What does fom mean?

What does fom mean: front office manager

First, the main responsibilities of the front office manager

1. Be responsible for the general manager of the hotel or the director of room service, carry out the instructions given, provide relevant information and assist the leaders in making decisions.

2, according to the hotel's annual plan, formulate the business indicators, planning and budget of the front office, and ensure the completion of all planned tasks.

3. Review relevant reports every day, master the room reservation and sales situation, and directly participate in reservation management and customer forecast, so that room sales can reach the best state.

4. Regularly inspect the reception desk and all service posts to ensure the efficient operation of the lobby of each post, standardize the service, and keep the lobby in good health and order.

5. Supervise the work of subordinates and be responsible for the selection, training, evaluation, transfer and promotion of front office employees.

6. Coordinate and contact other departments, and conduct good communication to ensure the smooth progress of the front office work.

7. Master the number and category of guests' arrival and departure every day, and be responsible for the farewell and accommodation arrangement of important guests. Personally direct large-scale activities and personally receive important teams and guests.

8. Review the complaint records and work suggestions of the assistant manager in the lobby, and personally handle important guest complaints and difficult problems.

9. Cooperate with the hotel sales department, keep continuous contact with the tourist source units, manage the front office operation, recruit employees, motivate and supervise the staff training, control the service quality, and ensure customer satisfaction.

10, responsible for the reception and management of the hotel lobby, familiar with the functions of the lobby service facilities and systems.

Second, the job requirements

1, the natural conditions are that men are 24-45 years old and women are 24-45 years old; Height: male1.75m, female1.62m. ..

2. Bachelor degree or above, major in hotel management.

3. Work experience is as a manager of the front office in the same star hotel, and I am familiar with the operation and management process of the front office.

4. Language ability Fluent in Mandarin and strong oral English.