Classification of property services What is the grade of your residential property?

Many owners don't know that property services are graded, and they are roughly divided into three grades according to the service level. Bian Xiao has sorted out the standard of property service level. Let's see which level your property is in.

Property service level

First, the service level of property management.

1, basic requirements

(1) In principle, a property management enterprise should hold a property management qualification certificate above Grade II or a Grade III property management enterprise with more than three years' experience in residential district management.

(2) Establish and improve the property management service system, put it in place, and sign the property service contract according to the specifications.

(3) The property management project manager should have more than three years of property management experience.

(4) More than 80% of the property management personnel should hold the property management license.

(5) More than 80% of the property management personnel should have college experience or above.

(six) the property management enterprise shall implement computer management of business records, housing records, equipment records, charge management and daily management.

(7) Residential areas provide services, with 24-hour property service reception and public service telephone numbers. Adapt to the needs of the owners, carry out paid special services and agency services, and publicize the service items and charging prices. Take various forms of service feedback, such as visiting business households, seminars, telephone communication, questionnaires, etc. To ensure effective communication with more than 50% of business households every year, and the effective handling rate of property service complaints reaches 95% every year.

(8) Establish and improve the file management system (property completion acceptance files, equipment management files, business data files, property leasing files, daily management files, etc.). ).

(9) Meet the needs of the owners and organize community cultural activities.

(The above answers were published on 20 18-05-3 1. Please refer to the current actual purchase policy. )

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