What are the duties of the cleaning staff in Internet cafes?

Smile service, honorific service, so that guests have a voice when they arrive, have an answer when they ask, and have a voice when they leave. Welcome guests first and then see them off.

1, always know the guest access probability, room machine configuration and game software installation. Check the number of people in the bar every 1 hour.

2, do a good job in the image propaganda of Internet cafes, and be good at introducing the characteristics of Internet cafes to guests. Such as machine configuration, serial number, Internet cafe computer system, precautions.

3, do a good job of succession. Check whether the facilities and articles are normal and tidy, carry out the work that was not completed or failed to be completed in time in the previous shift, verify the statement and sign it by both parties.

4. Adhere to standing service, smiling service and honorific service at work. Take a proper rest according to the actual situation, but each rotation rest shall not exceed 15 minutes.

5, see the guests come in, take the initiative to greet the guests warmly, ask about the intention of using the computer, and properly arrange the guests who need to use the computer.

6. Assist the cashier to register online and apply for a membership card, and guide the order when the guests check out. When there are many people, they will calm the guests' emotions and avoid running orders and impatience.

7. Put the pen and paper in your pocket at any time, and assist the front desk to register the guest's ID card, as well as the guest's requirements and suggestions.

8. Customers should register, issue cards and settle accounts with the cashier as soon as possible when boarding and disembarking the plane.

9. Always keep the monitor, mouse, earphone, keyboard, tables and chairs neat. Clean the ashtray immediately after the customer checks out at any time; Desk, earphone, keyboard, mouse and monitor should be wiped clean and put back in place; Shut down the computer according to the procedure. Check whether the tables and chairs of the machine are damaged and whether the screws are loose. Remind customers not to lose property and make relevant records in time.

10, on the premise of not affecting other work, clean up the sundries on the guest table every 15 minutes. When cleaning up, you should first say, "Excuse me, is * * * still useful? Do you need any other drinks and food? "

When guests have signs or are looking for signs, they should take the initiative to go over and ask for help. When boarding the plane, you should ask the guests in time whether they need the service of drinks, foreign purchases and other commodities, and meet the requirements of the guests.

1 1, know the needs of the guests in advance, avoid listening to the guests chatting, and chat with the guests appropriately without affecting the service.

12, establish a good relationship with the guests, be familiar with the habits and preferences of old customers, constantly listen to the opinions of the guests on the work of Internet cafes, and summarize and report in time.

13. Try to avoid talking to guests and standing behind them for a long time after they get on the computer normally.

14. When the Internet cafe is full, please explain patiently and coordinate with the guests. For example, find a temporary waiting place for guests and pour water.

15, obey the arrangement of network management, cooperate with network management for dust removal, etc.

16. In case of unsolvable problems and machine failures, contact the network manager or foreman immediately, and record the causes of the problems, the time of the problems and the time of solving the problems in detail, and track the problems that cannot be solved in a short time.

17, inspect the computer guests' surfing on the Internet every 20-30 minutes, immediately stop watching XX website and report the record, and observe whether the guests use the machine correctly and whether the machine runs normally. If there are serious violations in this hall that are not immediately discovered, the responsibility of the waiter and foreman on duty will be strictly investigated.

18, keep clean and sanitary at all times (including floors and toilets)

19, the foreman is responsible for registering the abnormal situation of the class and handing over the work.

20. The foreman is responsible for the purchase and sales of drinks.

2 1, the foreman is responsible for waste disposal, and the income is used as the bonus at the end of the year.

Job responsibilities of cleaning staff

Pay attention to the environmental sanitation of Internet cafes at any time and flush toilets at any time. Customers' used ashtrays and trash cans should be cleaned at any time.

1. During business hours, at least ensure that when the guest disembarks, the display screen of the keyboard and mouse monitor will be cleaned, and no black marks are allowed on the surface;

2. Sweep the floor every half hour; Drag the floor every 4 hours;

3. Clean the water dispenser once a month;

4. Tables and chairs, walls, network boxes, window sills, cabinets, air conditioners, computer desk siding, monitors, hosts, outdoor step windows, doors, window sills, exhaust fans, etc. Leisure areas should be cleaned every 8 hours;

5. Check and clean the three-package area in front of the outdoor door every 4 hours to ensure that there is no peel, paper scraps and dirt;

6. Don't store uncommon sundries and put them in order;

7. The mouse pad was collected and scrubbed once a month on June 5438+05;

8. Wash the toilet with hydrochloric acid once a week.