What positions are there in the hotel?

Middle shift floor attendant, Chinese restaurant attendant, Chinese restaurant manager, Chinese restaurant foreman, Chinese food chef, Chinese food chef, food delivery clerk, food delivery foreman, waiter, waiter foreman, banquet manager, night shift waiter in service center, service center waiter, service center foreman, floor foreman and cooked food worker.

Day shift floor attendant, staff canteen attendant, western restaurant waiter, western restaurant manager, western restaurant usher, western restaurant foreman, usher, food delivery manager, hotel duty manager, hotel front desk duty manager, hotel front desk assistant manager, hotel front desk manager, hotel front desk supervisor and hotel front desk clerk.

Hotel business center, hotel business center attendant, hotel business center foreman, hotel external sales manager, hotel night shift supervisor, hotel lobby manager, hotel room handyman, hotel room cleaner, hotel room manager, hotel tour guide, middle shift supervisor of hotel room department and deputy manager of hotel room department.

Extended data:

Management level:

(1) Attendant operation layer

If a hotel wants to provide high-quality service for its guests, it must be reflected by the service of waiters. Therefore, the waiter's quality, personal image, etiquette, courtesy, language communication ability, adaptability, service skills and service skills are important conditions for the hotel to improve service quality.

(2) Supervisory layer

The supervisor is mainly responsible for arranging daily work, supervising the service work of the team's waiters and checking whether their services meet the hotel's service quality standards at any time. As a supervisor, you should also assist the waiters in this class to work or provide services at any time.

(3) Department management

The department manager is mainly responsible for the division of labor, leadership, command and supervision of the personnel in this department. At the same time, it is also responsible for formulating the work plan of the department, reporting the work of the department to the next higher level, and determining the business policy and service standard of the department in order to obtain the greatest economic benefits.

(4) General Manager's decision-making level

The general manager of the hotel is mainly responsible for formulating the business policy of the enterprise, and determining and looking for the tourism market and development goals of the hotel. Hotel management principle: the hotel is a service industry facing the society, which needs the close cooperation of all departments to complete customer service. This requires unified management principles to maintain the operation of the hotel.

References:

Hotel _ Baidu Encyclopedia