Polite expressions commonly used in workplace etiquette

Polite expressions commonly used in workplace etiquette

1, greetings

Greetings generally do not emphasize the specific content, but only show a courtesy. When used, it is usually concise and clear, and it is not bound by the occasion. On no occasion should you omit greetings when meeting people. At the same time, no matter who greets you in any way, you should give a corresponding reply and don't ignore it. In communication with people, common greetings mainly include "hello", "good morning", "good afternoon" and "good evening". When greeting foreigners, it is best to use international greetings. For example, how to use English? (Hello) Wait.

2. Welcome speech

Welcome language is an indispensable polite language when receiving visiting guests. Such as "welcome", "welcome everyone", "nice to meet you" and so on.

Step 3 apologize

In daily communication, people sometimes inevitably influence or disturb others for some reasons, especially when they are rude, stand up, defend themselves or miss, they should apologize to each other promptly, actively and sincerely. Common ways of apologizing are "sorry", "please forgive", "sorry", "rude" and "sorry to have kept you waiting". When you are embarrassed to apologize in person, you can also express it by phone or text message.

4. Please ask for help

Request language refers to the necessary language you should use when you make a request or request to others. When you make a request or request to others, you must first take the word "please" and be sincere in attitude and tone. Don't sell yourself short, let alone be arrogant. Common pleadings include "excuse me", "sorry", "thank you" and "trouble you". In Japan, people often say "Please take care" and "Please". English-speaking countries generally use "Excuseme".

5. Consulting language

Consultation language refers to the frequent and appropriate use of consultation language such as "Do you need help", "What can I do for you", "Do you have anything else", "Can I come in", "If you don't mind, can I have a look" and "Do you think this is ok", which will make others.

Step 6 greet

Compliment refers to the words used when others express their compliments. In communication, we should be good at discovering and appreciating the strengths of others and give them sincere praise in time. This can not only shorten the psychological distance between the two sides, but more importantly, it can reflect your tolerance and kindness. Common compliments include "very good", "not bad", "great report of popular views", "really great" and "really beautiful". In the face of compliments from others, we should also respond positively and appropriately. Such as "thank you for your encouragement", "thank you", "you flatter me", "you are not bad" and so on.

7. Reject language

Refusal refers to the language that implies with euphemistic words when it is inconvenient or difficult to directly explain the original intention, so that the other party will understand. In interpersonal communication, when the other party puts forward a question or request and it is difficult to answer the other party's "yes" or "no", some evasive language can be used to refuse. For example, to explain to the manager a visitor or uninvited guest that you haven't seen for a while, you can say politely:

"Sorry, the manager is having an important meeting. Can you come back another day? "

"Would you please make an appointment with the manager and contact you later?"

If the visitor is still pestering, he can smile and say, "I'm really sorry, I can't help you."

Step 8 say goodbye

Although farewell language gives people a sense of politeness, it is also sincere and warm. When you say goodbye to others, you should be friendly and gentle, your language should be measured, and you should be tactful and humble. For example, "Thank you again for coming, and you are welcome to come again!" "Nice to meet you. I hope to contact more in the future. " "Thank you very much. I will see you soon. " Wait a minute.

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