Work content of property quality management department

Work content of property quality management department

Introduction: Through the implementation of quality management Kanban system, the work performance of production line staff is continuously improved, the defective rate is reduced, the product quality is improved, the customer satisfaction is improved, and the company's business is stable and sustainable.

1. The company's quality management department is directly responsible to the manager and is fully responsible for the company's quality supervision.

2. Supervise the operation of the management process of each department and make corresponding modifications and improvements according to the actual situation of the project;

3. Supervise the implementation of the project public image standard to maintain the stability of service quality;

4. Responsible for tracking and implementing the work arrangement, implementation and handling of managers at all levels and the rectification measures within a time limit of each department;

5. Be responsible for classifying the disciplinary list of disciplinary personnel by departments and publishing it on the bulletin board of the service center at the end of each month;

6. Summarize the supervision projects of the month on the last working day of each month and prepare the quality monthly report;

7. According to the rectification plan and completion schedule submitted by each department, organize the monthly quality supervision seminar and follow up the inspection;

executive standard

1. The inspection standard is based on the employee handbook of the company and the job responsibilities of each department;

2. The punishment standard refers to the management contents such as employee handbook and percentage assessment; Monitoring process:

1. Wear the company's quality supervision certificate every day, comprehensively check the daily work execution of each department of Rongxinyuan Project Management Office once a day and at least once a week at night, carry the company's disciplinary punishment sheet, and submit the disciplinary punishment sheet to the administrative department for punishment according to the company's relevant reward and punishment system;

2. Be responsible for the attendance of personnel in all departments of the company, and report the on-the-job situation of all departments at 9: 00 every day. Being late and leaving early will be punished in strict accordance with the system.

Cleaning department:

Check the greenway for sundries and litter, and whether it has not been cleaned for more than one hour after registration; Whether there are cigarette butts, scraps of paper and other sundries on the main road;

Stairs are free of sundries, floors are clean, handrails, elevator button boards, fire boxes, lighting switches are dusty, windowsills are dusty, trash cans are wiped clean, and roofs are clean.

Order maintenance department:

The doorposts should be neatly dressed and the posts should be erected (7:30 every day? 9:00, 12:00? 13:00, 17:30? 18:30)。

Attitude, record.

Sanitation inside and outside the sentry box.

Location of patrol personnel, patrol record.

Handover record

Monitoring:

Monitoring personnel status, monitoring records

Engineering maintenance department:

Whether the facilities and equipment operate normally, the sanitary condition of the computer room, the maintenance records of facilities and equipment, and the maintenance efficiency.

Customer service department:

Customer service status, management office hygiene, cleanliness of materials and articles. Arrangement and induction of archival data. Files include: owner information, decoration information (registration, acceptance), registration of vacant houses, registration of shops and rented houses, etc.

Charge situation, whether to urge the fee regularly, and check the record of urging the fee;

Whether the return visit, complaint handling, registration and call handling are properly handled. ;