons for those exceeding the normal quantity, and control the cost of cleaning consumables within the reasonable and effective use range.

5. Conduct fire-fighting training (fire hose and dry powder fire extinguisher) combining theory with practice for all cleaning staff. As cleaning staff, everyone should understand and know, and firmly control unsafe factors in the bud.

Second, the shortcomings

Over the past six months, in the process of completing all the work in succession, our department has also exposed some shortcomings:

1, the cleaner's inspection is not in place, and there are some lazy phenomena.

2. The management level of managers needs to be improved: lack of attention to key work; The management and implementation of details are not in place, and there is a lack of "drawing inferences from others".

3. Procedural work is not lasting and needs to be strengthened.

4. The working hours of individual cleaning staff are very random, chatting together, picking up waste products and doing things other than work.

5. The cleaning staff's courtesy training is not in place.

6. Because there are no security doors on the second floor of Building 3 1 and the top floor of Building 8, many people go here to relieve themselves.

It brings a lot of workload to the cleaning work of cleaning.

Three. 20xx work plan

I combined with the actual work characteristics, focusing on the following aspects to improve:

1. Draw lots at the end of the year to adjust the frequency, improve the cleaning quality and reduce the complaint rate.

2. Carry out a comprehensive inspection and cleaning of the vacant rooms that have not been handed over, and introduce new work plans such as disinfection, insect prevention and sewage wells for elevator cars.

3, the implementation of the "cleaning management system", increase the courtesy, etiquette, homework and fire safety training for cleaning staff.

4. Strengthen environmental sanitation management: In order to continuously improve the quality of community environmental sanitation, we highlight the key points of work. First, optimize the operation mode and strengthen the supervision and management of staff work. We insist on environmental work as a breakthrough, strengthen property management, improve service level and customer satisfaction rate, and improve and optimize operation mode. Make the cleaning patrol checklist of the cleaning team leader, define the responsibilities and authority of the management and the managed personnel, and implement two-level supervision and management. The second is to formulate detailed rules, regulations and measures such as cleaning work flow and quality standards, check the hygiene quality and daily cleaning work repeatedly every day, and find and urge the rectification of related problems in time.

5. A new service type-domestic service; Through interviews, it is found that with the improvement of people's living standard and material level in real society, some white-collar workers, high-paying workers and dual-employee career workers are busy with housework, which brings some troubles and difficulties to their families. Therefore, under the premise of ensuring the quality and standard of community work, we will provide a series of services for these people by adding domestic service, which will solve their difficulties in real life and increase business and income for our company and employees!

Looking back on the work in the past year, although we have made some achievements, accumulated some experience and improved our management ability, there is still a big gap from the company's requirements. At the same time, there are still many things we need to think about, but we will find a new starting point through summing up, attach importance to the cultivation of "personal behavior" and implement "personal behavior" as an important part of "quality service". We must stand at this height. Cleaning work should "start from me actively, consciously and actively" and "start from today", pay attention to the behavior of each of us and our colleagues, improve our own quality and self-cultivation, and standardize ourselves from the system and training. Strengthen the study of ideas and professional knowledge, conduct training in an organized, planned and purposeful manner, continue to strengthen the binding force of personal qualities, give full play to their professional knowledge and skills, and strive to learn management knowledge. Finally, we firmly believe that the cleaning department will do a good job in cleaning under the leadership of the company and with the support of various departments, and will also show it to you with a brand-new attitude.

extreme

In a blink of an eye, the busy year is coming to an end. Looking back on our work in the past year, we have made gratifying achievements. The following summarizes the work of this department from five aspects:

First, team building.

Having an excellent team is a weapon to overcome all difficulties. In team building, our department has stabilized some old employees and actively recruited outstanding new employees to join our team. The department always adheres to company education, treats every employee equally and fairly within the department, regardless of seniority and ability, and gives every employee room to show his personal ability. In the management of old employees, we often talk to them, stabilize their minds and play their core role. When the department is short of manpower, the old employees can take the initiative to take care of the health in some areas and work hard. Most of our new employees come from the countryside, and they are used to idleness in the countryside. They have a weak sense of discipline, and it is the first consideration for the department to let new employees integrate into the team as soon as possible. Everyone in the department can be open-minded, take the initiative to accept every new employee, treat them as good sisters, help each other at work and be considerate and caring in life. After more than a year of team building, the staff of the department is stable and the internal atmosphere is harmonious.

Second, the daily cleaning work

It is the responsibility of this department to provide customers with a good office environment. At the beginning of this year, the department adjusted the regional division to make everyone's responsibility area clearer and more reasonable. At the same time, a clean area self-inspection form and a clean and hygienic sampling form were formulated to supervise everyone's responsible area and make them develop good work habits. Adhere to the daily meeting system, timely convey the company's meeting requirements, timely solve the problems in the work of employees, and achieve Nissin and Nissin. In order to better improve the environment in the building, this year, the staff of the organization department completed the renovation of all the bathrooms in the building.

The top of the hall was cleaned, and the windows of customers on all floors were also cleaned, and the number of marble cleaning in the hall was increased from twice a year to four times a year. There are idle rooms in the building, and the department actively organizes personnel to carefully clean up the hygiene in the idle rooms to prepare for renting. Through the refinement of the requirements for cleaning and hygiene in the past year, the cleaning quality has been obviously improved.

Third, generate income.

In addition to doing their own work, all departments are also actively carrying out income-generating activities. This year, in addition to doing a good job in the cleaning services of the original company, we also continued to undertake the indoor routine cleaning services of several companies, earning tens of thousands of yuan for the company throughout the year.

Fourth, save energy and reduce consumption.

The department strictly controls the expenditure of various expenses. In controlling the use of low-consumption items, regular quantitative distribution and rational use of garbage bags. Pu garbage bags are used when there is less garbage in the building, and thick garbage bags are used to recycle waste items when there is more garbage in the community, and the old mops are tied together to continue to be used. Employees are required to turn off lights and water when working in this area, so as not to waste electricity and water. The department reasonably arranges staff to go to work, minimizes unnecessary overtime, and reduces staff salaries and expenses. Through strict cost control over the past year, the annual cost has been kept at a reasonable level.

Verb (abbreviation of verb) training and learning

In order to improve the quality and work skills of employees, the department organized six trainings throughout the year, and the training contents were practical. The department organizes employees to carry out training in daily etiquette, safety awareness, glass cleaning, use of grinder, use of water suction machine and service standards, which improves employees' operation level and service level.

After 20xx years of work, with the care of the company leaders and the joint efforts of all the staff in the department, we have successfully completed all the tasks assigned by the company. In the coming year, our department will further refine the work standards and improve the service level in order to achieve better results.