Annual work summary of front desk reception

It is a written material that reviews, analyzes and objectively evaluates the work, research or thoughts of a certain period in the past. It can guide our next stage of study and work life, so let's take the time to write a summary. But what are the requirements for summary? The following is a summary of the annual reception work I collected for you, for reference only. Let's have a look.

Annual work summary of front desk reception 1 1. Basic contents of front desk work.

The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. I started working as a receptionist in 20xx, knowing that the receptionist is the first person to show the company's image. In the work, in strict accordance with the requirements of the company, treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, the experience and lessons of the front desk work.

Before coming to our franchise store, although I had some experience in reception at the front desk and made some achievements, I still had some shortcomings. For example, in terms of comprehensive quality, the degree of ideological emancipation is not enough, learning and service are not enough, and there is still a certain gap compared with experienced colleagues. Responsibility and professionalism need to be further improved, and service concept needs to be further deepened. In my future work, I will conscientiously sum up my experience, overcome my shortcomings and strive to do better.

Third, the next work plan of the front desk.

Based on my love for the reception work at the front desk, I will be strict with myself, improve myself, embody myself and realize my value in the new year. I will study business knowledge harder. Constantly improve their professional theoretical level and working time ability, abide by the company's relevant work system, and treat their work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. Communicate with colleagues more, solve problems in work and do your job well. Facing the new year, I will do my job well with a more positive working attitude and a more enthusiastic working style.

I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company! Work is like a revolution. Only when the goal has faith can we have enough motivation to struggle. 20xx is a year of adjustment and transformation. In this year, I stepped into this sacred, complex and colorful society. In my future work, I will work hard towards this goal, one small step a year and one big step every three years.

20xx, the new year is a challenging year. With the deepening of my work, I am confident to show my higher level and achieve higher goals. In order to achieve the company's goals, I am ready to meet the challenges, and I am confident to do better! Finally, I wish you all good health, good luck and high work in the new year. I wish the company's performance is booming and bullish. Thank you.

2 20xx Annual Work Summary of Front Desk Reception Under the correct leadership of the central leadership, with the strong support and cooperation of various departments and the joint efforts of departmental employees, the front desk of the hotel focused on sales management, focused on internal management, reduced costs, strengthened business training, and cared about employees' lives, which achieved the annual business objectives and achieved remarkable results. The main work at the end of the year is summarized as follows:

I. Operating conditions

The planned task of the whole year is xx million yuan, and the actual completion is xx million yuan, which exceeds xx million yuan (including the income of a single shop is xx million yuan and the average house price is xx yuan/room), accounting for xx% of the room income, accounting for xx% of the planned completion, and the income has increased by xx million yuan compared with the same period.

Second, the main work

1. Strengthen business training and improve the quality of employees.

In the past year, we mainly focused on service skills, carried out training in strict accordance with the training plan, assessed employees in stages, and strengthened on-the-job practical training to make employees apply what they have learned. Strengthen business training, take each batch of reception tasks seriously, and formulate detailed training plans and reception plans according to different stages and teams. All the staff in the front office know that only by constantly enriching themselves can all the reception tasks be completed in a down-to-earth manner. In the case of limited personnel, we require managers to personally guide the work, find problems, feed back information, negotiate and adjust in time, and achieve service standards.

2. Strengthen the construction of staff and do a good job in service guarantee.

In the past year, we have always given priority to reservation and reception services. Through reasonable arrangement of rooms, improvement of occupancy rate and warm and satisfactory service, every guest in the hotel will be retained. Through the collective efforts of the front office staff, we successfully received xx large, medium and small meetings, such as xx meeting, xx meeting and xx meeting. When receiving these large-scale meetings, due to the large number of participants, the check-out time is not uniform, which puts forward higher requirements for our reception work. When receiving military region meetings, because of the high reception standard of xx, I dare not neglect every reception and often work overtime.

3. Effectively carry out quality service activities.

Quality service activities officially kicked off on xx, X. Our department actively organized employees to learn and understand thoroughly, and conducted a series of professional skills training for employees, which greatly improved their service awareness and skills. At the same time, a series of workflow and standards were formulated and reported, which made the front desk service better and smoother, the standards clearer, and the services more refined and standardized. Through this high-quality service activity, the situation of employees scrambling for each other has gradually formed.

4. Care about employees' life and create a relaxed and happy working atmosphere.

The front desk work is complex, involving a wide range, and the staff is under great pressure. In view of this feature, the front desk has always stressed the need to care about the lives of employees and can effectively solve difficulties for employees, whether from department managers or supervisors. On holidays, managers will take the initiative to remind them to call home to greet their parents, send them fruit when they are sick, help them when they encounter difficulties in life, and let them feel the warmth of collective mutual help and love.

In order to alleviate the pressure brought by work and enhance cohesion, departments often talk to them and encourage them to meet new jobs in a better working condition. At the same time, we ask managers to play an exemplary role in business ability and dealing with people. When encountering difficulties, we must rush to the front line together with the service personnel to motivate employees, reduce their work pressure, cultivate a good atmosphere for Qi Xin, the manager, to make employees fully trust the department, so as to maintain a stable and healthy mentality and ensure the quality of customer service.

Third, shortcomings in the work.

1, the training effect is not good

After training employees, employees have a deeper understanding of the training content. However, due to the lack of a unified supervision mechanism, training is a blank sheet of paper. Although everyone understands and understands, what is done in the actual work is not appropriate, which also affects the quality of service.

2. Service quality and service level need to be improved.

The frequent flow of front desk personnel greatly affects the quality of service. New employees have to go through a three-month probation period to fully master the work of this position. However, some employees leave their jobs as soon as they master their jobs, which leads to the loss of personnel, gfd, manners and etiquette, and insufficient supervision of daily work, resulting in three days of fishing and two days of drying the net. We should strengthen inspection in our daily work.

Four. 20xx work plan

1, pay attention to customer needs, actively and truly reflect customer needs to superior leaders, and provide basis for leaders to adjust their strategic thinking;

2, continue to strengthen training, improve the overall quality of employees, improve service quality;

3. Really care about employees, stabilize the workforce and reduce employee mobility;

4. Pay attention to the service details of employees, and start with the details to provide customers with satisfactory and thoughtful services;

5. Improve the workflow and work standards of each post, implement quality service activities, and realize quality standardization, standardization and service refinement;

Although some achievements have been made in the work of 20xx, we will not be proud, lax or negligent, and next year's work will be even more arduous. We will carry forward our achievements, devote ourselves to our work with more enthusiasm, and strive to complete various tasks throughout the year. We believe that under the correct leadership of leaders at all levels and the joint efforts of all staff, the center will be more brilliant tomorrow.

After three years' work at the front desk, I found that it is easy to be a shop assistant, but it is not easy to be a qualified shop assistant. This is really different from the machine line I used to make. Through my work, I know that a qualified salesperson is based on skilled business knowledge and skills. In order to adapt to the work as soon as possible, I not only consulted experienced sales staff, participated in the company's on-the-job training, but also took the initiative to learn and ponder online. Many things happen. In a very short time, I can start my own business. When serving customers, I feel very proud to see customers' satisfied smiles on my work.

I think the work of a shop assistant is sacred, not only a bridge and link between customers, but also a bridge between customers and us. At work, based on the service concept of "customer first, dedicated service", I warmly and sincerely receive every customer, so that customers come with joy and return with satisfaction, so that they can truly enjoy our high-quality and efficient service. With the rapid development of communication industry, the market competition is becoming more and more fierce. Some customers focus on immediate interests and frequently dismantle and withdraw their business. I see it in my eyes and I am anxious in my heart. If I lose a customer, I will lose a sum of income and a trust. In order to retain users as much as possible, I patiently explained our brand advantages and word-of-mouth advantages, and actively promoted new business. Some customers kept their original numbers and left with satisfaction under my patient and meticulous explanation. However, some customers don't listen to your explanation at all, shouting and swearing at you. I think it's okay to be wronged. As long as it doesn't harm the interests of our company, what's wrong with users venting? This kind of thing often happens in my repeated work every day, but I always keep in mind the service tenet of our company: "customer first, service with heart", and I have built a bridge between heart and heart with my sincerity and sincerity.

Today, China is marching towards the information society. Telephone has become an increasingly important communication tool for people. It can not only meet people's practical needs for language communication, but also meet people's needs for entertainment, leisure, business and study. This requires our sales staff not only to have a solid business foundation, but also to understand the needs of customers, feedback information to the company in time, and meet their higher-level needs according to their needs. To this end, I often read the information about new business, understand the new situation and grasp the new trend. When the business is not busy, I also communicate with customers, solicit their opinions and suggestions, and give feedback to the company in time to truly understand the needs of customers and provide them with what they want.

The business hall is an important external window of China's telecom industry, and the service quality directly affects the corporate image. In this year, as a shop assistant, I am full of enthusiasm, have a solid business foundation, and strive to be "quick-witted and quick-witted" to maintain quality service. Keep in mind the management system of the business hall, consciously abide by the rules and regulations formulated by the company at work, and everything is in the interests of the company and customers. The business hall is the "window" to show the image of our China telecom enterprise, which reflects the mental outlook and comprehensive quality of our "telecom people". I always pay attention to appearance, be the hand to show this window and decorate the flowers in this window.

Shop assistant is the most common and common position in an enterprise. The business window faces a large number of customers every day, and tries its best to be warm, kind and patient to every customer, and the business should be handled quickly and accurately. As the forefront of the enterprise, representing the image of the enterprise and maintaining the advantages of the enterprise in the market competition, each of our employees is the disseminator of the enterprise image and a symbol of the hope and vitality of the enterprise.

Doing a line, loving a line, drilling a line and perfecting a line are my work purposes, and being a qualified salesperson is my self-orientation.

How time flies for summing up the annual work at the front desk! In a blink of an eye, the internship in Wenzhou 4S shop has ended. During this month, I learned a lot, not only at work, but also in life, which benefited me a lot. As a young man who has just entered the society, he knows nothing and has no social experience. However, with the help of friends and colleagues, I quickly integrated into this new environment, which is very beneficial for me to enter a new job in the future. Besides, I also learned how to better communicate with others, how to better state my views, and how to convince others to agree with me. I believe these valuable experiences will be the most important cornerstone of my future success. Internship is a necessary experience for every college graduate. It enables us to understand the society in practice, learn a lot of knowledge that we can't learn in class, broaden our horizons, increase our knowledge, and lay a solid foundation for us to better serve the society in the future.

Wenzhou Walter Automobile Sales & Service Co., Ltd. was established in March of 20xx. It is the first sales service center and special after-sales service center in Wenzhou authorized by Shanghai GM, and also the special maintenance center of American GM. It is a 4s enterprise integrating automobile sales, automobile maintenance, used cars, spare parts supply, information and certification feedback. The company will pursue perfection, keep pace with the times, innovate constantly, explore the future, seek development in the competition, constantly face difficulties, take customers as the center, meet and exceed customer expectations, and provide better and more perfect services for more and wider automobile users!

The main work of the front desk is to receive customers, transfer calls, send and receive faxes, copy and register, and get a general understanding of the people entering and leaving. The general process is to make an appointment to register; Accept environmental inspection; Listen carefully to customers and record maintenance requirements in detail; Supervise the progress of maintenance process; Final inspection before delivery; Description of delivery time; Follow-up tracking service. This is very important for the maintenance of vehicles in the workshop. The service quality of the front desk to customers directly determines the quality of vehicle maintenance, so the front desk is the beginning of vehicle service.

In this social practice, I learned a lot from the front desk work, such as how to receive customers, how to get along with customers, what kind of customers say and how to deal with people, which is very important for us to find a suitable job after graduation. The biggest gain of this practice is to know what you can do in the future and set your goals.

So I want to thank many people, thank you, thank you for giving me this opportunity to learn, thank you!

It has been several months since the front desk received the annual work summary. In these months, I have a lot of feelings: moving, angry, happy, helpless, guilty, disillusioned, repentant, hopeful ... I want to keep good things. Here is a brief summary of what I need to continue to refuel at work to remind myself:

First of all, reception at the front desk

I think some places have not been done well enough. For example, when parents come to pick up their children, there is no guarantee that the front desk hall will be quiet. Sometimes some children gather around the front desk computer, which will leave a chaotic impression on parents. My parents, who have worked all day, are very tired. When they come to Confucius House, they will be very upset when they see the bustling crowd. Over time, I had the idea of leaving Confucius. The future work goal is to ensure that the front desk hall is quiet and tidy before 18:30, and no students are allowed to go to the front desk computer except for checking information. Guide the children to play outside.

Whether it is telephone consultation or consultation, you must write down the information and contact number of the consultant's child, remember to remember! I have missed it many times!

Second, pick up and drop off students

When picking up students, parents who come to consult should smile, answer calmly, introduce themselves, and finally try to record the information of the consultant's children. I always forget this.

Third, dinner.

When ordering, two vegetarian dishes should be light in taste and heavy in taste. Vegetarian dishes and soups should be changed every day, without peppers. Pay attention to observe which dishes children like to eat and which dishes they don't like. Pay attention when ordering. It's hard to adjust, as long as most children like it. Nothing can go with the children! That's hurting them!

Fourth, materials.

When the materials are insufficient, inform Mr. Chen to buy them in time. Know the location and quantity of information so that teachers can get it quickly when they need it. Remember to replenish purified water and toilet paper in time. This is not good enough. Sometimes other teachers or children come to me and say there is no toilet paper or water. We must put an end to this kind of thing in the future!

Verb (abbreviation of verb) finance

Finish it within the specified time. While ensuring quality. Register the business in time and accurately every day, and there will be no omissions and mistakes. A good memory is better than a bad writing.

Do things in an orderly way, prioritize, think twice before you act, do things as soon as possible, finish today, and improve efficiency without delay. Only in this way can we do things well and make progress.

The six-year summary of the reception work at the front desk is always fleeting. During my three months in the company, I gained a lot and felt a lot. Since taking office, I have worked hard to adapt to the working environment and brand-new front desk work, earnestly performed my duties, and strived to complete various tasks. The study and work in the past three months are summarized as follows:

I. Work content

During these three months, I adopted the methods of watching, asking and learning, and got a preliminary understanding.

Specific business knowledge of company front desk clerk. First of all, summarize all my specific work contents:

1, responsible for answering and transferring telephone calls at the front desk, doing a good job, carefully recording important matters and conveying them to relevant personnel without omission or delay;

2. Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;

3. Responsible for the sanitation and cleaning of the company's front desk lobby and the placement of tables and chairs, keeping them clean and tidy;

4. Send documents to leaders at all levels, sign for documents, and send and receive newspapers and periodicals;

5. Print and copy office documents, send and receive faxes, and make office forms;

6, contact the company project department personnel, send and receive the company's internal documents;

7. Other tasks assigned by the leaders.

Second, the work harvest and experience

(a), learning in practice, and strive to adapt to the work. This is my first job after graduation. As a newcomer, when I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments in the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member.

It is said that the front desk is the window of the company's external image. Just three months has given me a new understanding and experience of this sentence. Guests visiting the company should be polite, be kind when answering the phone, handle the daily affairs of the office building seriously, and treat colleagues with humility and sincerity ... bit by bit, I can learn from my work, make progress in my study and benefit a lot.

(2) Learn the corporate culture of the company and improve yourself. Only when I joined the Great Wall of China did I truly appreciate the connotation of the ten words "diligence, professionalism, self-confidence, vitality and innovation". I feel this culture from the dedication of leaders and colleagues. In such a good working atmosphere, I will also ask myself to take these ten words as the criterion, put myself into my work with a positive and optimistic attitude, do my job well, find out the shortcomings in my work in time and communicate with the department in time. This has always been the goal and direction of future work.

(3) Expand your knowledge and constantly improve yourself. Three months' work also gave me a sense of crisis. At work, I will receive some customer information and professional phone calls, so it is not enough to rely on my current understanding and understanding of the company. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening.

Third, the future plan

During this period of work, I learned a lot and felt a lot. Thank you very much for your concern and help. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, give full play to my potential and contribute to the construction and development of the company!

First of all, in terms of professional skills, under the strict guidance and supervision of the master, it is not only the improvement of one's own skills, but also the performance of being responsible for the guests. From the beginning, I was completely unfamiliar with the job responsibilities and contents to being familiar with them, from reading the operating specifications of the front desk service to actual operation. Among them, all the old employees took pains to help me, and I sincerely thank you. It is a new challenge for me to receive customers and answer the phone every time. I don't have rich reception experience and I'm not familiar with the business, so there are obvious shortcomings of low work efficiency in actual operation, and the operation is a bit blunt.

Secondly, I am deeply touched by xx's corporate culture, various types and levels of skills and hotel culture-related knowledge training, which shows me that an advanced enterprise is not only an incentive system, but also an opportunity for self-improvement. In addition, the salary system of Golden Bay is also one of the areas I am very interested in. Flexible scores and scores, plus bonuses, not only bind the salary with personal performance and development potential, but also fully consider the occupancy rate and operating conditions of the hotel. There is also a culture called "problem solving", which is the ability to provide knowledge to help guests solve problems. The "golden key" is typical, and it is also my concern in this internship. Satisfied and pleasantly surprised, accomplish the impossible task.

On the other hand, xx Hotel is short of hardware facilities. It has been in business for more than ten years. The room is slightly narrow and the facilities are aging. Although some rooms have been newly renovated, the pattern is difficult to change. I believe that only by providing better service to guests can we make up for the defects of hardware facilities. Furthermore, through the internship at the front desk, it is found that employees are highly mobile, especially those from other places. Perhaps this is a common phenomenon in hotels, but it will inevitably lead to the brain drain and waste of resources, which requires hotels to invest more time and energy to continuously train new employees.

Annual work summary of front desk reception 8 Work summary is a review of the work in the past year or a period of time, what you have learned, what achievements you have made and what shortcomings you have found. How to write the job of reception at the front desk of 4s shop? In fact, there is no so-called absolute mode of work summary, but there are still rules to follow. I have compiled some writing skills for the reception summary at the front desk.

1. Daily work description of reception desk.

Receive and guide visitors, and cooperate with the personnel department to register the information of candidates;

(1) Be responsible for answering and transferring telephone calls at the front desk, do a good job in telephone consultation, carefully record important matters and convey them to relevant personnel without omission or delay;

(2) Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;

(3) Responsible for the sanitation and cleaning of the company's front desk lobby and the placement of tables and chairs, keeping them clean and tidy;

The above job description can be written according to your own work, and you should pay attention to describing your daily work in an orderly way.

2. The harvest and experience of reception at the front desk

Study in practice and try to adapt to work. This is my first job after graduation. As a newcomer, when I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments in the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member.

It is said that the front desk is the window of the company's external image. Just three months has given me a new understanding and experience of this sentence. I should be polite to the guests visiting the reception company, be kind when answering the phone, handle the daily affairs of the office building seriously, and treat my colleagues with humility and sincerity, so that I can learn bit by bit at work and make continuous progress in my study, which has benefited a lot. Write down some of my own experiences on the reception work at the front desk and the gains from my work.

3. The shortcomings of the work

You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, which has caused some omissions.

Being brave enough to admit your own shortcomings can make others feel your modest character.

4. Working face

The most important point in writing a work summary is your work plan. Write down your work plan for next month, the second half of the year and next year.

5. Finally, make a conclusion.

Although the work of reception at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!

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Annual Work Summary of Reception at Front Desk 9 The past 20xx years have been full, busy and happy. On the arrival of this new year, looking back, in almost five months after I came to our X hotel, as a new employee, with the care and help of our front office leaders and colleagues, I have never known anything about the reception work at the front desk of the hotel, and now I have been able to work independently. Never dare to speak to communicate freely with guests! I sincerely thank the department leaders and colleagues who have helped me, thank you! Now I will make a summary of my work in the past five months.

The front desk is the starting point to show the image and service of the hotel. For guests, the front desk is the first step for them to contact our hotel, the first impression of the hotel and the facade of the hotel, which is very important. So the front desk represents the image of the hotel to a certain extent. At the same time, the hotel's service to guests begins with welcoming guests at the front desk, and a good beginning is half the battle. Recognizing its importance, we must do our work well. Therefore, in the past five months, I have been strictly abiding by the hotel regulations. To sum up, it can be said from the following five aspects: