Self-assessment of the reasons for applying for full employment

Self-assessment of the reasons for applying for full employment

In today's society, we are all using various applications. Please note that different things have different applications. I believe many people will find it difficult to write a formal application. The following is my self-evaluation of the reasons for regularization, for reference only. Welcome to reading.

Since I came to the company, I have gone from groping to familiarity, from being at a loss to being confident. Every step of my progress has been warmly helped by company leaders and colleagues, and has also been understood and supported by most owners. As a newly graduated college student, this is an extremely valuable asset during my growing up. Thanks to the leaders and colleagues of the company.

20xx165438+1October 13 * * The supervisor resigned. Thanks to the kindness of the leader, I took over as the head of customer service department. When I first took office, I lacked confidence. I feel young, inexperienced and limited. I am deeply ashamed of the trust of the leader. But objectively, I am very familiar with the basic situation of residential houses and the basic situation of each owner, and the customer service department is also quite skilled in handling various procedures and service processes. Pressure resistance and good psychological adjustment ability have also passed the test. Therefore, on this basis, I will study and work more actively, constantly improve my professional quality and leadership ability, and strive to become a full member as soon as possible.

I worked as the head of property customer service department from 165438+ 10/0/4. In just over a month, with the careful care and guidance of leaders and colleagues, I have successfully completed various tasks through my unremitting efforts and hard work. The report reads as follows:

First, take the lead in doing the basic work of the property customer service department.

When I first joined the company, as an ordinary customer service administrator, I worked hard to learn property management knowledge, did a good job in basic work, recognized my job responsibilities, dared to solve difficult things, and adapted to this position in a short time. In the seventh month after joining the company, I began to be the head of customer service department. In the 1 month of this position, I have done all the work of the department, improved the overall service consciousness of the customer service department, arranged and managed all the work reasonably, and improved the effectiveness of the work, including:

(1) demonstrate and guide the employees of the department to do the daily reception work of customer service and provide standardized services for the owners;

(2) On-site guidance to handle the application procedures for secondary decoration of houses, settlement procedures, temporary passes and other work;

(3) Lead the employees of the department to make home visits, distribute 38 questionnaires, collect the opinions and suggestions of the owners/customers on the property management process, make summary analysis and report them to the company leaders;

(4) More than 20 written notices and 968 SMS notices were issued, with the intention of timely and detailed, and actively cooperated with the contents of the notices to make corresponding explanations.

(5) Establish and improve various regional data, especially the owner's files and complaint handling summary;

(6) Accept the complaints from the visiting owners, guide and report the complaint handling form, pay a return visit to the owners on the basis of handling and perfecting the complaints from the owners by the engineering department of the development company, and convey the feedback to the engineering department of the development company in time to urge the engineering department of the development company to carry out the maintenance work of the missing projects as soon as possible;

(7) Coordinate with the order department and engineering department of the property management company to provide fast and high-quality services for the owners; Property management services such as water supply and power transmission of owners are all procrastination and prevarication. The cleaning and order problems raised by the owner also arrived at the scene quickly and were solved immediately.

During my tenure, on the basis of the excellent management of * * *, I kept the work of this department in an orderly manner in a short time, so that the customer service work of the property management company was carried out normally and the tasks assigned by the leaders were well completed.

Second, perform the duties of customer service supervisor and do a good job.

As a positive young man, he dares to take responsibility, obeys the work arrangement of the leader, takes "doing the basic work well, improving the service level and finally collecting the property fee" as the overall working idea, earnestly performs the duties of the customer service supervisor and strives to do his job well.

(1), supervise the implementation of service management, find problems and make timely rectification, and constantly improve the service management level;

(2) Drafting departmental plans, summaries and relevant official documents, and organizing regular departmental meetings. Communicate the work arrangement of superior leaders, refer to the opinions of all employees in the department, and deploy and carry out the work reasonably and effectively;

(3) Make and report the attendance sheet of department staff on time;

(4), finishing decoration garbage settlement list;

(5), 8.4 basement flooding accident * * * caused 43 owners' property losses, which is also an important work of handover with * * * supervisor. With his help, I have sorted out the injuries and treatments of 43 owners and updated them in time. Actively do a good job in the handover of items with the office, and promptly notify 13 the owner to receive the damaged replacement items in the basement to offset the compensation;

(6) Under the guidance of Yang Jingli, the employees of the department were trained on their job responsibilities, which strengthened their sense of responsibility and promoted the employees of the department to finish their work well and quickly. Encourage department employees to learn property management knowledge, guide employees to use office software reasonably, and promote the improvement of work efficiency.

I have been in charge of the customer service department for more than a month, and I have some pressure. I also spent a lot of time and energy. Sometimes things are busy all day, but I feel very fulfilled. For me, in this short time, my gains are far greater than my efforts. As the head of the department, I earnestly perform the duties of customer service supervisor, strive to do my job well, and lead the employees of the department to basically complete all the work on the basis of improving service awareness and service level.

It is true that for a young property management worker like me, there are still many places that need to be improved. Some problems that need to be improved are also found in the course of performing their duties. For example: lack of property management knowledge and experience; Lack of management, the quality of leaders needs to be improved and so on. I will try my best to improve the above shortcomings in the future, and strive to become an excellent customer service staff of property management and a professional customer service director of property companies.

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