Is it difficult to be Taobao customer service?

Question 1: What does Taobao customer service mainly do? Is it difficult? At present, there are more and more people doing Taobao, and successful people are not uncommon. Who knows that there is a successful team behind them, and who will consider the role of Taobao customer service in this team? Very few. The boss recruits customer service, and many just want them to take orders, sort out information and place orders. Maybe this is the result of social division of labor. In fact, a good Taobao customer service plays an important role in this team, because they are the lowest-level personnel who directly contact customers. Good Taobao customer service can often retain many customers, facilitate many transactions, bring profits to the company, and is the most direct creator of the company's wealth.

Being a successful customer service is not an easy task. Below I will start from my personal customer service experience, combined with some information obtained by search, and sum up my personal experience.

A, customer service personnel requirements

1. Have a good psychological orientation, know the nature of their work, have a good attitude towards customers, have good communication skills, and have certain negotiation skills;

2. Be clear about all aspects of online store management (baby editing merchants, taking off shelves, beautifying pictures, store decoration, logistics, etc.). It's best to open a Taobao shop and try online trading (buying and selling, shipping, etc.). ). The store was born under such circumstances;

3. Be familiar with our baby, so as to communicate well with customers and answer their questions. For example, the store specializes in leisure sports brand shoes and clothing, so what the customer service should know is: the classification of goods in the store, familiarity with various styles of shoes and clothing, etc. For example, if a customer sends you a picture, you should reply quickly. In which column is Baby, open Baby, check relevant information and wait for customers to ask questions;

Be diligent and careful, and get into the habit of taking notes.

Second, the work content

1. Clean the desktop before going to work every day and keep a comfortable and clean working environment, which is conducive to maintaining a good working condition. Some companies need to punch in, don't forget. . . Hey hey!

2. Turn on the computer, log in Wangwang and other chat tools needed for work, as well as the email address. To open the Taobao background, you need to check the contents: whether there are letters in the station in the upper left corner of the background page; Whether there are letters in the bound mailbox; Check the trading records in Alipay area to see if there are any records of buyers not paying or not delivering goods. If there are unresolved records, they should be resolved in time; Check yesterday's transaction record evaluation, and deal with special cases urgently. For example, if you get a bad review, you must investigate and solve the problem in time.

3. Check the shift record book to see if there are any customers who were interested the day before yesterday, but haven't made a deal yet. They should follow up in time and consult the buyers. At this time, unexpected results can often be obtained; If you have a purchase, you need to follow up with your family to get a timely and accurate understanding of the baby's dynamics.

4. Report yesterday's sales performance to the superior and summarize the problems that need to be dealt with.

After doing these jobs well, the customer service staff can begin to concentrate on receiving customers. Transactions reached at work should be placed in time, filled into the distribution system and updated in time.

6. Work summary should be done in time.

Third, communication skills.

When receiving customers and answering questions, you should also learn some skills. Many times, we need to learn to put ourselves in the customer's shoes, understand the customer's psychology, and sincerely think of the customer from the customer's point of view (of course, the premise is not to harm the company's interests). Let me give you a few examples to illustrate.

(1) When communicating with customers, be polite, euphemistic, and don't be too tough, so as not to lose customers. Use more polite words and expressions such as "pro", "hello" and "excuse me".

(2) Assuming that the prospective customer has agreed to buy, when the prospective customer repeatedly appears in buying signal, but hesitates, the technique of "choosing one from the other" can be adopted. For example, you can aim at the customer and say, "Are you shooting now or tomorrow?" This "alternative" questioning skill, as long as the prospective customer chooses one, is actually that you help him make up his mind and make up his mind to buy it.

(3) Help prospective customers choose treasures. Many potential customers are interested in buying, but don't like to place orders quickly. He is always choosy about the color, specification, style and delivery date of his products. At this time, it is necessary to change the strategy, not to talk about orders for the time being, but to enthusiastically help the other party choose colors, specifications, styles, delivery dates, etc ... >>

Question 2: Is Taobao customer service easy to do? Has anyone done it? No, I have worked here for nearly two years. At first, if you have experience, your salary won't be much, and sometimes the work you do is complicated, if you stay in the store.

Later, when I meet an experienced and good boss, I will trust you with the store. After 3 months, if your performance is not good, you should leave. If you want to get a commission, I'll call you every three days. Even if the boss doesn't come to you directly, his accountant and the like will watch you look at the computer every day as if nothing happened. Once the commission is high, they will criticize you immediately. What's more, he threatened his boss with resignation to see who he would keep. Originally, your job is not the main operating income of most enterprises and companies, and it is dispensable. If you really want to go there, be interesting and leave.

There is also a boss who thinks Taobao has a low threshold. You come to find a job to steal your studies, in case you look like a thief. When a big customer bargains with you, you can't resist, because you don't even know the floor price, let alone how much room for manoeuvre. You can only watch customers shop around and then leave. Finally, the boss will ask you about the sales volume. I hired you for nothing. Sometimes you have a client and he kicks you out as soon as you get online. Maybe it's time to leave. After you leave, he will say, do your job well, damn it, that's the trouble of getting a commission. Don't get a commission, get some dead wages. If the sales volume is good, no sales volume is your problem.

Adjust the mentality and enrich all aspects of skills. So far, my current boss is ok. I take care of everything and don't stare at me every day. I trust the store, and I try my best to keep the store improving. It's a little rubbing sometimes, but it's much better than before.

I hope you can figure out which way to go, and I hope you can meet an enlightened boss. I also hope that you can constantly improve yourself from job hunting experience again and again, so that you can have more choices and voice when looking for your own career!

Question 3: Is Taobao customer service difficult to learn? 10 is not difficult. You know how to type. Know more about the company's products before you answer. Generally speaking, the requirements are very low.

Question 4: Is Taobao customer service easy to do? The more difficult thing is to see if the individual is flexible enough, otherwise it will be ok and not tired.

Question 5: What does Taobao customer service mainly do? Is it difficult? The nature of Taobao customer service is the same as that of physical store customer service. This is not difficult, that is, answering customers' questions, prompting customers to place orders and solving after-sales problems. Jiangxi customer service salary is about 5000 yuan, depending on the store. The salary of the store is naturally high.

Question 6: Is Taobao customer service really easy to do? The occupation of customer service is very simple, with no technical content. Understand the product, as long as you can type, you can be competent. . . Many online recruitment of Taobao customer service are actually fake. In the name of customer service, Taobao customer service generally does not recruit * * *, only full-time.

Question 7: Is Taobao customer service easy to do? Not much technical content

Question 8: Will it be difficult for me to learn to be a Taobao customer service? It's not a very big company. It's easy to get started with a little training.

Let's go

Question 9: Is Taobao customer service easy to do? It's better to show others than to show yourself.

Question 10: Is Taobao customer service easy? Simply put, it's easy to do. As long as you type fast and know some Taobao rules, it's OK to be familiar with the characteristics of the products sold in the store. But there are many best products on Taobao, so sometimes it is better to be patient and bear strong pressure. Moreover, Taobao customer service needs to have morning and evening shifts, and holidays are also arranged.