Model essay on work summary of residential property management personnel

As a staff member, you need to be serious and responsible for your work, so you need to summarize your work. The following is my collection of "model essay on the work summary of residential property management personnel" for your reference! I hope I can help you! Stay tuned for more exciting content!

Model worker's work summary for residential property management personnel Since he was transferred to the property management office in June, 20xx, he has worked hard to adapt to the new working environment and post of his unit, studied with an open mind, buried himself in his work and fulfilled his duties, feeling that he has successfully completed all tasks. The following is my work report:

First, consciously strengthen study and strive to adapt to work.

It's my first contact with property management, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their jobs and earnestly perform their duties.

(1) Do financial work patiently and meticulously. Since I took over the financial work of XXXX management office for half a year, I have carefully checked the financial books in the first half of the year, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the balance of payments and the realization of profit targets. First, do a good job of every incoming and outgoing account. For each incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management. The second is to do a good job of monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements. The third is to collect service fees in time. Combined with the reality of xxXX, on the basis of further understanding and mastering the charging method of service fee agreement, I carefully distinguish and charge and collect the service fee regularly according to the service fee agreed by XX company, the owner and us. 20xx annual service fee has been paid in full. The fourth is to control the cost reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office in charge of financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.

(2) actively do a good job in copywriting management. In the past six months, I have been mainly engaged in office work, and I quickly got used to the copywriting management of XXXX. I have mainly done the following two tasks: First, data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting to classify and file the files, and do a good job in the registration and management of the files in and out of the warehouse.

(3) Do a good job of greening and maintenance seriously and responsibly. The greening work of the community was given to me in June+10, 5438. For me, this is the first time. Due to the lack of professional knowledge and management experience, there is a shortage of greening workers at present. Now it is winter, and the situation of greening work in residential areas is more severe. I have mainly done the following two aspects: First, do a good job in the daily maintenance of community greening. The second is to carefully check and accept the handover.

Three. Main experience and gains

After working in XXXX for half a year, I have finished some work and made some achievements. To sum up, I have the following experiences and gains:

(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.

(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(3) Only by adhering to the principle of implementing the system and carefully managing the financial accounts can we fulfill our financial responsibilities.

(D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.

Fourth, there are shortcomings.

Due to lack of work practice and relevant work experience, the work of 20xx has the following shortcomings:

(1) I don't know enough about the contents of the Property Management Service Fee Agreement, especially about some previous charges;

(2) The cost of dining in the canteen is relatively high, which is easy to grasp macroscopically and difficult to control microscopically;

(3) The greening work situation is grim, and community greening management needs to be strengthened.

Verb (abbreviation for verb) What to do next?

In view of the shortcomings in the work of 20xx, in order to do a good job in the new year, the following aspects are highlighted:

(1) Actively coordinate with xx Company and the owner to further straighten out the relationship;

(2) Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency;

(3) Managing money and accounts, and controlling current account expenditures;

(4) Do everything possible to manage the canteen and handle the relationship between cost and food;

(5) Do a good job in greening and maintenance of residential areas.

Summary of the work of residential property management personnel Fan has been transferred to the management department and retired. After a period of internship, according to the arrangement of the leaders, I officially took over the property service work on the second floor of Building 8 and Building 9 from 20xx 1 month. As a new employee, I study hard, actively consult my colleagues, get to know the basic situation and workflow of the unit as soon as possible, master the working methods, adapt to the new working environment and job requirements, try my best to do all kinds of property services within the scope of job responsibilities and the temporary explanation of the leaders, and make every effort to serve the residents and let the retired old comrades work with peace of mind. The following is a summary of my specific work in the first half of the year:

First, do a good job in daily work.

1, according to the requirements of job responsibilities, clean the elevator room, check the lighting facilities and environmental sanitation in the building, check the sanitation of the building door and garden, and clean up the garbage and sundries in time. After the fire control rectification, the fire control facilities are also included in the daily inspection. Contact maintenance personnel in time when problems are found, and make relevant records.

2, for the problems reflected by the old comrades, patiently do a good job of reception, smile and warm service, carefully understand the situation, carefully explain, make relevant records, deal with them in time or report to the head of the department, and then inform the old comrades of the progress of problem handling, and do a good job in follow-up work such as explanation and return visit.

3. Seriously do the temporary work arranged by the leaders.

Two, half a year, we have mainly done the following specific work:

1, do a good job in the daily service of Building 8, do a good job in patrol inspection, and handle problems in time when found. In the past six months, the first floor corridor, elevator room, singing room and office space have replaced 80 bulbs 168, and 47 switches and ballasts such as damaged or insensitive voice-activated lamp caps have been repaired.

2. Cooperate with maintenance personnel to maintain public facilities in public areas of the base, and replace 46 street lamps and 22 lampshades of the base. Replace 68 lighting lamps in the activity room, repair the socket switch for 3 times, cooperate with the lighting circuit installation on the second floor of the activity room, replace the lamps for 3 times and hang curtains for 5 times. Maintain water facilities in public areas for 6 times, dredge stagnant water for 5 times, and assist other departments to move things and decorate the site 12 times.

3. Solve the problems raised by residents for * * * 1 18 times, mainly including replacing lamps, repairing lamps, switches and sockets for 32 times, replacing faucets, running drainage hoses and handling water leakage for 24 times. Others mainly include contacting and assisting in the maintenance of household access control system, dealing with lukewarm heating, and dealing with TV and computer.

4, complete the garden digging, pruning flowers, branches, cleaning up tree pit garbage, pesticides, watering flowers and trees regularly and other greening work.

5, according to the arrangement of safety inspection, cooperate to complete the safety rectification; Cooperate with the completion of environmental sanitation improvement; Cooperate to replace the LED lights in Building 8 and Building 12; Cooperate with basement cleaning and garbage disposal; Cooperate to complete the summer maintenance and repair of heating equipment.

6. Carry out household reading of water and electricity meters, and establish the basic files of water and electricity meters.

7, do a good job in the basic work of property floor management, model essay to establish various basic ledger, completes the daily inspection record ledger and residents reflect the problem record.

Third, strengthen theoretical study, change ideas, improve personal quality and improve service level.

Personally, I have been engaged in technical work since I started working. I have no contact with the service industry and lack work experience in this field. Moreover, there is a certain gap between my personal accomplishment and the professional quality requirements of the service industry. Therefore, I consciously strengthen business study, strengthen empathy and communication skills, cultivate meticulous work style, serve patiently and enthusiastically, constantly strive to sum up working methods in my work, improve service level and better serve old comrades.

4. At work, I found that I lacked innovative consciousness.

The initiative of service is not strong, and the professional level and working methods need to be further improved. In view of these shortcomings, I think we should strengthen theoretical study, learn advanced experience and ideas of the property service industry, change ideas, improve personal literacy, strengthen business study, improve work ability and coordination ability, and better serve residents.

As an ordinary property manager, my job responsibilities are mainly to be familiar with and master the laws, regulations and policies of property management, constantly improve and update my knowledge structure and keep up with the development direction of property management with the times; The second is to use the theoretical knowledge learned to guide their practical work and try their best to deal with and coordinate the relationship between enterprises and owners; Secondly, do every job dutifully, always maintain a high spirit, adhere to the concept of service-oriented, supplemented by management, win the trust of the owners and maintain the good image of the company. As a member of the company, these are all things I have to do. Unexpectedly, it attracted the attention of the company leaders, not only gave me verbal praise, but also learned that I was working in "xx" at the beginning of this year, and I was transferred to the head office near my home. Not only is it near to work now, but the treatment in all aspects has also improved. At the same time, we have a deeper understanding of the company's "human touch". In addition to work, company leaders will also care about the family situation of each employee, and even the Chinese food at work and the shuttle bus to and from work will be fully considered and properly arranged. Before the future company, I only knew that "xx" company was a private enterprise with great development potential and certain popularity, but I didn't know that it was still a caring collective. Now I see with my own eyes that with the care and help of the company leaders, many employees of xx can enjoy the company's car subsidy and real preferential purchase, because they fully display their talents and work hard. Employees with temporary family difficulties can also get appropriate gifts from the company in time and so on. Therefore, I think "xx" company is a big stage for everyone with lofty ideals to display their talents, and it is also a caring family. Unexpectedly, I have only been in "xx" for more than a year, and I have personally felt the love of "xx". Now I finally understand why some employees in Shenzhen, a city with frequent talent flow, have worked here for ten years, and some have actually indicated that they are willing to work here for a lifetime as long as "xx" does not fire him.

I remember at the year-end summary meeting this year, Mr. xxx, the chairman of the company, said that "there are many things worth cherishing in a person's life besides money." Yes, especially affection and love, and the value of life. To this end, only by working hard can we be worthy of the concern of the company leaders and such a big family that values talents and cares about love.

Summary of the work of residential property management personnel Fan xx Property is my first formal job, and I have worked here for three seasons. Remember the ignorance of that year. Thanks to the careful training of leaders and the care and mutual assistance of colleagues, I have grown up and my working ability has improved. The following is my personal work summary for 20XX years:

First, basic services:

1. On the day of 13 on duty, I further felt the warmth of the big family of Qingzhuyuan. I can't see any complaints from everyone, only a warm smile on my face. During the duty period, the water pipes in front of the Lanxiuyuan group and the north-south main road burst. According to the instructions of the manager and the water cut-off plan, coordinate all departments, and do a good job in the owner's explanation and maintenance report. The longest time is 1 1 hour, which finally ensures the owner's domestic water, and the owner has no complaints.

2. Cooperate with the company to comprehensively promote 8S management activities, and make relevant signs and other signs such as banners, water signs and wall-hung documents.

3. Draft various written letters to the outside world, including work contact list, rectification notice, contact letter for renovation and rectification, correspondence with Qingzhuhu Golf Club, etc.

4. Data management: in strict accordance with the provisions of the archives management. In particular, the owner's files should be clearly listed for easy retrieval, and each owner's information should be put in one file. At the same time, it is necessary to ensure the confidentiality of information and strictly implement rules and regulations such as borrowing and checking.

5. Cooperate with the visitor card system implemented by the park in June 5438+065438+1 October1,and notify the previous posts to release all temporary visitors (the owners' relatives and friends, construction rectification and renovation personnel, etc.). ) After the identity is confirmed by telephone, so as to ensure the safety of the owner's residence.

Second, the park life service:

1. Cooperate with the development of the park life service system, make various warm tips and post them, and send them to the owners through the district housekeeper.

2. Send short messages to the owners about various festivals and park activities.

3. Cooperate with the development of health services in the life service system of the park, and actively provide blood pressure measurement services for visiting owners; Issue physical examination cards to visiting owners and update relevant statistical data in time.

4. I made statistics on the development of life service in the park from October to August in 20XX/KLOC-0, and greatly improved my work skills and service concept in the process of learning individual service follow-up table and monthly statistics table.

Looking forward to next year, we will meet the opportunities and challenges and know that we still have too many shortcomings. We plan to do the following things to improve ourselves in 20xx:

1.20XX At the beginning of the year, because of the affirmation of the company, I was promoted to head of the department, and my responsibilities and obligations followed. But I need to improve my team cohesion and management skills. I will communicate well with other departments in the next year, so that the work team can maintain a serious and lively healthy atmosphere, learn to better supervise the work, ensure the service quality of the department, give full play to the collective role of employees, and further improve the service quality.

2. Follow up the timely rate and completion rate of maintenance work in time, so as to solve the problem for the owner in time.

3, more to the scene to understand the actual situation, you can more thoroughly understand the relevant property terminology, and you can find the best way or way to deal with the problem.

4. Summarize the existing problems and lessons in time, and compile cases for mutual exchange, reference and learning.

5, strive to improve their skills and management level, do a better job.

6. In addition to learning the related categories involved in this department, we should also learn the processes of other departments to lay a solid foundation for the overall control ability in the future.

7, strengthen the organization and coordination and the ability to deal with emergencies.

Our work is a series of small things, but it is not easy to do them well. During my working days in xx, I deeply feel that xx can tap my greatest potential, and my leaders and colleagues are my mentors and friends. I will find my own development direction and keep my enthusiasm and forge ahead in this job!

Summary of the work of community property management personnel: Time flies. 20XX years of work in all XXX employees in a hurry. Looking back on the Year of the Rabbit, under the enthusiastic care of the company leaders, the careful guidance of XXX department and the close cooperation of other employees of the company, all my work was successfully completed.

As a property manager, my main responsibilities are: daily inspection of XXX and even the whole community, management and maintenance of access control system of units in the jurisdiction, regular inspection of decoration units, coordination of contradictions and disputes within the owners, and timely handling of complaints and suggestions from the owners.

In order to sum up experience, find gaps, plan prospects and push the work in 20XX to a new level, the main daily work and phased work in 20XX are summarized as follows:

First, resolutely implement the service tenet of XXX.

Take the owner's satisfaction as the greatest pursuit of work. Frequent failures of water meters in residential areas have been criticized by many owners. A maintenance master simply can't cope with the current situation of the community with more than 10 thousand water meters. For the abnormal display of household water meters or other simple faults, our property management personnel come to solve them, especially during the peak period of water and electricity purchase and when the weather is unusually hot and cold. When residents are inconvenient to move, we take the initiative to help them plug in their water and electricity meters. In the face of complaints from some owners, we need to explain patiently, act as a fire brigade, be an audience and be a commentator. By reducing the troubles in the owner's life, we won the owner's recognition of our work and satisfaction with our service. In order to satisfy the owners, we also actively think about the owners, and sometimes even want to be in front of the owners. Before the rainy season came in February this year, in order to remind residents to prevent rain, close windows and prevent water from entering the house, we posted eye-catching notices at the doors of all units to remind residents. In June and July, in order to cope with the rainstorm and prevent the loss caused by water jam in the duplex building on the sixth floor, we worked overtime, checked and sorted out some gutter drainage on the sixth floor, and posted notices to all households on the sixth floor to inform the matters needing attention, so as to minimize the loss of the owners. Through hard work, this year's such incidents are significantly lower than in previous years.

Second, adhering to the company's business philosophy of dedication, service, innovation and dedication.

Always put the owner's safety in the first place, and make every effort to maintain the unit access control in time and safeguard the owner's rights and interests. My full-time service area has 88 unit doors, because the electronic equipment has reached its service life. Once the temperature is abnormal, the maintenance frequency is quite high. No matter how hot the weather is, I will take the welder with me as soon as possible, carry out maintenance in time, and maintain the owner's first safety barrier. At present, the unit access control system has been fully put in place. It is the basic requirement for all our staff to always think about the needs of residents and keep in mind the company's philosophy. Towards this goal, I strive to be dedicated, dedicated to residents, fully and timely service, dedicated to myself, and have a clear conscience. This is also what I ask of myself.

Third, complete the tasks assigned by the company with high standards and high quality.

In the questionnaire survey organized by the company in May, my colleague XXX and I went door to door and answered thousands of questions about the property fees of some households. In the face of their questions about whether to buy or repair the garbage truck and who will pay for it, explain patiently and seriously. Adopt flexible methods such as obtaining reasonable signatures from residents' homes to get the support of residents to the greatest extent. On June 5438+065438+1October 65438+February, my colleague XXX and I were in charge of nearly 500 garage utility rooms in XXX. Take a variety of flexible and active ways, such as written notice, telephone notice, door-to-door copying, telephone collection, entrusting their family and friends to tell each other and waiting for each other, * * * charged related expenses of more than 65,000 yuan, successfully completed the task and won the company's reward.

Fourth, according to the company's unified deployment

Collect property fees and utilities in time. This work mainly includes: collecting utilities and property fees for operating garage miscellaneous houses every two months, collecting property fees for owners' houses by telephone every quarter, and notifying street property fees in advance every quarter. In July this year, the owners who were in arrears for more than a year were also called to collect the house payment and posted a notice of payment at home. For those who delay payment without reason, they should cooperate closely with the Engineering Department and the Order Maintenance Department, resolutely adopt the way of water and electricity cut off, and resolutely safeguard the interests of the company.

Five, always practice the service standards of a property practitioner.

Be a good assistant to the master and a good housekeeper. Because of the need of work, I often deal with the residents of the community, listen to their needs and suggestions, understand the difficulties they encounter in life, and listen to their parents saying that they lack home in the west. For their reasonable suggestions and demands, timely and seriously solve what they can, record their criticisms and suggestions, reflect them to relevant departments, and follow up in time. For disputes and contradictions among residents, we are not afraid of difficulties and try our best to satisfy both sides. In the whole year, more than 50 disputes between owners were coordinated, with a success rate of about 95%, and more than 80 complaints and suggestions from owners were handled, with a settlement rate of about 98%. The unfinished business is being dealt with urgently.

Over the past year, I have respected leaders, United my colleagues and served residents enthusiastically. Don't be late and leave early for no reason, keep studying and be happy at work. In this year, although I have completed all the tasks assigned by the company and won the praise of leaders and colleagues, it is inseparable from the correct guidance of leaders and the assistance and cooperation of colleagues. I know there is still a long way to go before an excellent professional property manager. There are still many shortcomings in objective self-analysis: first, because I am introverted and have low cultural quality, there is still much room for improvement in language expression and artistic treatment; Secondly, due to the division of daily work, I put too much energy into repairing the unit door and checking the water meter, and did not give full play to the role of the property manager; Thirdly, I feel pressure when dealing with more complicated problems, and sometimes I need the help of XXX department; But also because I am lax in my work, I can't be careful in everything. Therefore, in the future, I will strengthen theoretical study, especially business knowledge, lay a solid theoretical foundation, accumulate work experience, keep pace with the times, keep up with the development trend of the property management industry, consult modestly, learn from talented people, and improve my ability to handle complex affairs. I also urge the leaders to continue to criticize and correct mistakes so as to further strengthen them in future work.

20XX years have passed, and we welcome it with confidence. The new year means a new look, new challenges and new opportunities. Today's flowers are better than in the past, and it is expected that tomorrow's flowers will be redder. I firmly believe that under the wise decision and operation of the company's leaders, the future of XXX property company will be better. As a member of the company, in next year's work, I will, as always, do my best to do my job well and contribute my meager strength to the development of the company.

Today's flowers are better than in the past, and I look forward to the redder flowers tomorrow!

Sincerely wish XXX property company the icing on the cake in the coming year and more red flowers!