How to apply for a part-time job as a customer service employee at Pinduoduo

To apply for Pinduoduo customer service part-time job at home, you need to open Pinduoduo and find and click Social Recruitment at the top of Pinduoduo.

On the social recruitment page, find customer service in the job category on the left and click to view customer service positions. Based on the information such as work location, you can choose to click on the information you like more to operate. Speaking of customer service, it seems that the requirements are not high, but in fact this job is not easy either.

Especially online customer service, they need to face various types of customers every day, and the customer service needs to be very patient in handling these. The basic job of customer service is to serve customers well and answer their questions. This position is actually the image representative of a store. If done well, it can help the store and consumers get closer to each other and promote conversion. So if you want to apply to become Pinduoduo’s customer service, you first need to know the specific work content of customer service.

Responsibilities:

Communicate with buyers in a timely manner, receive every visiting customer seriously, and answer all questions. A response that exceeds 5 minutes is considered a delayed response, and the daily response rate must be above 80%, which is a basic requirement for customer service. To guide customers correctly, if there is a refund, it will be included in the quality refund rate. This also has an impact on the customer service itself, and if the number is high, it will also affect the store, so after-sales service must be done well.

When communicating with buyers, pay attention to your expression and avoid any language conflicts with buyers. This will result in complaints and the store will be subject to relatively severe fines. If the customer has other requirements, they must be noted on the order and the evaluation must be written. Don’t make mistakes in express delivery information. Pinduoduo merchants sometimes ship very large quantities and make mistakes when they are busy. Customer service must do a good job in these details and try to check each customer's situation carefully.