Responsibilities of general manager of 4S shop

The first part: the responsibilities of the general manager of 4S shop.

1. Implement the resolutions of the board of directors, support the overall work, achieve important business indicators of the store and ensure the realization of business objectives.

2. Make weekly, monthly, quarterly, semi-annual and annual work priorities of the 4S store.

3. Sign relevant agreements, contracts and contracts in daily operation and management on behalf of 4S stores.

4. Improve the financial management system of 4S stores, and do a good job of increasing income and reducing expenditure.

5. Coordinate the relationship between the sales department, after-sales service department and marketing department of 4S stores.

6. Appoint, remove and deploy the deputy manager of 4S shop and employees at all levels below.

7. Establish and improve the unified and efficient organizational system and working system of 4S stores.

8, do a good job in the ideological work of employees, strengthen the construction of staff.

9, good social public relations, set up a good corporate brand image for 4S shop.

Requirements for General Manager of 4S Store

1, bachelor degree or above, major in automobile machinery or enterprise management.

2. Be familiar with all links and processes of automobile sales and after-sales.

3. Familiar with the construction and management of 4S stores, with more than 5 years of relevant experience and more than 2 years of management experience.

4. Have a driver's license and have more than two years of driving experience.

5. Strong decision-making, analysis, organization, coordination and management skills.

Article 2: Job responsibilities of the general manager of automobile 4S shop

1. Under the leadership of the chairman, president and leaders in charge of the group company, be fully responsible for the work of the 4S station.

Second, complete a number of business objectives set by the group company, fully grasp the factory's business policies and after-sales service capabilities, and strive to improve market competitiveness. According to the requirements of group companies and factories, formulate development strategies, management objectives, work plans and management systems, and organize their implementation after being confirmed by group companies.

Three, fully grasp and lead employees to implement the relevant policies, decisions, management regulations and workflow formulated by the group company. Convene and preside over office meetings and special meetings, inspect, supervise and coordinate the work progress of various departments. Actively lead employees to participate in related activities carried out by the group company.

4. Be responsible for establishing, maintaining and consolidating good business relations with factories, government departments, media and other departments of the group company. Effectively keep the information files of factories, government departments and media, and report important information to the group company in time.

5. Be responsible for grasping the market, formulating business strategies, organizing business activities, evaluating business results, fully grasping and making full use of the factory's business policy, developing and managing secondary online stores, improving sales and after-sales service capabilities, improving customer satisfaction, market share and operating efficiency, and achieving sales and after-sales service goals. Evaluate advertising business and promotion activities in time, study and analyze market development trends in time to ensure that customer information is not lost. There are no business activities outside the company and any behaviors that harm the public and enrich the private interests.

Six, responsible for strengthening the construction of cadres and workers. build

Cultivate people's character, ability and performance orientation. Do a good job in training and upgrading employees' ideological and moral literacy and business skills, and build a cohesive, effective and competitive team.

Seven, responsible for the management of assets and operating funds, to ensure the appreciation of assets, standardize the management of funds, reduce costs and increase efficiency, and maximize profits. Enterprise renovation and development plan and extra-budgetary expenditure plan shall be submitted to the group company for approval in a timely manner.

Eight, responsible for the assessment results of cadres and employees, examination and approval of employee salary and bonus distribution plan, examination and approval of economic responsibility, examination and approval of employee salary, rewards and punishments and related expenses.

Nine, bear the main leadership responsibility of management. Ensure that serious management dereliction of duty, safety accidents, production liability accidents, violations of labor discipline and criminal, public security, government investigations, consumer complaints, factory penalties, media exposure, judicial proceedings and other events do not occur.

Ten, complete other work assigned by the leadership of the group company.

Article 3: Job responsibilities of the exhibition hall manager of automobile 4S shop

1. Reception management of exhibition hall: responsible for implementing reception etiquette norms and improving reception skills. Simulate the reception process of regular monthly sales consultant flight inspection. At the end of each month, summarize the simulated comprehensive report card of the sales consultant and submit it to the sales manager. The reception management of the exhibition hall is the first management, and the sales manager does not interfere and gives strong support.

2. Delivery process management: implement the delivery process and be responsible for the follow-up service after delivery.

3. Customer data management: check: fill in "three forms and one card" to improve the storage and tracking of customer data.

4. Daily management of exhibition hall: 5S management of exhibition hall and exhibition car, in strict accordance with flight inspection process standards, exhibition car layout and quotation decoration.

5. Exhibition hall personnel and daily standard management check sales consultant gfd receive etiquette skills and daily etiquette standards, and the exhibition hall personnel are managed according to the manufacturer's flight inspection requirements.

6. Do a good job of information feedback: collect relevant information about the market, customers, internal sales, competing models and newly listed models.

7. Instructor training: make training plan, follow-up guidance, conduct differentiated training according to personal conditions, and train new employees. Be responsible for tracking the training effect of students, giving appropriate individual guidance, submitting training summary reports, and training new employees, manufacturers, sales consultants, etc. And make effective improvements according to local conditions.

8.KPI management:

Ensure that the first registration rate is true and effective, and analyze the reasons for those whose first registration rate and test drive rate are not up to standard to help improve.

9. Second-hand car development: according to the requirements of the manufacturer's business policy, carry out second-hand car development and supervise and assist the second-hand car specialist to enter the second-hand car system.

10. Organizational communication and management: the establishment of departmental team spirit, the organization and implementation of morning meetings and night meetings, the feedback and summary of sales-related issues, and the feedback to the sales manager.

9. Assist the sales manager.