How to deal with owners' complaints about property? What is the handling process of the owner's complaint?

Now many owners pay more attention to property management when buying a house. After all, property management will affect the overall life of the community, and many owners will have some contradictions or dissatisfaction with property management in their lives. So how to deal with the owners' complaints about the property? What is the owner's complaint handling process? Now many owners pay more attention to property management when buying a house. After all, property management will affect the overall life of the community, and many owners will have some contradictions or dissatisfaction with property management in their lives. So how to deal with the owners' complaints about the property? What is the owner's complaint handling process? Let's take a look at the relevant knowledge.

How to deal with the problem of owners complaining about property

When handling the owner's complaint, the property should have a simple conversation with the complainant. As a staff member of a property management company, one thing that needs to be done when there is a complaint from the owner is to have a simple conversation with the complainant to understand the reasons, causes and motives of the owner's complaint. After the talk, you can roughly verify the real reason and accurate reason of this complaint.

1. Record the complaint in detail. In response to the owner's complaint, after you know the situation, you need the owner to fulfill the written complaint procedure. Whether you fill in the complaint application form or fill in the complaint application form, only by recording the complaints of the owners in detail can you handle the complaints well.

2. Evaluate the authenticity of the complaint. Every complaint received from the owner is not only a matter of registration, but also needs to be evaluated for its authenticity, mainly from the facts and reasons of the complaint written by the owner to see whether the owner's complaint is a malicious complaint without evidence or a real and effective complaint, which needs a simple evaluation.

3. Investigate and verify the facts of the complaint. Upon the evaluation of the relevant personnel of the company, the fact of the complaint is a true complaint, and it is also a true complaint proved by relevant evidence. Then the relevant personnel of the company need to investigate and verify the facts of the complaint and find out the truth before they can come up with treatment measures as soon as possible.

4. Make a treatment plan in time. In view of the real and effective complaints of the owners, once the facts are verified, we must formulate corresponding treatment plans in time and immediately find ways to solve these practical problems that cause the owners' disgust or dissatisfaction.

What is the owner's complaint handling process?

Record the contents of the complaint. According to the customer complaint registration form, record all the contents of customer complaints in detail, such as complainant, complaint time, complaint object, complaint requirements, etc.

1, to judge whether the complaint is established. After understanding the contents of customer complaints, it is necessary to determine whether the reasons for customer complaints are sufficient and whether the complaint requirements are reasonable. If the complaint is not established, you can reply to the customer in a euphemistic way to gain the customer's understanding and eliminate the misunderstanding.

2. Determine the department responsible for handling complaints. According to the content of customer complaints, determine the relevant specific acceptance units and responsible persons.

3. The responsible department analyzes the cause of the complaint. It is necessary to find out the specific reasons for customer complaints and the specific responsible person who caused the complaints.

4. Put forward the treatment plan fairly. According to the actual situation and referring to the customer's complaint requirements, put forward specific complaint solutions.

I believe everyone has a certain understanding of the property owners' complaints. Communicate with property management in time in life to avoid conflicts. The above is about how to deal with the property complaints of the owners and how to deal with the complaints of the owners. I hope it will help everyone. As owners, we should actively cooperate with the property.