Standard basis of residential property staffing

As we all know, in the process of providing property services, there must be corresponding personnel to provide services for the community. So for the property, in the process of providing services, what are the standards for staffing? Next, I will bring you the detailed knowledge of the staffing standards of the property community, hoping to help you.

A, the property community staffing standards

Property management staffing standards (industry standards of the Ministry of Housing and Urban-Rural Development):

Management staffing:

1, director 1 person (over 200,000 square meters with assistant director)

2. Customer service supervisor1(more than 80,000 square meters).

3. Security Captain 1 person.

4. Maintenance supervisor 1 person (residential areas and office buildings with an area of over 50,000 square meters, with more than 800 owners).

Other staffing:

1, customer assistant: each owner has 300 employees, and each employee with more than 300 employees but less than 600 employees 100 1 person, and so on;

2. Maintenance personnel: 3 persons under 80,000 square meters (including the squad leader) and 4 persons under 80,000 -65438+ 10,000 (supervisors); 1 above every 30,000 square meters 1.

People;

3. Cleaning personnel: every 1 10,000 square meters 1 person, squad leader 1 person, business building every 5,000 square meters 1 person;

4. Greening personnel: based on the construction area of 80,000 square meters (or 800 owners), 1 person, 200,000 square meters-300,000 square meters, team leader 1 person, supervisor over 300,000 square meters 1 person.

People, the floor area ratio is less than the following can be increased 1 person;

5. Each management office can be reasonably configured according to the specific situation and reported to the general manager of the company for approval, but the total number shall not exceed the staffing standard.

Second, what is the classification of property disputes?

(1) Disputes and loss compensation caused by theft, vehicle scraping and personal injury in the community.

(two) disputes caused by maintenance problems such as water leakage of non-public pipelines and power supply pipelines.

(3) The property company coordinates the disputes caused by neighborhood relations.

(four) disputes arising from the sharing of maintenance costs of * * * parts and * * * facilities.

(5) The property management company arbitrarily changes the use of * * * parts and * * * facilities, and does not use the proceeds for disputes caused by property management and other issues.

Third, the common types of property disputes

(1) Property disputes without property service contracts. Many property management companies have not signed written contracts with owners' committees or owners. In the absence of contractual stipulations and provisions, disputes between the two parties are easy to occur and cannot be solved well. Therefore, the property service contract is still very important, and the owners need to pay attention to signing the property service contract, and don't ignore it easily.

(2) Disputes over the standard of property fees. The property management service fee for ordinary houses is the government-guided price. When determining the fees, it should be based on the reasonable cost of property management services and the comprehensive calculation of the economic affordability of the owners. Other houses must be approved by the owners or the owners' committee. But in fact, there is no specific standard for property fees, and property companies will collect fees indiscriminately, which will also lead to disputes.

(three) the owners refused to pay the property management fee dispute. It may be unreasonable for the owner to refuse to pay, or the service quality provided by the property management enterprise can't meet the standard stipulated in the contract, or it may be unreasonable to share the expenses on business, which needs to be handled according to different actual conditions.

(four) property management companies breach of contract disputes. The default behavior of property management enterprises is mainly manifested in poor maintenance and management of public parts and facilities; Failing to fulfill the management responsibilities of environmental sanitation, greening and public order in the property management area, resulting in the deterioration of the property environment. At this point, property management companies need to bear the liability for breach of contract according to law.

(5) Improper handling of property disputes. At present, many property companies often adopt inappropriate methods when dealing with property disputes and disputes with owners, such as violent settlement and litigation. In this way, it is not only difficult to solve the fundamental problem, but also easy to intensify contradictions.

The above is the relevant content of the staffing standard of the property community. There are staffing standards for staffing, and the corresponding standards should be determined according to the relevant provisions of staffing.