Shopping mall supervisor work summary

Shopping mall supervisor work summary sample (general 6 articles)

Summary refers to the analysis and research of the experience or situation in a certain stage of work, study or thought, and makes a conclusion with Written materials of regular conclusions can enable us to find errors and correct them in time. How about we develop a summary. Have you decided how to write the summary? Below is a sample work summary of a shopping mall supervisor that I compiled for you. Welcome to read and collect it.

Shopping Mall Supervisor Work Summary Chapter 1

Time flies, and the years fly by, and unknowingly, XX is over. Looking back on my work experience over the past year, I can't help but feel a lot of emotion. It has been three years since the Yunxi store opened. In these years, I have experienced joy and disappointment. Wushang provides each of our employees with a platform to showcase themselves. Here I not only learned a lot of professional knowledge, home appliance sales skills, store management regulations, but also learned how to interact with people, how to respect leadership and obey Distribute, care for employees, and treat colleagues well.

Only by constantly summarizing the past can we achieve new development and progress. If we don’t know how to sum up, then all we will do is repeat the past and be mediocre. I would like to thank the company leaders for providing me with this summary. The opportunity allows everyone to share their own gains and let us learn from each other's successful experiences and shortcomings. Summarize the past, learn from each other's strengths, tap potential, and make full preparations and plans for the work in XX.

In the Wushang platform, I have always maintained a fiery enthusiasm for work, and my mentality is mainly peaceful. I deeply know that as a store manager, I must not bring personal emotions to work. Managers' words, deeds and norms also directly affect employees' work passion. Although I have not been a supervisor for too long, my quality and management level are not very high. I know that we need to establish a good image, because we not only represent ourselves, but also represent the image of martial arts merchants.

As a supervisor of Renshang Yunxidian Home Appliances, I mainly focus on personnel management and sales. After study and exploration, I divided personnel management into two categories: employee system management and sales target management. Employee system management: As the name suggests, it is a management method that is implemented in accordance with the company's system and employee manual to constrain employees' work behavior. There is no circle without rules. Every family has family rules, the state has national laws, and the factory has factory disciplines. Strictly demand yourself and lead by example. Put managing yourself first, set a benchmark, and set a good example for your subordinates. In fact, I have found many problems at work. In the new year, I will continue to improve various management systems and methods, truly implement them into actions, and strictly urge employees to act according to the system.

Sales target management: It is to set sales tasks for each employee based on the actual situation. Sales volume must be set for employees every month. Without pressure, there will be no motivation. How to drive employees to use holidays to make sales, how to use personal relationships to drive customers, and how to use the good reputation of business people to truly let customers enjoy value-for-money services. Continuously stimulate employees' work enthusiasm and mobilize their enthusiasm to seriously consider which channels and methods should be used to increase sales as much as possible.

Due to my low quality and dissatisfaction with my working conditions and benefits, I have experienced frustration and negative emotions. Criticism of the leader sometimes creates an unconvinced mentality, and one feels deeply aggrieved by the misunderstanding of colleagues. In the past period of time, I have been at a loss. My previous enthusiasm for work has disappeared. I pretend not to see it when I see violations of laws and disciplines. I dare not say what I want to say. I don’t want to do what I should do. I take the lead in chatting and warming up in the store. Chat with colleagues. My thinking was wrong, my management methods were inappropriate, and I almost gave up on myself. There are still big deficiencies in my work. I still need to improve my management level and my own quality. In my spare time, I should also study more books on management, consult more with superiors, communicate more with colleagues, and learn more about products. Only by continuous learning, continuous improvement, and continuous progress can we gain a foothold in today's highly competitive society. Only by doing these things well can we have enough capital to stand out in this position. Make extraordinary achievements in ordinary work.

Only in this way can the leader consider your salary and increase it based on merit.

The above are just some of my superficial understandings. I hope that the leaders can correct my mistakes in time at work. I will work hard to do my job well. In order to be the manager's right-hand man, I will do my best to share the burden with my superiors. I also hope that the company will do my best in every aspect. With the efforts of all employees, there will be a new atmosphere and new breakthroughs in the new year. In the years to come, I will work harder and harder and try not to make any mistakes. This is a must for me. I have the strictest requirements for myself. I must do my best to serve the company. Do your best for your career! XX strives to open up a new situation in work. Shopping Mall Supervisor Work Summary Part 2

In the past six months, the shopping mall has focused on rectifying the basic management of employees. Most shopping mall employees lack stability at work, with frequent staff transfers and low work awareness. The new employees are not familiar with store disciplines and sales techniques, and the old employees stay in sales for a long time and do not obey the management. At the beginning, they really didn’t know how to manage the company. Through the words and deeds of my leaders and colleagues, I gradually strengthened store inspections and management at work. From the initial reminders, to warnings, to the final fines, I gradually improved employees' work awareness and discipline awareness. Although it cannot be said that there are no problems in the store now, it has been greatly improved compared to before. I also need to continue to learn and improve my theoretical and professional knowledge so that I can better manage employees.

As floor supervisors, we must have a comprehensive understanding of various brands of products during our work. For example, a certain brand’s market effect, style, positioning, ingredients, price, etc. I used to have a very vague impression of brands, thinking it was just a brand. After entering the company and working and studying for six months, I realized that there is a lot of knowledge in it. Whether a product sells well or not depends on various factors. When we are doing department store retail, we must understand these factors in order to avoid some problems as much as possible, increase sales, and create greater benefits. These are also things I will continue to learn in the future.

When working in a shopping mall, it is inevitable to encounter customer complaints if there are problems with products or services. At first, I was particularly afraid of complaints from customers, as I was afraid that the customers would have a bad attitude. Later, when I worked with my colleagues to handle customer complaints, I slowly learned and practiced, and based on the customer-centered company philosophy, I managed to resolve customer complaints in a well-organized, fair, reasonable and flexible manner. In the past six months, I have independently handled several customer complaints, and I was able to basically resolve the issues through negotiation between the customer and the supplier. I feel a sense of satisfaction every time I resolve a customer complaint, and my ability to communicate and coordinate with others is gradually improving. Shopping Mall Supervisor Work Summary Part 3

At the end of June, I was hired to work in XX Times Square as the supervisor of the women's clothing department. It has been five months since I was a manager at the lowest level, and I deeply feel that I am a final operator. Although I have not worked for a long time, through several months of work practice and study, I have a deeper understanding of the company's development history and prospects, and I sincerely admire the company's leaders for their amiable and gentle attitude towards others.

There is a saying that “get into the right door and follow the right people”, which means that when a person chooses his or her career, he should choose a good company, a promising industry, and have someone who is good at listening. Opinions, leaders who are familiar with business management. These factors are the key to determining the success or failure of a person's career. After I came to work in the company for a period of time, I already felt that I was indeed very lucky.

My main responsibility is to maintain the orderly operation of the entire women's clothing department on-site operations. Specific to daily work content, it mainly includes standardized management of employees; product quality and brand management; and after-sales service of products, etc.

It has been four years since ××Times Square opened, and it has experienced many ups and downs. However, the company's business decision-making leaders, with their unique vision and flexible business model, have made the company's development speed and business scale an upward trend year by year, and now it has become a well-known ideal shopping place in XX City. I believe this will make people in the industry extremely envious. The operation and management of the mall embodies the hard work of the company leaders and their optimistic belief in a bright future.

Therefore, I feel extremely gratified and proud to be able to work in XX Times Square. However, I have to put myself in the position of a third party to look at the problem objectively.

Although the understanding is relatively simple and may not be of great help to the company, I think it is still necessary to provide some personal opinions besides my feelings:

1. The mutual connection and cooperation of various functional departments It is the primary prerequisite for the smooth development, implementation and completion of work.

2. The layer-by-layer responsibility system between superiors and subordinates is a necessary assessment standard for the company's employees' work completion.

3. Personnel training, employee compensation, and the improvement and management of the supervision system are the source of human resources for enterprise development.

4. The establishment of corporate culture is an inevitable trend for corporate competition and market demand.

Speed, reputation, quality, etc. are important chips for an enterprise to win. Although we have gained a head start in terms of business speed, first-come-first-served does not necessarily mean first-come-first-served. Among them, in our business circles in the same industry, the positions of "XX Shopping Mall", "XX Shopping Mall" and the newly opened "XX Shopping Mall" are relatively better than ours, perhaps due to their respective business categories and marketing models. Each has its own merits. But in the final analysis, there is a common feature: the "customer terminal product" service industry. So, how to seize the opportunity and grab customers’ attention? This requires each of our employees to constantly recharge themselves, learn from the "big brothers and sisters" in the same industry, learn from their strengths and make up for their weaknesses. We will work hard to cooperate with the leaders of the company's business decision-making level to do a good job in the fifth business year.

Therefore, I plan to take next year’s Spring Festival marketing as a guide and fully implement the peak season business strategy.

1. Further strengthen personnel management and eliminate the phenomenon of lax discipline from the source. There should be no special rules in discipline, let alone personal feelings. It is not recommended to make special exceptions for some outstanding performers. This will damage the strictness of discipline and the authority of management. Rewards and punishments should be fair, and rewards should be justified and punishments justified.

2. Improve the business level of merchandise and the business structure of mainstream brands. As a business manager of a shopping mall, he must use his good psychological quality, keen observation ability, good service attitude and persuasive ability to do a good job in the ideological work of merchants with courtesy and emotion.

3. Strengthen the management of commodity prices and sources of goods. Put an end to the occurrence of heavy goods, shoddy goods and the provision of three-no products. Strive to strengthen detailed management of returns and exchanges.

4. Strengthen the supervision and management mechanism. Record and report situations in the store in a timely manner, make timely resolutions, and help merchants improve their work.

5. Strengthen emotional marketing, through publicity and education to merchants, and the management of standardized display and honest service to attract customers and promote sales. Resolutely practice what you preach, and promptly explain or apologize for any mistakes at work.

With the care and love of all leaders, the support and cooperation of all colleagues, and the full cooperation of all women's clothing employees, I have performed my job responsibilities well and successfully completed the work by relying on strong teams at all levels. Various tasks assigned by leaders. I will definitely continue to improve my own qualities in my future work and try my best to adapt to the needs of various positions. Make the fifth business year better and more solid. Shopping Mall Supervisor Work Summary 4

I remember when I was in school, I once wrote in my diary: "The harder the place, the more it can train people's will and make people feel fulfilled." This is what it said That's right, but after I came to work in Quanfuyuan, I never expected how hard the work would be and how monotonous life would be.

Basically, I maintain the same posture for more than ten hours every day, facing countless customers, and the hard work is self-evident. After every day's work, I fall on the bed and don't want to move. I feel really tired. Faced with all this, I have also wavered. Am I going to spend my youth busy in this crowded supermarket? Shouldn’t I have as much free time in my life as other girls? Every time after a day's work, all the bones in my body feel like they are falling apart, and I lie in bed without even wanting to eat. At this time, the kind and simple elder sisters buy food and groceries for me, and tease me with a smile to get me up to eat. Seeing their tired bodies and friendly faces, I was very moved. Yes, although the work in the shopping mall is monotonous, our lives are colorful; although most of the customers in front of us do not know each other, the sincere emotions between people are real.

So I cheered up again, insisted on the purpose that customers are God, worked hard every day, took pride in being tired, and took joy in suffering. All of this sublimated my thinking. From then on, I realized that work The monotony and hardship of life are no longer a burden, but a necessity of our lives. In the ordinary position of a salesperson, ordinary you, me and him can also create a wonderful sky. This is how people should be, no matter how ordinary the work is, how heavy the burden is on the shoulders, or how heavy the steps are, they must go on step by step, until forever. A person's life cannot always be a smooth road, and there are difficulties and setbacks that accompany us. The flow of water forms beautiful waves because of obstruction, and life becomes more magnificent and colorful because of frustration. This is what we should do when we encounter difficulties. Get up again after falling and use failure to record the distance we have traveled. This is the real hero.

Later, I gradually realized that my position is not only a place where I fulfill my responsibilities, but also a stage where I dedicate my love to customers. So I cheer myself up every day: No matter how wronged I am, I will never let my customers feel wronged; no matter what face they use to treat me, I will always have a smiling face towards them. Life is like a mirror. When you smile at it, it will smile at you. When I see the smiles of customers on me, when my work performance is recognized by my leaders,

< p> I feel a joy and pride that I have never experienced before: I am dedicating love to society in this way. Love is our common language!

Facing new opportunities and challenges, I must set a higher goal - "to be the best salesperson in the industry"! The best salesperson is a business elite with noble moral character, great sincerity, love and sense of responsibility, excellent professional quality and leading professional skills! This requires us to insist that commitment is gold, to persist in hard work and enterprising, and to persist in learning and innovation. We know that one flower blooming alone is not spring, but a hundred flowers blooming together fills the garden. We are all excellent salesmen of Quanfuyuan. Let us continue to enhance our competitiveness with more advanced marketing concepts, more professional marketing skills, and better services. Only in this way can Quanfuyuan be stable, healthy and stable in the market with strong players. Continuous development and growth, creating wealth and value for society and employees. Shopping Mall Supervisor Work Summary Chapter 5

When we first came to xx, several of our reserve cadres started to carry out market survey work, and soon had a good grasp of the basic business situation of xx city, and then followed Xinxiang The investment recruitment team arrived and started the investment recruitment work with all their strength.

During this period, Mr. Li and I went on a business trip to Luoyang for a period of time. Ten groups of merchants came to inspect the project, and finally finalized Taihe women's clothing and Yuanyuan clothing (the containers were already loaded), and then went to Zhengzhou for a business trip. It is a common thing every now and then, including visiting Zhengzhou Yinji, Jincheng, Tianlong, Shoe City and other shopping malls to attract investment. The brands that I personally visited and negotiated individually and were assisted by the industry manager to finalize are: Baowei women's clothing, Tamange women's clothing (the contract is in progress), Conch men's clothing, Baoni men's clothing, Zhengda sports clothing, and Tan Carpenter at the entrance of the supermarket. It was also the merchant I contacted at the beginning. As a novice in business investment, although I can’t say that I have achieved such outstanding results, I did do it with my heart. I hope my leaders will learn from it!

Reporting work results is not because I want to brag about myself, but because I want my leaders to understand that I, Liu Ke, am a person who works hard and is a proactive person. As for my shortcomings and mistakes, they do not represent me. Essence and all.

After all, I have been working in xx for more than five months. I also have my own opinions about our market. I took the opportunity to boldly put it forward and hope that the leadership will review it.

As far as department stores are concerned, the business structure of xx Department Store is dominated by Xuanhua Street, and the mall is at a disadvantage. If our mall wants to break the pattern, it is bound to compete with the brand stores on Xuanhua Street. Although xx has outstanding consumption power , but the population base is relatively small, so how to attract effective customer flow to our mall is the top priority for later operations. According to our market research, many of the bosses who specialize in brand sales in XX City rely on their old customers and relationships with them for many years to maintain their strength in group buying.

This segment accounts for a large part of high-end consumption in xx city. In the future, whether our mall can implement group buying and whether it can implement marketing planning effectively will directly affect the quality of subsequent operating results. Nowadays, the group buying department of the mall is weak and has not yet found a good breakthrough. The marketing planning department also needs to be further strengthened to make the mall xx people's hearts. It is not only a matter of time, but also depends on the strengthening of the mall's management and organizational capabilities and the integration of resources. capabilities are enhanced.

For example, is it possible to consider establishing a win-win relationship with local mid-to-high-end consumer venues, such as high-end dining venues, cafes, hotels, beauty salons, etc., to find places where xx mid-to-high-end people gather, give each other coupons, and recommend customers to each other? , seeking a suitable cooperation mechanism to attract high-quality customer flow and at the same time promote the image and popularity of the mall. On the other hand, it also enhances the commercial competition pattern of xx.

What business actually deals with is people’s hearts, what we do internally is management, and what we do is service.

At present, department stores have difficulty entering the store. Regarding this point, I personally suggest that shopping malls must forcefully require suppliers to enter the store within a time limit, otherwise they will change brands, show the mall’s determination and attitude, and strengthen advertising. , let suppliers understand that we must open for business and we are full of confidence. On the other hand, merchants who enter the store for renovation as scheduled should be supported in later operations, and merchants who drag their feet and do not enter the store on time should be punished. The specific support content and conditions and punitive measures should be listed for all suppliers. .

The shopping mall must be strong so as not to be led by the merchants!

We provide a platform for everyone to cooperate based on interests. Why not cooperate?

As long as we do our best, we will resolutely punish uncooperative merchants and never tolerate them. There is no rule without rules. Based on long-term considerations, the mall must be strong!

We can open later, we can give preferential treatment to active merchants, we can offer discounts on discount points, and we can not worry about profits during the shopping mall cultivation period, but we cannot be led by the merchants, and we cannot lower ourselves. When it comes to positioning, you can’t compromise and you can’t lose your sense of direction!

I once chatted with a local boss and learned that it was difficult to attract investment in Xinyao Shopping Mall. The opening date was pushed back again and again, and it was barely opened until June of the following year. Only 60% of the merchants entered the mall. However, After the opening, many merchants moved in one after another. However, due to poor management and operation in the later period, they were replaced by Wenzhou New Fashion. Paper Network

This reflects a question: Are you afraid of the difficulty of attracting investment, and are you afraid of the difficulty of opening a business? What you are most afraid of is that the management after the opening is not able to keep up.

We still lack a lot in shopping mall management. My suggestion is to listen more to the thoughts and opinions of grassroots employees. Their opinions are the most valuable.

If necessary, a supervision department can be established to investigate and study the current management problems of the mall and come up with practical solutions. In addition, it can also supervise the work performance of each employee. Thought dynamics.

For employee management, I think it is necessary to do some ideological education and indoctrination, establish the corporate culture of the mall, and instill it into the minds and hearts of every employee. This takes time.

Employee management, merchant management, and product management are all in place. If the customer flow is still low, it is necessary to conduct in-depth research on the shopping habits and preferences of xx consumers, the weaving of the local relationship network, and the competitors' Strategy, etc.

A good retail mall is a place that can lead consumption, a benchmark that embodies the tertiary industry, and a pioneer that subverts the old business structure!

For xxx, hardware construction is not a problem, but what about soft things? Can it be so soft that it penetrates into the mind and heart of every employee and every consumer? Worth thinking! Shopping Mall Supervisor Work Summary Chapter 6

1. Basic requirements:

1. Be dedicated, love your job, and be loyal to your duties; have good conduct and be honest and honest; adhere to principles and lead by example;

< p>　2. Be familiar with work-related national laws and regulations and company rules and regulations;

3. Be proficient in various work processes, operating points and precautions of the department, and have the management awareness of improvement and innovation;

4. Responsible for participating in the formulation of stage work goals for the operating department and leading employees to achieve them;

2. Store management:

1. Responsible for the management of the stores under its jurisdiction Standardized management and control of hardware such as environmental sanitation, counter layout, product display, and facility maintenance;

2. Responsible for the standardized management and control of software such as personnel attendance, appearance, shopping guides, and reception services for employees; < /p>

3. Responsible for handling general emergencies in the store, such as customer disputes, merchant disputes, etc.;

4. Supervise and control the operating conditions of the store to prevent bargaining, order taking, The occurrence of undesirable business conditions such as items leaving the gate without permission;

5. Supervise the sales status of each counter in the store, actively analyze the operating conditions and related factors, and promptly and comprehensively respond to and request instructions from superior supervisors; < /p>

3. Merchant relations:

1. Responsible for comprehensive and accurate communication with counter merchants on a regular basis, and actively grasp the operating dynamics of the counter;

2. In line with Based on the principles of integrity and win-win, maintain mutually beneficial business relationships with counter merchants;

3. Hold regular symposiums with counter merchants to promptly solve problems raised by merchants or report to superiors;

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4. Customer relations:

1. Ensure that employees under their jurisdiction provide customers with honest, cordial and humane services, and continuously improve while maintaining service standards;

2. Ensure that employees under their jurisdiction maintain close communication with customers and understand customer needs and suggestions in a timely and comprehensive manner;

3. Actively and securely handle various disputes and disputes raised by customers;

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4. Properly handle all types of returns, exchanges and complaints;

5. Subordinate management:

1. Implement the spirit and instructions of superiors, Ensure that subordinate employees comply with the implementation;

2. Responsible for hosting regular internal meetings and promptly solving work problems;

3. Conduct regular professional knowledge training for subordinates to ensure their Business skills and work quality meet job requirements;

4. Examine the actual work ability of subordinates and make correct assessments, and timely feedback information to the supervisor;

5. Responsible for coordination and arrange work matters such as shift scheduling, compensatory leave, overtime, and leave replacement for subordinate employees;

6. Actively understand the ideological trends of subordinate employees, conduct necessary communication, and promptly resolve or report internal issues among employees to superior leaders Disputes;

6. Relationship with superiors:

1. Complete various tasks assigned by superiors;

2. Discuss issues at work with superiors Maintain timely, comprehensive and frequent communication to ensure smooth communication channels between the deployment and the company's senior management;

3. Regularly submit business reports and work reports, and provide business content such as sales analysis, market surveys and improvement measures. Conduct summary and self-examination;

7. Relationship between peers

1. Actively coordinate and communicate with managers at the same level to ensure the quality and efficiency of collaborative work;

2. Under the arrangement of the supervisor, complete the collaborative tasks required by the departments at the same level.

For example: assist the loss prevention department in daily clearing work, etc.;

8. Others

1. Responsible for the management of rules, regulations, notices, etc. within the jurisdiction Signing, circulating and keeping documents;

2. Complete other tasks assigned by company leaders.

Daily work: management of floor affairs and sales staff.

Job Responsibilities

1. Organize floor work meetings and daily morning and evening meetings, convey the spirit of superiors’ instructions, reflect the situation of employees and counter groups, and serve as a link between the past and the next;

2. Seriously assist the operations manager in his work, implement the daily work content, and correct any violations in a timely manner;

3. Understand the ideological status of department personnel, eliminate bad tendencies, report them immediately, and study and solve them;

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4. Strictly implement department employees' compliance with work procedures, work points and rules and regulations, and cultivate employees' high sense of responsibility and work enthusiasm.

5. Be familiar with the working conditions of employees in the department, analyze common problems and propose basic methods to solve them;

6. Inspect various positions from time to time, guide and supervise employees' work Completed;

7. Promote team spirit, promote corporate culture, keep the company's purpose in mind, and enhance employee cohesion and centripetal force;

8. Organize market surveys to reflect store problems and customers

9. Responsible for arranging and adjusting employee shifts, prioritizing combinations, and correctly using command and management rights;

10. Work hard to learn relevant knowledge and understand complex tasks The essentials are able to consider every detail and adopt different leadership and supervision methods for employees;

11. Organize and participate in planning promotional activities that are beneficial to the company's development;

12 , chair department meetings, analyze work status, propose work requirements and solutions, and clarify work goals;

13. Solve problems in a structured manner, pay attention to personal cultivation, and establish a good image for employees;

14. Undertake the sales tasks of the region;

15. Complete other tasks assigned by superiors; ;