Main contact information and basic requirements of property customer service

Main contact information and basic requirements of property customer service

Introduction: In the process of property management, there will be many window services in direct contact with customers. If the window service can be maximized, the customer's impression will be greatly improved. The following is the main contact information and basic requirements of the property customer service I brought to you, hoping to help you.

Contact the pedestrian entrance 1

* Security guards are neatly dressed, with ear-length hair, neat face and handsome appearance.

* The security officer is kind and friendly to customers: nod, smile or say hello to customers coming in and out. If the customer requests or needs to take the initiative to negotiate with him, he should take the initiative to salute and receive the goods with polite language.

* Identify outsiders, ask politely, verify, register and guide.

* sentry box, service desk in good condition and clean; Items are neatly arranged.

* access control works normally, without damage or corrosion, and it is opened normally with moderate strength, and there is no collision when it is closed; Signs are intact, clean and clear.

* The sun umbrella and umbrella seat are not damaged or faded, and they are neatly rolled when not in use.

* The ground is free of sundries, stains, accumulated water and obvious dust.

* Around the flowers and trees grow well, neat and beautiful, no dead branches and yellow leaves and loess exposed.

* Lighting is normal at night.

Contact the vehicle store exit 2

* Security guards are neatly dressed, with ear-length hair, neat face and handsome appearance.

* Keep a good standing posture when there are no vehicles in and out; When the vehicle approaches or waits for the customer to roll down the window, take the initiative to look at the customer and smile and salute. Use polite language when talking with customers, and hand over items with both hands.

* Offer charging bills (bills are flat and clean), and put the invoices that customers don't want into the invalid ballot box.

* traffic signs are complete, intact, clean and clear.

* sentry box, canopy in good condition, no damage, fade.

* the gate opens normally; Card readers and turnstiles should be clean and free of mottled paint.

* night lighting brightness is moderate, not dazzling, safety personnel wearing reflective clothing.

* deceleration slope (road arch) is fixed firmly, and the bolts are free from protrusion, damage and mottling.

* The pavement shall be free from damage, sundries, stains and water.

* Around the flowers and trees grow well, neat and beautiful, no dead branches and yellow leaves and loess exposed.

Lianlu, Plaza 3

* Before the rush hour, strengthen the patrol frequency and cleaning of main roads and squares to ensure that there is no garbage and sundries on the road surface and the traffic is fast, safe and orderly.

* Ask suspicious and other people in the community in time; Discourage and stop uncivilized behavior (including uncivilized pets, etc.). ) in time.

* Lu Yu customers are kind and polite, slow down and make way (bicycle patrol posts slow down or stop), and nod, smile or say hello when making eye contact with customers. In case of customer inquiry or active negotiation, take the initiative to salute (get off at the bicycle patrol post first); Use polite language when talking with customers, and hand over items with both hands.

* The pavement and kerbs shall be smooth, free from sag, damage and looseness.

* Handrails and handrails are undamaged, and the paint is mottled and rusted.

* All kinds of signs are intact, clean and clear.

* Entertainment facilities should be clean and tidy, paint should be free of spots and corrosion, and there should be no musical instrument noise during the owner's activities.

* Rain (sewage) ditch (well) cover is free from damage, blockage and looseness, and vehicles pass without skew and noise.

* deceleration slope (road arch) without damage, mottled.

* Street lamp (floor lamp) lighting is normal, there is no spider web, there is no insect corpse accumulation in the lampshade, and the lamp post is clean and free from mottled corrosion.

* The ground is free of sundries, stains, accumulated water and obvious dust.

* If the operation is carried out, corresponding signs should be placed. If a customer passes by, stop the operation and wait until the customer passes by before continuing.

Contact waterscape 4

* The water quality is clear, the bottom of the pool is clean, there is no sludge and sundries, no obvious floating objects on the water surface, and no peculiar smell.

* Prompt signs are sufficient, clear and obvious, without damage or fading;

* Plants in the water and on the shore grow well, and they should be cared for regularly.

Contact No.5 parking lot

* someone to look after, traffic command action specification; No parking space.

* The lighting is normal, and the lamp post and lamp holder are free from mottling and corrosion.

* Stop rod without damage, stains, paint mottled.

* all kinds of logo is complete, no damage, clean and clear.

* The ground should be smooth and clean, free of sundries, accumulated water, dents, damage, sand and obvious dust. There is no stain or damage on the wall. There is no water leakage in the ceiling.

* hydrophobic screen without damage, blockage and looseness.

* deceleration slope (road arch) is fixed firmly, and the bolts are free from protrusion, damage and mottling.

* Outstanding equipment (valves, etc.). ) There are anti-collision signs and facilities.

* underground garage fire evacuation indicator light bright and eye-catching.

* The underground garage is equipped with fire extinguishers, which are placed neatly and without corrosion. Check regularly to ensure normal use.

* Pedestrian entrances and exits are well lit, access control is normal, doors and handles are in good condition, and the surface is clean.

* When vehicles enter the parking lot, the safety officer will guide them in time, and the underground garage will be advertised up and down, and the car will arrive at people.

Contact fence 6

* Fence (bar) shall be intact and firm, free from damage, mottling, stains and graffiti.

* The peripheral fence should be installed with infrared correlation or electronic fence, and tested every day.

* There are anti-climbing facilities (anti-climbing thorns, glass slag, etc.). ) on the low and easy-to-climb fence, check it daily to ensure that it is in good condition.

Contact bulletin board 7

* Publicity column should be neat, no fading, no spots, no corrosion, no damage, and clearly marked.

* The lighting in the publicity column at night is normal, and there is no loose wire or bare wire leakage, and there is no insect corpse in the publicity column.

* The posting position is appropriate, and the posting is smooth, neat and beautiful.

* notice font size is moderate, the content is appropriate, the statement is fluent, and the words are appropriate.

* Signature and seal, valid until timely removal.

* No posting (posting on unit doors, garden doors and porch doors is strictly prohibited).

Contact door, unit door 8

* The gate is opened normally, with moderate strength, and there is no clash when it is closed.

* handle is firm, without looseness, mottled paint and rust.

* There is no random posting on the door, no stains, and anti-collision signs on the glass door.

* Access control works normally, the voice of intercom system is clear, and the language of staff is standardized.

* Card reader (password) and various signs are intact, clean and clear.

* glass canopy in good condition, firm, no garbage, no obvious dust.

* In winter, you can wrap a cool red flannel at the door of the group and the door handle of the unit in the park.

Contact Yuan Ronei 9

* the ground without sundry, no dust, stains, water; Strengthen the cleaning work during peak hours.

* Installation of facilities shall be stable, free from fading, spots, corrosion and damage, and clearly marked.

* Entertainment facilities should be clean and tidy, the paint should be free from mottling and corrosion, and there should be no musical instrument noise during the owner's activities.

* Flowers and trees grow well, neat and beautiful, without dead branches, yellow leaves and loess, without sundries in the green belt and without hanging objects on the tree.

* The power switch box and distribution room are locked.

* The road should be flat without sag, looseness and damage.

* Leisure tables and chairs, sculptures, floor lamps, etc. No dust, stains and cobwebs.

* There is no sundries on the overhead ground, the wall/ground is clean and undamaged, and the pipeline identification is clear.

Contact trash can 10

* trash can in good condition, no stains, no paint damage, no garbage overflow.

* There is no scattered or bagged garbage around, no peculiar smell, no stains, no mosquito and fly breeding, and no cross-flow of sewage.

* Residential construction waste should be fixed, stacked and cleaned regularly, and should not be piled up randomly.

* The special garbage produced by restaurants, supermarkets and other businesses in the community is not placed at will, and it is removed in time without polluting the community environment.

Contact hall (elevator hall) 1 1

* Plenty of light and fresh air.

* The glass door in the lobby has anti-collision signs.

* The floor, walls, doors, windows and ceiling should be free of scratches, dust, sundries and stains, and the stone floor should be polished regularly.

* bulletin boards, mailboxes, fire hydrant boxes, electronic display screens, fans, signs, etc. In good condition, free of dust and stains.

* Sofas, coffee tables and decorations should be kept clean, free from dust, damage, fading and spots.

* Indoor potted plants grow well, and the bottom plate of flowerpots is clean.

* elevator button panel in good condition, no dust, stains.

* trash cans and ashtrays should be cleaned in time.

* Put it in time in rainy days? Slide carefully? Signs; emblem

Contact the elevator 12

* Sufficient light, good ventilation and no peculiar smell.

* The ground should be free of sundries, dust and stains, and the stone ground should be polished regularly.

* car walls, mirrors, picture frames, handrails, ceilings, signs and other lights; No scratches, dust, stains, cobwebs.

* Smooth operation, no abnormal vibration.

* Post safety tips for taking the ladder, annual inspection certificate (within the validity period) and no smoking sign.

* The floor display is correct, the anti-pinch function is effective, the emergency call button is effective, and the rescue phone is publicized.

* In the process of renovation, there is no obvious odor in the car, and there is no obvious damage and stain on the protective panel.

* Inform the customer in advance when the elevator is in maintenance, and set up warning signs and protective fences at the scene during maintenance.

Contact corridor 13

* corridor ground level off, no sundry, no dust, no stains, floor tiles without damage, no fall off.

* metope, smallpox without damage, stains, cobwebs.

* doors and windows, handrails, fire hydrant boxes, fans, etc. No dust, stains, spots and cobwebs.

* No peculiar smell and good ventilation.

* sufficient lights, light switch function is normal.

* Smoke doors open normally, without mottling and corrosion; The strength of the door closer is moderate, and there is no impact when closing the door.

* fire box, fire extinguisher paint without rust, no mottle; Open normally, the pressure of the fire extinguisher is normal, and there is no dust. Fire belt, spear head and small hammer are fully equipped; Check that the signs are posted neatly, the records are normal and there is no dust in the box.

* The floor signs are clearly identifiable and undamaged.

* Schematic diagram of fire evacuation of high-rise posts.

* The fire evacuation indicator light works normally, the open circuit test is normal, and the power outage time exceeds 15 minutes; The emergency light is dust-free and works normally.

-When the cleaner meets the customer's trip in the corridor, he will stop his work, nod and smile, and let the owner pass sideways.

Contact the store 14

* There is no phenomenon such as piling up garbage, occupying the road, misplacing items and posting posters around the store.

* Don't pull the wires around.

* The ground is free of sundries, dust, oil pollution and water.

* No oil smoke pollution and noise nuisance.

* There is no noise gathered by store personnel.

* The fire box is fully equipped and in good condition, and shall be inspected regularly.

Contact the front desk 15

* Clean and bright environment, moderate temperature, fresh smell and proper decoration.

* walls, doors and windows, publicity racks, information racks, signs, etc. No dust, stains and cobwebs.

* mesa clean, items in order, documents classified, unified appearance.

* There are chairs (sofas, etc.). ) Waiting area for customers to rest, drinking fountains and newspapers and magazines.

* Service personnel are neat and standard, full of energy, elegant in words and deeds, and hand over items with both hands. Do it. It doesn't matter whether there are customers at the front desk. .

* strictly enforced? Smile when you meet, take the initiative to say hello, get up and serve? Service standard.

* Need customers to wait for a long time and apologize? Sorry to have kept you waiting. Wait a minute.

* Communicate with customers or ask customers to wait for a long time before pouring water for customers.

* carefully record the opinions reflected by customers face to face, and ask customers to confirm.

* If the charge calculation process is involved, please witness the customer, collect the bill and make changes with new money as much as possible.

* Pass the business card and ask? Is there anything else I can do to help you or tell customers? Please feel free to contact us if necessary. ?

* Air conditioners, fax machines and photocopiers are working normally.

* Sofa and coffee table are clean and tidy.

* Indoor potted plants grow vigorously, and the bottom plate of flowerpots is clean.

* When the customer leaves, stand up and say goodbye.

Contact the club 16

* Plenty of light and fresh air.

* Heating/air conditioning works normally, ensuring that the ambient temperature is appropriate.

* Service personnel should be neat and standardized, full of energy, polite in words and deeds, use polite expressions, and pass items with both hands.

* strictly enforced? Smile when you meet, take the initiative to say hello, get up and serve? Service standard.

* The floor, walls, doors, windows and ceiling should be free of scratches, dust, sundries and stains, and the stone floor should be polished regularly.

* Handrails should be free from damage, mottled paint and rust;

* bulletin boards, mailboxes, fire hydrant boxes, electronic display screens, signs, etc. In good condition, free of dust and stains.

* Articles and appliances should be classified and kept neat and clean; All kinds of equipment and facilities, etc. In good condition, natural, without obvious dust and stains.

* Sofa, coffee table and decorative items should be clean and tidy, free from dust, damage, fading and spots.

* elevator button panel in good condition, no dust, stains.

* trash cans and ashtrays should be cleaned in time.

* Flowers and trees grow well, neat and beautiful, with no dead branches, yellow leaves and loess exposed. Indoor potted plants grow vigorously, and the bottom plate of flowerpot is clean.

Contact telephone communication 17

* Answer in time within three times, announce yourself, use polite language, and have a soft and kind tone.

* If you can't answer the customer's phone in time, you must call back to apologize.

* Listen carefully, don't interrupt the customer at will, clearly record the customer's problems, and repeat the content and ask the customer for confirmation.

* Send short messages of blessing to the owners (residents) on holidays.

* For important notices or large-scale community cultural activities, send SMS notifications to the owners (residents).

Maintenance of liaison facilities 18

* Inform in advance (job content and time);

* safety tips (put safety tips);

* Isolation protection (use warning belts, fences/boards to enclose the work area);

* Clean up after work (clean up in time after work).

Diandian Home Economics Maintenance 19

* One exemption: the project will be completed within 10 minute, and the labor cost will be exempted (note: no external commitment will be made, and each company will implement it after evaluating the actual situation of the project);

* Second cleaning: the work site is clean and tidy, and the maintenance list is filled in neatly;

* Three essentials: 1, on time (note: urgent repair 10 minutes will arrive, and the scheduled time for standby repair will arrive), 2. Abide by the employee's code of conduct, 3. Ask whether there are other service requirements;

* Four belts: one belt tool, two floor mats, three rags and four shoe covers.

* There are instructions before maintenance (including maintenance process, maintenance charging standard, fault situation and charging price description), and there are questions during maintenance and instructions after maintenance.

* Don't eat or drink in customers' homes, refuse customers' gifts, and say goodbye politely when you leave.

Contact door-to-door communication interview 20

* Make an appointment before the visit as far as possible; Knock gently (ring the bell), three times apart, and wait a little longer.

* Dress neatly and regularly, be energetic and behave gracefully.

* Smile, say hello, introduce yourself and explain why.

* Wear shoe covers when entering the house, sit upright and refuse customers' gifts.

* Carry a notebook with you, check customer information and carefully record customer opinions.

* Don't judge customers at will.

* Leave service cards and convenience cards for customers before leaving.

Thank you and say goodbye when you leave.

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