Discourse of property industry

Article 1: Comments on the property industry

Discourse of property industry

Leaders, distinguished guests,

Hello everyone! First of all, I warmly congratulate the establishment of Anshan Property Industry Association. As a full member of the Association, on behalf of all members, I firmly support and support the leaders of the Association, do my best to complete all tasks assigned by the Association, make suggestions for the healthy development of the Association and make positive contributions.

In my opinion, trade associations are the product of market economy, the reform of national economic management system and the transformation of government functions. Therefore, trade associations must follow the principles of marketization and standardized development. Adhere to the private characteristics of the association while consciously accepting guidance and obtaining the support of the competent government departments. We should not expect the government to support us financially, but learn to survive in the market. We should not use the opportunity of the transfer of government functions to strengthen the strength of the association, but should strive for its status by self-reliance; Instead of applying administrative management to deal with the internal affairs of the association, we should establish the association with sincerity, trust and democratic decision-making, win the trust of members, and truly make the association a "home" for members.

Trade associations are voluntary social organizations, and their basic functions are "self-discipline, development, coordination, mutual assistance, service, communication, mediation and checks and balances". The management of trade associations should not rely on administrative orders, be "bureaucratic", "bureaucratic" and "bureaucratic", but be good at professionalism and win by service. Use self-discipline management, reputation management, moral defense, market cost and interest mechanism to achieve internal coordination and unity, and achieve mutual benefit and win-win among members in humanized management.

Development is the last word and innovation is the driving force. The work of the association should also dare to innovate boldly, take the road that no one has taken before, resolutely break through all ideas and concepts that hinder development, resolutely change all practices and regulations that hinder development, and resolutely innovate all institutional drawbacks that affect development, and strive for change with new ones to strengthen the association.

Representing and serving members is always the primary task of the association. Service work should not stop at solving specific difficulties for members, but should pay more attention to safeguarding the overall interests of the industry, safeguarding the long-term interests of members, solving universal problems that have a bearing on the overall situation, serving the whole industry, achieving the effect of solving one problem and benefiting one, truly giving full play to the planning of industry associations to lead the healthy development of the industry, and being a leader in resisting market risks in the upcoming international competition.

Finally, I believe that under the leadership of Anshan Real Estate Bureau, under the leadership of President, Vice President and Secretary General, the future development of Anshan real estate industry will surely usher in spring. thank you

Part II: Speech at the annual meeting of property management companies.

Annual meeting speech

Dear leaders and colleagues,

Good afternoon everyone!

Starting from unity, Vientiane will be renewed. I am very glad to be here today to attend the year-end summary meeting of the property management company. 20xx is an extraordinary year for property management companies. We have experienced the establishment of the sales department, the early intervention of the property, the delivery of the house by Mingxin Qingting, and the renovation and occupancy. At the same time, with the establishment of the new leadership team and the joint efforts of all staff, the management level and service level of the company have been further improved, and an excellent management team and operator team have been created.

The year 20xx has ended, and the year 20xx has just begun. We still have a long way to go. * * There are several major issues that all employees need to participate in this year, including upgrading the company's qualifications, establishing rules and regulations, improving quality, handing over houses, etc ... This year, our management area will increase from 60,000 square meters to 350,000 square meters, and the expansion of the scale requires us to make a strategic analysis of the target, consolidate the market and create a brand. Brand is based on quality and takes image as a weapon. Therefore, in the coming year, we will strive to achieve zero defects, that is, zero defects in service, zero defects in operation, zero hidden dangers in equipment and zero defects in violation of regulations. In order to achieve this goal, we will formulate specific implementation steps, first of all, we must establish and improve rules and regulations and improve operational norms; The second is to strengthen training, instill ideas, impart knowledge and train skills to employees; Third, to carry out quality supervision and inspection, the project leader is the first responsible person, and the inspection results should be analyzed, rectified and improved in time; Fourth, there should be a corresponding performance appraisal system. We will consider improving the salary and welfare of some outstanding employees, but there will also be a corresponding assessment mechanism to impose economic penalties on unqualified employees. It is the same whether they do it well or badly.

In the new year, we encourage employees to know more about property, improve their professional skills and management ability, develop better on this broad platform and realize their life value. We can even provide learners for employees, reimburse part of the learning expenses and establish a learning team, which is consistent with the corporate culture of * * Real Estate; At the same time, we will continue to care about the life and welfare of employees, strive to create a comfortable working environment for employees, establish a barrier-free communication mechanism, reduce the friction of communication with employees, improve the enthusiasm of employees and reduce the turnover rate.

* * The property is in a period of rapid development, and everyone needs to unite. We are a big family, we are proud of each other, and everyone's position may be extremely ordinary, but it is these ordinary things that can only create a truly powerful property after years of persistence and struggle!

I came on June 20xx 10, 65438, and I miss your achievements last year. 20xx will be a year in which opportunities and challenges coexist, and glory and dreams coexist. Under the overall leadership of * *, I will go all out to make persistent efforts with all my colleagues in * * Property to make progress and grow together.

Finally, I wish you all a happy New Year and a happy family. Thank you!

Article 3: Comments of Property Management Company

Write lily hymns with your heart

Dear leaders, distinguished guests, colleagues and friends,

Hello everyone! My name is XXX, and I am the administrator of the property service center of Guorun Cuihu Community.

It is a great honor to speak here today as an employee of Lily Bank. What I want to say at this moment is: As an ordinary employee of Lily Bank, I am happy. On the fertile soil of Lily Bank, we work side by side, sweat, have a vast world and a platform to display our talents, and get more care and support than other jobs, which greatly enriches our lives and careers. We are well aware that all this stems from the development of Lily Bank, the enhancement of Lily Bank's strength and the "people-oriented" governance strategy of company leaders. Today, I represent not myself, but all the employees of Lily Bank who have worked silently in property services and dedicated their youth and sweat to the development of Lily Bank. Thank you!

The topic of my speech is-writing lily hymns with your heart.

Today, I stand on this special stage with anxiety. First of all, thank the company leaders for providing us with a rare opportunity to study, exercise and participate. Here, I sincerely wish our tomorrow will be better and the company's tomorrow will be more brilliant.

Some people say: whether you choose this position or choose you, it shows that you have a pursuit, that you have a responsibility and that we need it.

Cherish it, because greatness comes from the ordinary. Martin Luther King once said, "Even if you are destined to sweep the streets, you should devote yourself to your work, just like Michelangelo's paintings, Beethoven's compositions and Shakespeare's plays. Everyone will stop to praise your achievements and call you an outstanding cleaner. "

Since I stepped into the door of Lily Property Company, I have secretly made up my mind to write a new chapter in such a job. I remember that it was the morning of 10,1,18, and I walked into the office building of the property management company with excitement. Manager Cong warmly received me and arranged Natalie to lead me to get familiar with my work. Under her careful guidance and with the enthusiastic help of all my colleagues, I quickly entered the role and started my work calmly. It is all the employees here that make me feel the warmth of the company's big family. It is they who let me know about the supportive working friendship between colleagues. They made me feel the friendship and affection outside of work. In a blink of an eye, I have been in the company for 7 months. In these more than 200 days and nights, my dear comrades and I cooperated with each other at work and took care of each other in life. Experienced the tests of VIP reception, house inspection, house collection, supervision and decoration, and owner service. Because our work has not only deepened our understanding, but also promoted the overall progress of our work. I remember Wei Wei once wrote an article "Who is the cutest person". In my work and life, my dear colleague is the most lovely person. It is your careful guidance that makes me make rapid progress. It is your concern that keeps me grateful. Because of work, we have established a profound friendship, and because of work, we have become caring relatives.

But in practical work, it has never been smooth sailing. He needs all of us.

When we came to Lily Property Company from all directions, it was doomed that we were an inseparable whole. As an ordinary housekeeper, I know the importance of his work. He needs us to take it seriously, attach great importance to it, unite and cooperate, and make selfless contributions. We should base ourselves on our own work and strengthen communication, exchange and study.

In the reception department, we carefully received every customer and set up a good image for Guorun with our warm smile and sincere service. I am always tired and wronged in the face of complicated reception work every day, but as long as I think about my work, the spirit and motivation of 120 will rise from the bottom of my heart. Later, due to work needs, I came to the property management department. Contact more hosts and deal with more daily chores. I always tell myself that I want to work hard, and I want to use my enthusiasm and hard work to bloom beautiful flowers in the fields of the property management department. My coordination and communication skills have been enhanced, my business knowledge has increased, and my working ability has improved.

I remember one hot afternoon, an owner came to the property management company to make a scene because of the installation of a protective net, demanding to agree to his unreasonable conditions. Facing the incomprehensible query, the angry owner and his abuse, we were all very sad and tears swirled in our eyes. But at that moment, I understood that quarreling is useless, the cold war is useless, communication is the most important, and mutual understanding is the most important. We had a sincere conversation with the owner and told him the truth, from beauty to safety, from system to patience. After more than two hours of persuasion and explanation, the owner was finally moved by our sincerity and gave up the idea of installing irregular protective nets. At that moment, compared with the previous grievances and sadness, a sense of accomplishment came to mind. I'm thinking, this is us.

The strength of the team is the collective wisdom, the achievement of hard work and tears, and the belief of treating every owner patiently and sincerely.

I still remember it was Christmas Eve in 20xx. After a day's delivery, we walked out of the office tired. It's very late, and the wind in early winter blows on our faces, which is very cold. We occasionally hear firecrackers in our ears. This is another Christmas Eve. While we were discussing our respective activities in the evening, Director Hu left in a hurry after receiving a call from the duty room. We looked puzzled at the back of returning to the company. What's wrong? Drop everything and we run to the office.

It turned out that an owner who had just completed the delivery came to the door because he questioned that the company had too little security configuration during the delivery process. What is even more puzzling is that he actually questioned the company's entry service without the consent of the owner. When we walked into the office with Director Hu, we saw an old man who was loudly questioning XXX on duty and stood in front of his master without saying a word.

In the face of such an emotional old man, Director Hu first stabilized his mood and showed his identity. He patiently and meticulously explained that before the establishment of the owners' committee, developers could designate or choose property companies to provide services through bidding. After the establishment of the owners' committee, the old man was still dissatisfied with our security work. Director Hu said that during the delivery period, because the owner did not move in, the pressure of security work was relatively small, so only some people were arranged to be on duty. However, since the owner requested it, the improvement work will be our goal, and the company will immediately study how to strengthen the security duty in the community.

It's late at night, and it's warm to watch the old man leave after getting a satisfactory answer.

A warm and vivid lesson, let us really understand the true meaning of property service, that is, "all take owner's satisfaction as the service standard, all take owner's satisfaction as the work goal and all take owner's satisfaction as the action criterion." Only by thinking of the owner wholeheartedly can we carry out our work better. Only by serving the owner wholeheartedly can our work be recognized by the owner. Only by planning for the owner wholeheartedly is the purpose of our lily tour.

The new era needs innovation and new life maps and plans. The hardships of growth and the twists and turns of the process may all become stumbling blocks to the goal of progress. In this case, team spirit and corporate culture have become powerful weapons and strong backing for our vigorous development. Only with the help of the broad wings of Lily Line can we achieve our personal future goals, and only by making continuous efforts to achieve our goals can we promote the vigorous development of Lily Line.

"Sincerely serve the owners, carefully work for Cuihu, make unremitting efforts for the company, constantly make progress for ourselves and forge ahead for our dreams." Will be our motto, will be our driving force, yesterday's trip to Lily is a milestone, I believe that with our efforts, the trip to Lily will be more brilliant tomorrow, and we have reason to believe that we will set up one monument after another in our hands. You see, today's Guorun Cuihu has a beautiful environment and flowers everywhere, and everyone's life is quiet and peaceful. This is a true portrayal of building a top-class life, interpreting a livable home and sketching a pure land of the soul. It is the beautiful flowers and charming lilies watered by our sweat and tears. Tomorrow, Ran Ran will be the star of the real estate industry in Xianyang ancient city. This star is our company, our home and our lily tour.

Finally, I want to say: on the journey of realizing enterprise value and building first-class property, on the road of showing life value and realizing personal dreams, we should unite and cooperate and forge ahead.

Article 4: Speech by the manager of the property company

Understand the situation clearly, seize the opportunity, and strive to create a new situation in the development of property management

—— General Manager Deng of Vancouver Garden Phase VI Project Department of Tianfu Oasis Property.

Brothers and sisters:

Hello, everyone.

In the past two months, with the concerted efforts and close cooperation of Qi Xin, the property management of Vancouver Garden has made a good start and gradually embarked on the track of standardization and normalization. The hardest part is actually in the beginning We have already taken the first step, and our future work will certainly take advantage of the situation and climb the peak bravely.

Brothers and sisters, property management is a rising industry in China. It is only twenty years since 198 1 the first property management enterprise in Shenzhen was born. However, with the needs of social development and management, with the support and guidance of national policies and systems, property management has blossomed everywhere, flourished and the management level has been improved day by day. It is one of the important industries that attract the attention of society, government, residents and the masses, and has become an important carrier for stabilizing and building a harmonious society.

As property management practitioners, we should establish two important ideas. One is the sense of professional honor, and we should be proud of our profession. At present, property management companies have become the most basic management and service team in society, and the stability and development of society cannot be separated from us; Second, the sense of professional responsibility. Everyone should be aware of their responsibilities. Our work and service are directly related to the happy life index of community residents. In other words, our working ability and working attitude directly affect the life order and property safety of the whole community, and we have a long way to go. Therefore, in view of the future work, I would like to make some suggestions to all the staff here.

Requirements and expectations.

First, standardize performance and create benefits through service.

We should take the Property Management Regulations promulgated and implemented in the State Council in 20xx as the standard and take the important spirit of the 18th National Congress of the Communist Party of China as the guide, clearly understand the situation, seize the opportunity, and strive to create a new situation in the development of property management norms, so as to win achievements for the team and interests for the individual.

1. Pay attention to security services, which is the first window of property management. Your smile and actions represent the overall image of the company. Hold the car door for the elderly, hold an umbrella when it rains, open the door for people entering the community with both hands, and add handles to the load-bearing owners. ); Adhere to the actual arrival system and commuting system, strengthen the self-inspection of residential equipment, improve the operation quality of hardware facilities, and reduce the repair rate of equipment (throttling in disguise and increasing flow);

2. Do a good job in cleaning service, so as to be on time and regularly, and improve the service level and satisfaction rate;

3. Do a good job in logistics services such as renting and selling, printing, postal services, transportation and other convenient services, and strive to do more practical things and do good things for the residents of the community;

4. Pay close attention to the system of linking salary assessment with work performance, conduct regular spot checks and assessments, be fair and objective, with clear rewards and punishments, and improve team service awareness and service level.

Second, professionalism is better than competition, and the image is vertical.

This is an era of rapid development. It is also a highly competitive and unpredictable society. In Chengdu, property management companies abound. If they don't do well, they will be eliminated. Without brand, there is no benefit. The owner is God, and God (owner) controls it.

With our interests and welfare, only by winning the trust of the masses with professional service ability and level can we realize the value of property management. Only when the property management level reaches the star level can our team be recognized by the public and make its own brand. Only by working in a brand company will everyone's salary be rich and secure (project: Vanke is called a project, and Qiaotou is also a project, which is definitely different. Industry standards and enterprise standards will be lower than or equal to industry standards.

At present, many employees' knowledge and understanding of property management are biased, which is manifested in perfunctory work and lax attitude. In the past two years, the media frequently exposed the problems existing in property management, such as excessive fees, inadequate management services, infringement of owners' rights and interests, and even security guards hitting people. There will be a strict management system in the operation of the company, and employees must strictly abide by it and strive to achieve three musts and three prohibitions.

Three musts:

1. Be sure to keep all public areas clean, collect garbage regularly and transport all garbage out of the area. Ensure that garbage collection facilities are in good working condition.

2. Be sure to remove any buildings and accessories that do not meet the requirements of the Convention, and collect damages and expenses caused by the removal from the relevant owners.

3. Be sure to maintain and maintain the green area in strict accordance with the requirements of relevant government departments to keep it in good condition.

Three no:

1. Company staff are not allowed to engage in projects unrelated to their work during their work, such as gathering people to gamble, making troubles, etc. Once you find the hell to pay the price;

2. It is forbidden to engage in activities that endanger the owner at any time and in any way. Once found, strict punishment will be imposed according to the company system and relevant state regulations;

3. No employee may damage the overall image and interests of the company in any form. If losses and serious consequences are caused, double indemnity will be regulated according to the law.

Third, the incentive mechanism:

We will reward outstanding employees quarterly, give material rewards to employees who perform well after fair assessment, and raise the salary of outstanding employees in the current year;

Brothers and sisters, we should realize that property management should adhere to the advanced concept of people-oriented and science. Our clients are not only several houses, but also people with flesh and blood. It is our bounden duty to provide them with the best service. Property management companies should carry out two surveys on owners' satisfaction in residential areas every year, evaluate service stars, and strive for owners' satisfaction with residential property management to reach over 90%.

Brothers and sisters, your's work is related to the company's development prospect, which affects everyone's income and living standard. We are an inseparable whole. Let's unite as one, and * * * Qi Xin will work together to get the greatest benefit * * * to win.

Work for one hour and be on duty for 60 seconds.

Thank you all