Job responsibilities of property customer service housekeeper

Job responsibilities of property customer service housekeeper

What are the job responsibilities of the property customer service housekeeper? I have carefully collected a job description of the property customer service housekeeper for you. Welcome to consult, I hope I can help you!

Job responsibilities of property customer service housekeeper 1

1) is responsible for all the preparations for the owner's occupancy, as well as the occupancy process and follow-up services;

2) Be responsible for supervising the environmental sanitation, landscaping and repair construction in the property management area, and follow up with relevant personnel in time when problems are found;

3) Be responsible for the daily patrol of public * * * areas, make daily records, and promptly notify relevant departments to deal with all kinds of unsafe hidden dangers and facilities and equipment that need maintenance;

4) Responsible for the consultation and service entrusted by the owner, and timely feedback relevant information;

5) Be responsible for collecting information of customers and owners, and establishing pre-customer files.

6) In the building maintenance work in the service area, track, record and take photos of daily work, and feed back to relevant departments and owners.

7) Organize, guide and manage the cleaning services in the area;

8) Be familiar with all service facilities and services of the project, and understand the operation and management of the project.

9) Assist in handling various emergencies;

10) Complete other tasks assigned by the superior leaders.

Property customer service housekeeper secondary job responsibilities

1, responsible for all the preparations for the owner's occupancy, as well as the occupancy process and follow-up services;

2. Responsible for supervising the environmental sanitation, landscaping and repair construction in the property management area, and follow up with relevant personnel in time when problems are found;

3, responsible for the daily patrol of public * * * area, and make daily records, found all kinds of unsafe hidden dangers and facilities and equipment in need of maintenance timely notify the relevant departments for processing;

4. Responsible for consulting and service entrusted by the owner, and timely feedback relevant information;

5. Be responsible for collecting information about customers and owners, and establishing pre-customer files.

Three-level job responsibilities of property customer service housekeeper

1, familiar with the management system, charging standards and users of the project department;

2. Regularly organize customer information;

3. Assist the director of customer service department to formulate the use method and operation procedures of cleaning equipment in the project department;

4. Responsible for the owner's check-in and decoration audit;

5. Responsible for the management of decoration files, owner files and document files of the project department;

6. Responsible for the management of the public key of the project department;

7. Responsible for issuing payment notices of various fees to customers on time;

8. Recover management fees and other expenses;

9. Receive and handle the complaints and records of the owner, reply to the executive department, and give feedback and report;

10, responsible for paying a return visit to the complaint handling results and making statistical summary of the return visit records;

1 1, assist in handling emergencies and be responsible for dealing with the aftermath;

12, formulation of general document notification form, etc.

13, responsible for the daily work of the project department, such as sending and receiving documents and properly keeping the documents of the property project department;

14, communicate with the owner in time and feed back relevant information according to the requirements of superior leaders;

15, responsible for drafting and filing documents of the project department;

16, responsible for handling all kinds of customer agency business;

17, complete other work assigned by superior leaders;

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