Personal work summary of highway toll collectors

Example of personal work summary for highway toll collectors (general 7 articles)

The fulfilling work life passed by without paying attention. Looking back on the past work, I feel fulfilled and gained a lot. , it’s time to summarize the work seriously. How to write a work summary to maximize its effect? The following is a sample personal work summary of a highway toll collector that I compiled for you (generally 7 articles). It is for reference only. I hope it can help you.

Summary of personal work of highway toll collector 1

I am a young girl who has just joined the team of highway toll collectors, so I am still very unfamiliar with the toll collection business, and I am not familiar with the toll collection business at work. Didn't make any great achievements. Compared with many colleagues, they have stuck to their ordinary posts for a long time and dedicated their warm and considerate smiles and words to the drivers and passengers from all over the world. This moved and educated me! In a few days of study, under the careful guidance of the squad leader and the old toll collector, I went from being nervous and uneasy at the beginning to being able to operate the toll collection process proficiently. Now I summarize my experience and feelings about working during this period:

Smiling service is the focus of the expressway window image and the key to improving window service. Toll collectors keep smiling at work. This is not only respect for others, but also a manifestation of love and sincerity. I have to deal with all kinds of drivers every day when I go to work. Sometimes I encounter irrational drivers who are dissatisfied with the charging standards, make rude remarks, and are full of complaints. I feel really bad. I have never been scolded like this. We Keep a calm mind, a sweet smile and high-quality service. Patiently explain everything to the driver! So that they can understand our work and cooperate with us. Of course, there are also moments that touch me. When some highly qualified drivers and passengers pass by and see you smiling so sweetly, they will ask: What happy things happened to you today? You smile so sweetly. These are also affirmations and encouragements for my work.

I remember one time when I was working in the green channel, I lost 20 yuan due to my carelessness. I was really uneasy at that time, and I kept thinking. At that moment, I realized that my professional level was still Not enough, and at the same time I felt ashamed of my negligence, so I made up my mind to study hard, improve my business, and prevent and reduce the occurrence of mistakes.

With the lessons learned last time, I have studied hard and practiced very hard in the charging work. If I don’t understand, I will ask questions. Now I am able to operate the process proficiently. Familiar with the charge nature of various car models, verifying the car model of each car, proficient in counting money, changing money, and printing tickets carefully. At the same time, if you encounter problems you don’t understand, ask the squad leader for instructions, which effectively reduces the error rate. The number of jobs changes over time. The number of employees has increased, and the efficiency of work has also improved.

In my opinion, toll collectors are actually repeating civilized language day after day and are busy with charging fees and card issuance. We breathe a lot of car exhaust every day, and we also have to greet colorful and various vehicles with a smile, welcoming drivers and passengers traveling from all over the world. I live my life by singing "hello", "goodbye" and other phrases every day and "how much do I charge you, how much do I ask for". In the eyes of outsiders, highway toll collectors have satisfactory jobs, good working conditions, dignity and scenery, which are enviable and fascinating. As everyone knows, it also has its own hardships and difficulties. Due to the particularity of the work of toll collectors, they will pay more than they receive. The toll station implements semi-military management and has strict organizational disciplines. There is very little freedom during work. You are not allowed to leave the toll collection post at will, and you cannot go to the toilet overtime. Furthermore, the toll station is a service window and a showcase for good professionalism on the highway. Image of window. If you require high-quality and civilized service, singing and singing, civilized language, and service with a smile, we are willing to do so!

I know that no matter where I am, there is a big gap between me and the efficiency requirements, but I will actively cooperate with the monitor's work to improve my business ability and quality through continuous learning, and I will feel at ease as a leader. , drivers are satisfied with qualified toll collectors. Expressway Toll Collector Personal Work Summary 2

In the past year, I have persisted in learning and improving myself with the care and support of my leaders and colleagues in a pragmatic, pioneering, enterprising and innovative spirit. , Strictly demand yourself in all aspects, be dedicated to your job, unite your comrades, work hard, and strive for success. Various work tasks have been completed relatively well. I would like to make the following report on my thoughts and work situation in the past year.

First, in terms of ideological and political aspects, strive to improve theoretical cultivation, consciously use theory to guide work, support the party’s leadership, abide by laws and regulations, be honest and self-disciplined, be strict in self-discipline, strive to move closer to the party, and strive for early investment. The warm embrace of the party.

Second, in terms of learning, strive to be a learning employee. Over the past year, I have not only studied political theory, but also continued to learn toll collection business knowledge and related laws and regulations. I have learned from outstanding and advanced people, learned from good people and good deeds around me, and constantly improved my ability to solve practical problems. Especially in July this year, the implementation of the new charging policy made me study new business knowledge more seriously, so that I can memorize it well and make it easier to carry out my work.

Third, in terms of service attitude, I know that the image of the toll collector represents the image of the entire Airport Road, so every time I go to work dressed neatly as required, I always pay attention to my service when working. Attitude, use polite language; toll collection work is a window industry, and the drivers we come into contact with are all kinds of good and bad. Of course, there are many drivers who understand and support our work, but we also encounter individual drivers who come to the toll window with a lot of money. When I encounter these rude drivers, I will hold back and not lose my temper. I will still use the sweetest voice to provide high-level services and use polite language to explain. , resolve it with a kind smile, so that they can understand our work, cooperate with our work, and pay fees smoothly.

Fourth, in the charging work, I have always insisted on studying hard and practicing hard, asking if I don’t understand, and being able to master the operating procedures proficiently. Now with the implementation of the new charging policy, the number of passing vehicles is gradually increasing, especially in the early days of holidays. Under such circumstances, in addition to trying to improve efficiency, I also carefully verify the model of each vehicle, carefully print tickets, and sing Collect singing and pay. Whether it's a big thing or a small detail, I do the small work and insist on doing it meticulously. At the same time, in order to do a good job in collecting fees, I always pay attention to cooperating with the squad leader and the inspector. When encountering problems, I request timely reports. If problems arise, they are corrected and solved in a timely manner. This effectively reduces the error rate. With the imbalance of time and the increase in the number of posts, the work The efficiency has also been greatly improved, and the business has become more proficient.

20xx is about to pass in a blink of an eye. I know that I still need continuous improvement in every aspect. In the future, I will continue to obey the leadership's arrangements, actively cooperate with the squad leader's work, improve my business level and ability through continuous learning, improve my own quality, and be an excellent toll collector who is trustworthy to leaders, satisfied with customers, and dedicated to his job. Expressway Toll Collector’s Personal Work Summary 3

Time flies, and in the blink of an eye I have been working happily at the Jingbao Toll Gate for almost two years. During these two years of work, we have served as stationmaster, clerk, and squad leader. Under the leadership of the company, I went from being uneasy and nervous at the beginning to now being able to charge calmly and accurately every day and operate the equipment skillfully. On the long highway, on the flat, wide road, and at the solemn toll window, countless figures shuttle, forming a unique and beautiful landscape on the vast land. They come from different places, but they all strive for the same goal - the development of highways and the revitalization and development of Beijing's economy, far away from their relatives and friends. Here there is no hustle and bustle of the city, tall buildings, busy traffic, feasting, and neon lights. Instead, there is only borderland, hardship and loneliness.

In the eyes of outsiders, highway toll collectors have a satisfactory job, good working conditions, dignity and scenery, which are enviable and fascinating. Little do they know that they also have their own hardships and difficulties. Due to the special nature of the work of toll collectors, they will pay more than they receive. The toll station implements semi-military management and has strict organizational disciplines. There is very little freedom during work. You are not allowed to leave the toll collection post at will, and you cannot go to the toilet overtime. Furthermore, the toll station is a service window, which shows the good behavior of highway people. Window to professional image. If you require high-quality and civilized service, singing and singing, civilized language, and service with a smile, we are willing to do so!

Toll collectors repeat civilized language day after day and are busy with matters such as charging fees and issuing cards. Breathing "a lot" of car exhaust every day, greeting colorful and various vehicles with a smile, and greeting drivers and passengers traveling from north to south. I live my life by singing "hello", "goodbye" and other phrases every day and "how much I charge you, how much I ask you".

The three-foot post box is our place of work and dedication. What happens inside is the entire content of our work. The work is simple, boring and boring. But for the sake of the prosperity of the expressway industry, "if I work hard, thousands of families will be happy", we have a heart of dedication!

When the surroundings were pitch black and silent, and people fell into a deep sleep, we quickly got up again, and after washing up in a hurry, we lined up in a neat queue and arrived at the three-foot toll booth. The stars are with us, the sun and the moon are with us. When the earth gently unveiled its veil like a shy girl and the rising sun slowly rose from the east, we fell into a sweet dream covered with morning mist. We have been living in this recurring, day-night situation for a long time, but we have no complaints!

Most of the toll collectors who work at highway toll stations are far away from their families and friends, and their lingering lovers are far apart, suffering from the pain of lovesickness. In particular, the feeling of homesickness and missing family members during the festive season soaks into the skin and penetrates into the bone marrow. You know, there are no statutory holidays at toll stations, even the first day of the new year is no exception, but we can all tolerate it! We regard the station as our home and our colleagues as our brothers and sisters. In this big family full of warmth and care, we are as close as one family. We support and help each other at work, care and take care of each other in life. When we encounter difficulties, we can report to the station leaders for help, and when we have troubles, we can talk to our brothers and sisters.

We are working hard to fulfill our service commitment of "kind attitude, never tired of asking questions, not impatient, smooth lanes, and patient explanations". With full enthusiasm for work, we must do our best to be "kind to the elderly, patient to the angry, helpful to those in difficulty, and attentive to those who ask." We carry out our work with the purpose of "serving the people and contributing to society", and test whether our service work is in place by "whether the people are satisfied". However, our hard work and efforts are not understood by a few drivers and passengers. In exchange, some drivers make unreasonable troubles and abuses. They are forced to smile even though they are in tears. They also have to serve with a smile, service with humiliation and courtesy. However, we have no regrets!

These are our highway toll collectors, a group of people who have the courage to devote themselves to the highway industry, for the peace and happiness of millions of families, for the vigorous development of the highway industry, and for the leapfrog development of Beijing's economy. Selfless toll collector. Highway Toll Collector Personal Work Summary 4

Time flies, and 20xx is about to say goodbye to us in the blink of an eye, and the new year is approaching day by day. I have been working happily at the XX Expressway Toll Gate for 14 months. During this more than a year of work, under the leadership of the webmasters XX and XX, we have worked hard and continuously enhanced our work and Professional ability, put all his enthusiasm into work, and strive to do every job well, which has been recognized and praised by everyone.

In the past year, with a pragmatic, pioneering, enterprising and innovative spirit, and with the care and support of my leaders and colleagues, I persisted in learning, perfected myself, and strictly demanded myself in all aspects. Be dedicated to your job, be honest and dedicated to your duties, work hard and strive for success. Completed various tasks well. I now report on my thoughts and work in the past year as follows:

1. Ideology:

Pay attention to theoretical study, strengthen your own political ideas, and actively participate in various activities organized by the station. activities, and earnestly study clean government education. The toll station is a place where I often deal with money, and I often deal with various drivers. Drivers often give me money. If I can't control my greed, I will fall down in this aspect. It is the constant learning that makes me lose money. I have a high understanding of integrity, so that I can reject the driver's unreasonable requests every time I encounter these situations, and do not do anything that damages the expressway's image and interests.

2. In terms of learning, be a learning employee.

In the past year, I have not only studied political theory, but also learned business knowledge of tax collection and related laws and regulations. Learn from advanced people, learn from the good people and good deeds around you, and improve your ability to solve practical problems.

3. Work:

I have always been conscientious and meticulous in my work.

When working as a green channel inspector, I can treat every green channel vehicle seriously according to the requirements of the green channel documents, and conscientiously explain the green channel policy to the driver. I am not afraid of getting dirty, not afraid of hardship, not afraid of climbing up and down, and not afraid of climbing up or down. If you want to get a green channel vehicle with a card, you must inspect the goods strictly according to the procedures. You will not make things difficult for every green channel vehicle, and you will not let go of any fake green channel vehicles. For those who want to obtain a green channel inspection certificate with money or various things The driver also firmly refused. When working in the field, I can well implement civilized service with a smile and aggrieved service, timely divert vehicles, ensure smooth lanes, and quickly and timely handle various problems in the charging process. You can also explain to arrogant and unreasonable drivers with a smile and impress the driver with sincerity.

For drivers who encounter difficulties, I will do my best to help them. For example, if some cars cannot find their pass card or the pass card is stuck in the car, I can take the initiative to provide tools to help them; like Some trucks caught fire when their tires were parked in the square. I could quickly take out the fire extinguisher to help the driver put out the fire. The driver thanked him and gave it to the station with a banner. For example, if some trucks couldn't catch fire while parked in the driveway, I could take the initiative to help the driver put out the fire. Car etc. I resolutely say no to some vehicles that are not suitable for highway traffic. Drivers of over-limit vehicles or dangerous goods vehicles often come to me, hoping to get some money to let them use the highway. There are many such situations, but I always keep the station leaders in mind. According to the requirements, such vehicles must not be allowed to pass, and the driver must be carefully explained to the driver what kind of potential harm such vehicles will cause to the expressway, so that the driver can be convinced.

4. Life:

In daily life, we can treat each other sincerely and live in harmony with our colleagues in the class. We can often understand the dynamics of the class members and communicate with the monitor in a timely manner. Communicate so that our class can be united and loving. For those who encounter difficulties in the class, they can work with others to find solutions for them, so that they can feel the warmth of the team and nip in the bud some factors that are not conducive to unity.

In the past year, under the leadership of the station leaders and squad leaders, although the work has been done well and some achievements have been achieved, there are still deficiencies in the understanding of various documents, rules and regulations, and in catching and breaking trucks. There are still some shortcomings. In the new year, I will definitely strengthen theoretical study, improve my work level, and ensure that in the new year, I will meet new challenges with a full spirit under the new situation. Learn from each other's strengths, exchange good work experience with other colleagues, and strive to reach a new level in the new year's work. Expressway Toll Collector Personal Work Summary 5

My name is xxx. I am a fresh graduate last year. After applying for the exam last year, I became a staff member at the xx Expressway Toll Station in my hometown. As a junior As a college student entering the society, in the past year, I have adopted a learning attitude and worked hard to learn some relevant knowledge and points that need attention. With the care and support of leaders and colleagues, we will persist in learning, improve ourselves, strictly demand ourselves in all aspects, be dedicated to our work, be honest and dedicated to the public, work hard, and strive for success. Completed various tasks well. The work of the past year is summarized as follows:

1. In terms of ideological and political aspects

Strive to improve theoretical cultivation, support the party’s leadership, abide by disciplines and laws, and be honest and self-disciplined.

2. In terms of learning

Be a learning employee. Over the past year, I have not only studied political theory, but also learned levy business knowledge and related laws and regulations. Learn from advanced people, learn from the good people and good deeds around you, and improve your ability to solve practical problems.

3. In terms of service attitude

I know that the image of the toll collector represents the image of the entire hometown, so I dress neatly as required every time I go to work. I always pay attention when working. My service attitude is to use polite language. I work in a toll-paying industry and I come into contact with all kinds of drivers. When I encounter these drivers who are rude at the exit, I hold back and do not lose my temper. Instead, I use polite language to explain and a kind smile. Resolve it so that they can understand our work, cooperate with our work, and pay fees smoothly. During this period of work, there was never any quarrel.

IV. In terms of charging work

In the charging work, I study hard and practice hard, ask if I don’t understand, and master the operating procedures proficiently.

Now with the arrival of the peak season, the number of passing vehicles is gradually increasing, especially during holidays. Under such circumstances, in addition to trying to improve efficiency, I also carefully verify the vehicle model, stamp the ticket, and inspect the vehicle carefully for each vehicle. Check the banknotes carefully, place and lift the pole carefully, and do it meticulously.

5. In daily life

In the class, everyone calls me "boss". As the eldest brother, I always care about my younger brothers and sisters, and I am always in front of them. Whether at work or in life, I strictly demand myself, work more and care less, set an example, and enthusiastically help comrades. For example, in order for us to have a clean and tidy working environment, every time I clean, I will take the lead regardless of fatigue and sleepiness, and clean seriously.

Although I have grown a lot this year, I still need to improve in some aspects. In the days to come, I will continue to obey the leadership arrangements, actively cooperate with the team leader's work, and through continuous learning To improve your business level and ability, and to be a dedicated and dedicated toll collector who reassures leaders, satisfies drivers, and satisfies himself. I will definitely work hard to achieve this goal as soon as possible. This is my summary of one year's work. Expressway Toll Collector Personal Work Summary 6

The fulfilling 20xx year is about to end. Looking back, it has been a year since I came to the Luancheng Toll Station of xx Expressway. During this year, under the leadership of my master, I learned solid business skills, a pragmatic style of dealing with things, a diligent learning attitude, and many other things. I witnessed a series of achievements made by the xx department in 2017. As one of them, I feel proud and proud. I understand and strengthen my work direction in 20xx, which mainly includes the following aspects:

1 It’s about working hard and serving enthusiastically. As a toll collector, I must have a correct attitude, devote myself to work with 10% enthusiasm and energy, work in accordance with the dress code, and always pay attention to appearance. Strive to do the three superficial services and customize goods, use polite words and body gestures correctly, carefully check the car type, check banknotes carefully, print tickets carefully, sing and pay, and carefully put and lift the lever. Use the pole to keep the work in the lane correct, fast and smooth. And strengthen the ability to handle special situations, study hard and practice hard, ask questions if you don’t understand, strive to enhance personal skills, do everything you can, strive for excellence, and complete your own charging tasks conscientiously and excellently. Actively respond to the leadership's work policy, work hard to cooperate with the work of station leaders and squad leaders, assist in the management of evasion of fees, and strive to be a small expert in plugging leaks and increasing income. Pay attention to observation and do a good job in checking for hidden dangers in the position. Strengthen on-the-job training to welcome the next skills competition.

The second is to study hard and strive to be the first. Be a planned learning employee, actively strengthen the reading and learning of xx's cultural knowledge and various positive books, and at the same time pay attention to the understanding of the country's current affairs and politics, read more, read good books, and make progress every day, every month There is improvement and strive to improve one's overall quality. Support the party's leadership, abide by disciplines and laws, maintain a clear and correct mind, be honest and self-disciplined, be honest, and do things cleanly. Do more practical things, talk less nonsense, follow the advanced ones, follow the benchmarks, learn from the squad leaders and colleagues around you and the good people and good deeds around you, and strive to improve your own skills. Only the best is to fight, the only flag is to seize, and strive to be an advanced person in xx.

The third is to extend services and warm drivers and passengers. Service first is an eternal pursuit. We must improve our own service quality meticulously and thoughtfully, enhance the sense of collective honor, and always be independent of the expressway. We regard "love the expressway and make contributions" as a practical principle that we consciously abide by and pursue unremittingly, so that drivers and passengers can Driving in xx is a worry-free journey and you will never be in trouble.

The fourth is to observe carefully and use it for innovation. I keep in mind the concept of diligence and thrift in mind and thrift in action, insist on implementing innovation and invention, and strive to reduce costs and increase efficiency in every aspect of work and life.

In the upcoming, brand-new 20xx year, there is still a lot that I need to do. I will definitely put the station in my heart and my heart in the best working condition. Use the light of a tile to cheer for the people of Hebei Expressway and welcome the glorious future of xx Expressway. Highway Toll Collector Personal Work Summary 7

In the past year, under the leadership of the stationmaster, I have gone from being uneasy and nervous at the beginning to being able to calmly and accurately charge fees every day and operate equipment skillfully. This experience will be of great help to my future work. Now I will summarize my experience and thoughts of working in these few months.

First, in terms of service attitude

I know that the image of the toll collector represents the image of the entire toll gate, so I dress neatly as required every time I go to work. When I work, I Always pay attention to your service attitude and use polite words. Toll collection is a window industry, and the drivers we come into contact with are all kinds of good and bad. Of course, there are many drivers who understand and support our work, but there are also drivers who are full of resentment, complaints, weird words, There were even more curses. When I encounter these rude drivers, I hold back and do not lose my temper. Instead, I use polite language to explain and resolve with a kind smile, so that they can understand our work, cooperate with our work, and pay the bill smoothly. During this period of work, there was never any quarrel.

Second, charging work

In the beginning of the trial charging work, I studied hard and practiced hard. If I didn’t understand, I just asked, and I soon became proficient in the operation. Now with the arrival of the peak season, the number of vehicles passing through is gradually increasing, especially during holidays. Under such circumstances, in addition to trying to improve efficiency, I also carefully verify the vehicle model of each vehicle, stamp the ticket carefully, and check carefully. Check the tickets, carefully check the banknotes, carefully place and lift the pole, and do it meticulously.

At the same time, in order to do a good job, I always pay attention to cooperating with the webmaster, inspection, and monitoring rooms. When encountering problems, I ask for instructions and report them promptly. When problems arise, they are corrected and solved in a timely manner, which effectively reduces the error rate. Over time, With the passage of time, the number of job postings has increased, the efficiency of work has also been greatly improved, and the business has become more proficient. I remember it was xx on xx. The child had a high fever at 9pm. I took the child to see a doctor. By the time the child finished the intravenous drip, it was already 3am on xx. I only slept for three hours before going to work. I took over from the shift on the 16th. At first, there was almost no pause, and my arms were so tired. Even at night, there were many large dump trucks passing through. The toll for this day was x yuan, setting a personal toll record for all stations on the entire line.

Third, daily life

Everyone in the team calls me "eldest sister". As the eldest sister, I always care about my younger brothers and sisters. At work and in life, I strictly demand myself, work more and worry less, set an example, and enthusiastically help comrades. For example, in order for us to have a clean and tidy living environment, every time I clean, I will take the lead regardless of fatigue and sleepiness, and clean seriously. In order to make everyone eat better, I often go to the canteen during breaks to help make dumplings, make buns, pick vegetables, and sometimes bring some fresh vegetables. I feel very happy when I see everyone eating happily.

I know that no matter where I am, there is a big gap between me and the leadership requirements. In the future, I will continue to obey the leadership arrangements, actively cooperate with the work of the chief and deputy webmasters, and improve my business level and ability through continuous learning, and improve my own quality. Be a qualified toll collector who is at ease with leaders, satisfied with drivers, and dedicated to his job. ;