12-28 shared the LGD interview topic in the morning, Shanxi Branch.

12-28 shared the LGD interview topic in the morning, Shanxi Branch.

What affects profits? (Top 500 LGD Interview Questions in the World)

You have been transferred to a tourist hotel as the general manager. After taking office, you found that in the fourth quarter of 2007, you didn't complete the profit target set by your superiors. The reason is that there are many problems in this hotel that affect the completion of profit targets. They are:

(1) The food in the canteen is poor, the staff have great opinions, and the catering department lacks characteristics and poor service, which is not attractive to foreign guests, causing foreign guests to eat in other restaurants;

(2) The deputy secretary of the Party Committee who is in charge of the organization and personnel work has been transferred for more than a month, and those who are not in charge of personnel arrangements cannot mobilize the enthusiasm of employees;

③ The service staff in guest rooms and restaurants don't know foreign languages, and they rely on translators to receive foreign tourists;

(4) Low service efficiency. After the sign of "clean as soon as possible" was put up in the guest room, it was still impossible to clean the room in time. Foreign tourists have great opinions and stayed in other hotels.

(5) Improper procurement of goods leads to some goods being out of stock and some goods being overstocked;

⑥ The main service desk can't timely transmit market information, room sales information, financial revenue and expenditure information, guest needs and opinions to the general manager and housekeeping department and other relevant departments;

⑦ Don't overbook in the tourist season, for fear of disputes affecting the reputation of the hotel;

(8) The hotel reports fraud to the superior, exaggerates achievements, and covers up shortcomings, while the actually determined profit index is inconsistent with the actual situation of the hotel;

Pet-name ruby warehouse management confusion, eat from the same pot, material stacking is not standardized, theft is serious;

Attending cronyism, some incompetent children of bureau and company cadres were assigned to important positions.

I would like to ask: Among the above 10 factors, which three are the main reasons for failing to achieve the profit target in the fourth quarter of last year (only three are allowed to be listed)? Please state your reasons.

The result is a classic case.

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