What should property companies pay attention to in collective litigation?

Property companies should pay attention to effectively handling customer complaints and avoid escalating complaints.

Now that the owners have complained, it is certain that most people are in a bad mood and have poor speech. Property management personnel should understand and understand the mood of the owners, adjust their mentality in time, and don't criticize Mai Mang, even more excited than the owners.

Owners complain to you, in addition to thinking that property management personnel should do their duty, there is also a mentality of trusting you and treating you as a friend.

In this way, the mentality of the reception staff can generally calm down.