Shenzhen women's checkout scores are rounded off and reported to merchants. What do you think of such a serious business?

There is nothing wrong with women's reporting behavior, and businesses' illegal operations are self-inflicted.

Hello, everyone, I'm Qiao Nan. Looking at the reporting incidents caused by 40 cents, we can analyze them from the aspects of consumer psychology and business problems, as follows:

First of all, the dispute process is not overcharged by 4 cents, but the reason why consumer psychology is not taken seriously.

How did the incident happen? The specific process is that the woman goes to a restaurant to spend money, and the bill amount is 202.6 yuan. However, at checkout, the merchant directly charged 203 yuan. The woman was very confused and consulted the merchant. The reply was that she needed to enter an algorithm, that is, rounding. When the woman got home, she became more and more uncomfortable. Finally, she called 123 15 to report the behavior of the merchant, and the merchant finally apologized and made a comprehensive apology.

Secondly, women's reporting is based on psychological activities, which means that their consumer rights have been violated by businesses.

When consumers' choice is not in their own hands, the balance of transactions will tilt, which is often manifested in the consumption pattern of membership. For example, when you go to a barber shop for a haircut, the service attitude is particularly good when you don't have a card, but once you have a card, the service attitude on the other side drops. This situation is the problem of consumption right. From this point of view, women are not dissatisfied because they overcharged 40 cents, but psychologically believe that merchants have replaced themselves, thus psychologically determining that their rights have been violated.

Finally, businesses need to take the law as the code of conduct, and the illegal operation is to reserve loopholes for others to report.

I have to say that the operators here don't know much about the law, or it may be that the former customers tolerated and recognized the behavior of the merchants, but the times have changed. Why are there professional counterfeiters? One of the most important reasons is that there are loopholes in the operation of some businesses. Nobody took care of it before, which is different from compliance. They will always meet customers with serious psychology, so businesses should manage their own operations.