Job responsibilities of the front desk

Responsibilities of Front Desk (General 10)

In life, many occasions are inseparable from job responsibilities. Job responsibilities refer to the work content that a post needs to complete and the scope of responsibility that it should undertake. The post is the unity of duties and responsibilities, which consists of two parts: the scope of authorization and the corresponding responsibilities. So what kind of job responsibilities are effective? The following are my carefully arranged duties at the front desk for your reference, hoping to help friends in need.

Front desk job responsibilities 1 1, responsible for the daily work of the company's front desk (telephone, fax, document delivery, manuscript printing and copying);

2, responsible for the company's daily attendance information statistics;

3. Responsible for the procurement and registration of office supplies and consumables;

4. Be responsible for the daily reception services (tea, snacks, fruit preparation and welcome, etc.) in the reception room of the company. );

5. Assist other positions in the department and various administrative and personnel affairs assigned by leaders;

Front desk 2 job responsibilities 1, responsible for the company's daily visitor reception;

2, responsible for the daily office environment maintenance, to ensure that public facilities and equipment in good condition;

3. Responsible for docking with public suppliers, urging the improvement of service quality and the distribution of monthly production expenses;

4. Responsible for administrative affairs, such as express delivery management, business card printing and stamping;

5. Be responsible for annual inventory of fixed assets, renewal of hotel agreements, price comparison of suppliers, etc.

6. Assist the daily administrative work of the headquarters and subordinate departments, including catering reservation, car rental reservation, stationery purchase, visa document provision, etc.

7. Participate in the planning, organization and implementation of important activities and meetings of the company (such as large-scale annual meetings, business meetings, employee activities, etc.). ); Assist in handling all kinds of meetings, training and organizing collective activities of the company. );

8. Cooperate with various departments, including but not limited to the employee entry and exit processes and activities of other departments of the company;

9. Complete other administrative tasks assigned by superiors;

Front desk job responsibilities 3 1. Responsible for reception, collection and mail delivery at the front desk to ensure the timely supply of bottled water.

2. Responsible for purchasing office supplies and birthday party gifts;

3, responsible for the accounting of employee attendance, to assist the company in the purchase, maintenance and management of fixed assets and office supplies;

4. Be responsible for the daily administrative affairs of the company and assist other affairs of the business department;

5. Assist in organizing corporate culture construction activities, such as afternoon tea, staff activities, birthday parties, annual meeting planning, on-site organization, etc.

6. Ensure that the interview room, reception room, meeting room, leisure room and other environments are clean and tidy, and ensure the normal use of meeting room equipment and the timely supply of whiteboard pens.

Front desk job responsibilities 4 1. Reception, basic consultation and introduction of visitors, and good manners;

2. Responsible for sending and receiving letters, express delivery, newspapers, periodicals and documents.

3. Responsible for answering the front desk phone, carefully recording and conveying important matters to relevant personnel;

4. Be responsible for the explanation of the exhibition hall;

5. Assist in dormitory logistics management;

6. Part-time secretary of the general manager.

Responsibilities at the front desk 5 1. Check-in and check-out procedures for guests: responsible for checking-in and check-out, inputting relevant information into computer in time, making manual reports and recording passenger flow.

2. Provide consulting services: patiently answer the questions of the guests and provide services according to the needs of the guests.

3, valuables storage service: according to the hotel service standard process for guests to handle valuables storage business.

4. Work log management: read and fill in the shift-over log, and do the shift-over work well.

5. Environmental sanitation management: keep the items at the front desk of the hotel standard and clean.

6. Information management: effectively transmit guest information to relevant departments and provide necessary information feedback for management.

7. Safety management: assist the security department to maintain hotel order.

8. Complete other tasks assigned by superiors.

Responsibilities of the front desk 6 1. Receive and consult from the campus front desk, provide course and price information to visiting students, and complete the admission procedures;

2. Answer students' calls and provide students with fast, accurate and professional consultation and service;

3. Improve the management of students' information and keep abreast of students' situation;

4. Mining the demand information of the company's potential students through telephone communication and providing consultation.

The front desk 7 job responsibilities 1, responsible for the company's telephone answering and express delivery, purchasing office supplies;

2. Responsible for the reception, registration and guidance of visiting guests, and inform the interviewee in time;

3. Responsible for the daily maintenance of the company's office area and meeting room environment to ensure that the office area is clean and orderly;

4. Responsible for assisting in the management of the company community and responding to internal news of the group in time;

5, responsible for completing other transactional work assigned by the superior.

Responsibilities at the front desk 8 1. Answer calls, receive faxes, transfer calls or record information as required to ensure timely and accurate;

2. Do a good job in the reception, registration and guidance of visiting guests, notify the interviewees in time, and maintain good manners;

3. Equipment maintenance, office environment maintenance, daily office supplies procurement and data collation;

4, responsible for the inventory of office supplies, completes the registration and filing. And register the collection, distribution and warehousing of office supplies;

5. Make preparations before the meeting, take minutes of the meeting and sort out the contents after the meeting;

6. Be responsible for the sanitation and cleaning of the company's front desk and reception room, the placement of tables and chairs, and keeping them clean and tidy;

7. Responsible for the processing, printing, copying and sending and receiving of company documents;

8, complete other work assigned by the leadership.

Responsibilities at the front desk 9 i. Daily reception

1. Responsible for receiving visitors. (including providing seats for customers, handing tea, consulting customers' visit intentions, etc.). ), and clean up the cups and garbage in time after the customers leave. Irrelevant personnel, door-to-door sales or unreasonable troubles should be stopped in time to ensure normal office order.

2. Be responsible for answering the front desk service hotline and transferring calls, do a good job, carefully record important matters and convey them to relevant personnel without omission or delay. You should politely refuse to sell calls, etc.

Second, the office supplies management

1. Responsible for the office storage room, check the supplies inventory irregularly, and do a good job in logistics support in time (buy parking cards in time to recharge the company's vehicles-property management office).

2. Manage all kinds of office property, do a good job in inventory, registration and filing of office supplies, and register the receipt, distribution and warehousing of office supplies. Reasonable use and improve the efficiency of the use of materials, and advocate saving.

Three. everyday concerns

1. Responsible for printing company documents, assisting in copying and scanning, using them rationally and reducing material consumption. And collect recycled paper from photocopiers and printers and put it in designated locations.

In case you need it.

2. The company's computers, printers, fax machines and other printing or other equipment, found fault, timely notify the maintenance personnel or suppliers for maintenance, to ensure the normal use of equipment.

3. Responsible for the company's front desk cleaning and desktop placement, and keep it clean and tidy.

4. When employees go out, the front desk is responsible for registration.

5. Be responsible for the cleaning and hygiene of the tea set in the general manager's office and the inventory of items.

6. If there is a need for a meeting, prepare relevant articles needed for the meeting and do a good job in logistics after the meeting.

7. Responsible for sending and receiving faxes, letters, parcels, newspapers and magazines.

8. Supervise the daily attendance of employees, count the monthly attendance, and make a form before the 5th of next month, and submit it to the Finance Department for accounting after being signed by the general manager. (The employees of the company need to fill in the leave application form and register and save it at the front desk after being approved by the general manager).

9. Actively complete the temporary affairs assigned by the superior. Coordinate the internal daily affairs between various departments of the company and provide timely and effective administrative services for other departments.

Responsibilities of the front desk 10 The front desk of the company is the company's foreign-related window, and the reception at the front desk directly represents the corporate image and service quality. Therefore, we must strictly abide by the reception work norms.

I. Job responsibilities

1, responsible for the reception, registration and guidance of company visitors, and shielding irrelevant personnel, door-to-door salesmen and unreasonable people.

Outside or assist the relevant personnel to deal with.

2, responsible for the company's newspapers, mail, parcels, newspapers and delivery.

3, responsible for answering the phone, record the phone content, and do a good job of communication.

4. Keep the front desk environment clean and tidy.

5. Responsible for printing company documents and assisting in copying.

Second, the specific requirements of the work

1, reception

—— Set up a company visitor register, and all personnel who come to the company need to register (friends or construction workers who are familiar with the general manager can be exempted from registration). The name, the number of visitors, the reason for the visit and the time of entry and exit are indicated on the register.

-Don't judge a book by its cover.

—— When receiving visitors from the company at the front desk, you must get up, smile and greet, and serve warmly.

-Ask about the reason for your visit. When a visitor asks for a company employee, the receptionist should first ask if there is an appointment, ask the visitor to register, and then call the employee he is looking for to ask if he wants to bring it in. If he answers that he needs to bring it in at once, he should lead the way before leaving. If he needs to bring it in later, he should arrange for the guests to wait in the lounge. Take it into the office, and then pour water for the guests (seven minutes full). -When the guests leave, please register the departure time and greet them with a smile. "Goodbye, please take care!"

You must be on duty during working hours. That is, 8: 30 am-12: 00 am,13: 30 am-17: 30 am. If you need to travel, you must apply to the leader to ensure that there are no vacancies at the front desk.

Step 3 answer the phone

Answer the phone within three rings. If you answer the phone after the phone rings more than three times, you should say: Sorry, I have to go just now. what can I do for you?

-When answering the phone, use standard language: "Hello, this is Cheng Fengju!"

-For important or important things that need to be conveyed, make a call registration (caller's name, reason, call time)-Pay attention to etiquette when answering the phone, don't bend over or eat in your mouth, and pay attention to controlling your tone when you speak. Answer the phone as short as possible, and personal calls should not exceed three minutes.

-Answer the phone before the other party hangs up (except personal calls).

4. Assist the cleaning staff to keep the front desk clean, free of dust and stains. Personal belongings and sundries shall not be placed on the desktop, and food shall not be eaten at the front desk.

5. The company's letters, materials and magazines should be delivered to all departments or relevant personnel in time.

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