Model essay on personal annual work summary of operation and maintenance personnel

This year's work will soon be over, and the operation and maintenance personnel should conscientiously sum up their experience from their work. The following is a model essay on personal annual work summary of operation and maintenance personnel compiled by me for your reference only. Welcome to reading.

Annual Work Summary of Personal Operation and Maintenance Personnel (1) By the end of X in 20xx, the operation and maintenance of X Company in xx Company has expired for another year. In this year's operation and maintenance work, X's business has developed rapidly, the number of equipment has been increasing, and the technical level and business knowledge of personnel have been significantly improved. Our team has also greatly improved its technical level and management experience.

First, conscientiously complete the planned daily operation and maintenance work: strictly control the quality; Service first; Strict requirements; Leading technology

1. At the beginning of the operation and maintenance work, the leaders of the information technology department placed high hopes on our operation and maintenance work and put forward the policy of seriously improving the service level. In the process of service, we strictly follow this requirement, and in the spirit of ensuring the development of xx and being responsible to users, we implement the principle of "quality first and service first" in every link of our daily work. The customer satisfaction during this operation and maintenance period has been significantly improved and has been recognized by users many times.

2. We will cooperate with the new requirements and plans put forward by the Information Technology Department in time. Based on the principle of "strict requirements", we will scientifically analyze and study the requirements, put forward a complete and thorough solution in time, and plan to invite users to try out or test before implementation. Effectively ensure the timely and effective operation and maintenance work.

Improve the technical level of service business, and complete a series of established training plans on time according to the unified planning of information technology department. According to the principle of "leading technology", the professional level and troubleshooting efficiency have been improved through technical training; By establishing effective security mechanism and training, the security mechanism of X information outsourcing personnel has been improved; Through the training of confidentiality system, the operation and maintenance personnel will establish the information security consciousness of consciously maintaining X; Through the training of customer service awareness, customer satisfaction has been improved.

Second, absorb advanced experience and complete various tasks of operation and maintenance with good quality and quantity.

During the operation and maintenance period, no major production safety accidents occurred in the host, server, network and desktop, and some potential threats were seriously rectified under the guidance of the Information Technology Department. Use advanced technology and experience to improve labor efficiency and operation and maintenance quality;

1, adopt advanced operation and maintenance tools to improve labor efficiency. Through monitoring software, the timeliness and controllability of information can be maintained at any time, and once problems occur, they can be quickly located and repaired.

2. Under the guidance of the Information Technology Department, xx technology is widely used in the operation and maintenance work. In this way, we can complete the operation and maintenance work efficiently and save a lot of money for xx.

3. Pay attention to the study and collection of new technologies and methods in the course of work, and timely sort out and submit successful schemes conducive to operation and maintenance to the Information Technology Department. After x years of maintenance work, a lot of knowledge base information has been stored.

Three, adapt to the needs of the task, timely solve the problems encountered in the process of operation and maintenance.

1. In case of unexpected problems during operation and maintenance, communicate with relevant personnel of the Information Technology Department in time, and conduct emergency treatment according to the emergency plan. Arrange key personnel to be on duty during holidays to ensure 24-hour timely response.

2. In the process of operation and maintenance, actively assist in the implementation of new equipment, which is affirmed by the Information Technology Department; Provide all-round guarantee in the process of arrival, acceptance, integration scheme, installation and debugging; For data migration and backup, everyone should make a detailed plan according to their own responsibilities and implement it strictly according to the plan after approval by the information technology department;

3. In order to cope with the shortage of information technology personnel when cooperating with major activities and events of some companies. On the one hand, do a good job in operation and maintenance, on the other hand, send some or all personnel to assist the information technology department to make up for its manpower shortage;

4. Actively cooperate in the process of upgrading the computer room, send people to supervise the construction process throughout the process, and issue various construction plans and design materials in time. After the completion of the construction, timely improve the changes and identification of various charts.

5. Cooperate with the administration department to do a good job in asset management, assign special personnel to participate in the study of asset management system, and put forward their own suggestions on backup and upgrade scheme in time; Actively respond to the energy-saving and emission-reduction initiatives put forward by the office and take the initiative to take measures to avoid the waste of energy and materials; Cooperate with the office for asset statistics, inspection and registration for many times.

Four, seriously complete the report, summary and knowledge accumulation in the operation and maintenance work.

1, the knowledge base has formed a complete set of operation and maintenance knowledge in X years, which is convenient for all kinds of personnel to find the required operation and maintenance information at any time through authority management, and provides a basic guarantee for improving operation and maintenance efficiency.

2. Daily report: * * Submit X daily operation report, weekly operation report, weekly engine room temperature report, monthly operation report, semi-annual operation report, annual operation report, desktop work record and tape access record.

3. Work report: X copies of change report, X copies of fault report, X copies of data safety measures report, X copies of holiday duty table and X copies of overtime table. Others: irregular reports such as disk space usage reports;

4. Chart: circuit power supply topology diagram, computer room and cabinet layout diagram, network topology diagram, XX environment topology diagram, telephone distribution frame corresponding diagram, ip and workstation and telephone statistics table, outsourcing personnel information system registration form, etc.

5. Other reports: suggestions on information security management of outsourced personnel, suggestions on the use and management of file servers, etc.

Through the above work and measures, our company successfully completed the operation and maintenance task of X this year, which fundamentally met the requirements of equipment operation and maintenance. The successful completion of the task depends on the correct leadership and great assistance of the information technology department; Relying on the excellent situation of X's healthy development; Thanks to the long-term trust and tacit understanding between the two sides.

One year has passed quickly, and I hereby apply to the leader to renew the operation and maintenance contract for the new year. Moreover, in the new maintenance period, all the contract terms of the previous year will be maintained, and the original operation and maintenance price will remain unchanged. In the new operation and maintenance period, we will keep a cool head, continue to develop our own advantages, make up for the existing shortcomings in many ways, improve the level and level of services, and under the guidance of the Information Department, unite and cooperate with colleagues in various departments, make great efforts to cooperate with Qi Xin, and complete various operation and maintenance tasks with high standards and high quality. I hope that in the new operation and maintenance period, I can better cooperate with the work of the information technology department and complete the requirements and tasks of X.

Annual work summary Fan Wen (2), personal operation and maintenance personnel At the end of last year, I came to the operation and maintenance department. This is a technical post. As a newcomer, I am very unfamiliar with my work. Most instruments and equipment are unknown, unlike those mentioned in the book. They are all new to me, and I need to study to finish my work. Full of enthusiasm for work, eager to learn books, consult colleagues, and gradually gain knowledge and experience. At first, I was a little worried every time I went out to solve the fault, fearing that the work would not be done well, so I carefully learned from my predecessors every time to see how they operated the instrument and how to analyze the fault points. I didn't understand, so I asked why. If I still don't understand, I will come back to check the computer and digest it myself until I understand it. It is my thirst for knowledge and the panic caused by my lack of professional knowledge that has been urging me to spend this year. Thankfully, this year, through learning from others and my own efforts, I learned a lot and accumulated some experience. Sometimes I can do some work independently. Let me sum up my work in the past year:

1, learned to make standard xb lines and xm lines. Knowing the line sequence of the network cable, you will know the purpose of xm cable.

2. Understand the optical fiber and odf framework, understand the flange, and understand the connection mode between the flange and the optical fiber.

3. Learned how to use light source and light energy. Understand their respective functions and the meaning of displayed values.

4. I know how to use otdr to test the whole length of optical fiber, and I am familiar with how to use otdr to test the quality of newly melted optical fiber, how to check the fault point and measure the attenuation.

5. Learn to use welding machine. Understand the structure of welding machine and know how to distinguish single-mode welding machine from multi-mode welding machine.

6. Understand how to perform fiber hopping between several base stations. And with the help of my colleagues, I jumped through X cable TV lines for radio and television.

7. Have a certain understanding of sdh, and know the commonly used oi2d and oi4d optical interface boards and some Ethernet boards. I know how to distinguish the type and model of a circuit board.

8, learned how to go to the base station to replace the plate and some precautions.

9. Assist in asset inventory. Have a further understanding of the equipment of the base station and be familiar with the geographical location of many base stations, so as to lay the foundation for future maintenance.

10. Participate in and assist relevant handover.

1 1. Manage the emergency warehouse. Provide guarantee for daily maintenance and cutover.

These may be nothing to others. But for me, this is an achievement and an encouragement to myself. With the in-depth understanding of my work, I found that I have a lot of knowledge points that I don't understand, which is exactly what I said: the more I know, the more I don't know. For me in the learning stage, accumulating work experience and improving work ability are the primary tasks. Therefore, I will treat every link of my work more seriously and carefully in my future work, and strive to do my work better and more skillfully. At the same time, I will work harder to learn new knowledge points, consolidate my previous knowledge, strive to make my skills up to standard, be able to work independently and contribute to the development of the company.

Model essay on personal annual work summary of operation and maintenance personnel (III) Time flies, and 20xx years will soon end. This year is another starting point and turning point in my life. Too many things have happened in it, and some things will affect my life. The dribs and drabs in those jobs are still fresh in my mind, including laughter, melancholy, passion and depression. But on the whole, this year is extraordinary and mediocre in my life; I have tried, failed, succeeded, expected, and of course frustrated; Every joy of success, every hardship in front of difficulties, has sown seeds here. I hope that in the coming 20xx years, these seeds will thrive and add more green to the company's tomorrow and my career.

At this moment, I will make a simple summary of 20xx's experience in the company:

First, it was recognized and affirmed by the company leaders and was entrusted with a heavy responsibility.

In the middle of 20xx, in the open recruitment of the company, with the trust of leaders and the support of colleagues, I was fortunate to be the deputy manager of the operation and maintenance department. Over the past X months, my colleagues and I have worked hard for the renovation and maintenance of the monitoring center, automatic door of outlets (self-service banking), security system, door lock of emergency rescue channel and access control device of Chengdu Branch of China Merchants Bank, which has been recognized by customers and companies. Together with my colleagues, we have sincerely United and completed xx and sewage charges, monitoring, maintenance, ramp system installation and other tasks for customers such as provincial environmental protection, Lianghe parking lot, Kant Hospital and Chengdu Public Security Jinniu Branch. In this process, I learned and recognized the company culture and integrated into this warm family; I have also mastered more public relations and work skills through the company's theory and skills training, and my ability has been qualitatively improved.

Second, the focus and work situation of the year

1.20xx years, with the care and support of company leaders and the collaborative help of department colleagues, I learned and became familiar with the main work of X-ray center big screen and access control system, X-park intelligent parking system, X-hospital, X-bureau, X-monitoring system, xx county traffic card system and provincial environmental protection hotline system.

2. In X month, I studied the corporate culture of the company and integrated into this warm family; With the care of company leaders and the support and help of colleagues, the role positioning and the maintenance of various customer groups have been completed. The main work is to upgrade China Merchants Bank's security system, maintain Lianghe parking lot system, monitor system of Kant Hospital and Jinniu Public Security Bureau, and environmental protection X system.

Since March, we have completed the smooth handover and routine maintenance of the environmental pollution charging system, passed the company's quality system review, and successfully completed the formulation and implementation of departmental systems, norms and service processes.

4. Difficulties and troubles encountered in this process:

① China Merchants Bank has the most problems, such as China Merchants Bank's automatic doors, emergency access fire doors and POS consumption systems. The main faults are network disconnection, access card unreadable, POS consumption unable to recharge credit card and so on. After on-site treatment by the company's engineers, it can work normally for a period of time, but it will appear again. The analysis shows that the fault equipment is: card problem, card reader problem is the most; However, the most intractable big screen problem of China Merchants Bank has been successfully solved; Other problems are basically related to the irregular operation of customers. Although the company has sent people for training many times, there are still some problems in operation due to the frequent changes in the staff of China Merchants Bank.

? Secondly, the problem is environmental protection xx and sewage charges. Although our company rarely goes to the site for maintenance, the amount of online maintenance through the network is still very large. The problems are mainly reflected in system problems and network problems. Network problems are slightly less than system problems, such as user authorization problems, system upgrade problems and unfamiliar user names.

(3) Finally, some other monitoring and bayonet equipment maintenance is still very poor, and the faults are mainly reflected in the front-end equipment problems, such as cameras and speedometers. Of course, the platform still needs some careful work to repair.

5. My shortcomings are mainly reflected in the fact that my work skills of some projects in the company need to be further improved. I usually don't explain my work to the leaders, and I often can't punch in on time. In the future, I will abandon all these shortcomings and go all out to welcome the new year.

Three. 20xx work plan and arrangement

The work of 20xx is drawing to a close, and then it will receive the maintenance of xx traffic bayonet project, environmental pollution source control and Jinniu project. Summarize the experience and lessons of the previous year's work, prepare for the next year's work, and formulate specific implementation plans: As the new year is about to receive the maintenance tasks of X new projects, I hope the company can recruit another engineer for the department, so that the skills can meet the maintenance tasks of the department and improve the service quality; According to the current situation, this department will set up several "supervisor" positions.

1. One person is mainly responsible for the daily maintenance and inspection of environmental protection X project; One person is mainly responsible for the daily maintenance and inspection of each system of China Merchants Bank project; The two are mainly responsible for the daily maintenance and inspection of X Bureau and traffic bayonet projects;

2. Conduct X times of centralized training or on-site training every quarter;

3. Improve the departmental system and implement the personnel responsibility system; Of course, in the case of heavy tasks, we will make real-time adjustment, flexible support, cross-maintenance, and improve the quality of maintenance and training.

Four. Suggestions on company system and management

In view of the problems we encountered in the maintenance process, I put forward the following suggestions:

1. For the company's products: at present, our products are basically not available, especially new projects, which are in the testing stage, but these products have been used by customers, so there are many problems, and engineers are learning and maintaining them. It is inevitable to consult the relevant parties of the company to solve the problem in front of customers, leaving a bad impression on customers; Secondly, the old products are updated and upgraded, and the equipment is unstable, which leads to a huge amount of maintenance, and new problems appear when dealing with a problem. I hope that 1x company can improve in this respect.

2. Spare parts management: there is a big problem in spare parts inventory in the company, mainly because the related spare parts companies do not have spare parts inventory, and some equipment needs to be provided by suppliers; Such as card reader, camera, etc. This has greatly affected the service efficiency, and the problem of xx should be solved first.

3. Service flow and workload: There is no problem with the service flow, mainly because there is no coordination and communication mechanism, which makes engineers unable to keep abreast of the situation with customers and managers unable to keep abreast of the real-time status. Causing unnecessary urging and secondary repair. In addition, due to the special conditions of some districts, such as other counties and cities, a relatively simple task far away from the company requires sending people to the site, which has caused a certain waste of resources and increased service costs. I hope the company will consider improvement in the new year.

Verb (abbreviation for verb) New Year's thoughts and expectations.

The bell of 20xx is about to ring. Looking back on the past year, I have gained more things than before, and also improved and developed my work skills. Of course, I still have some shortcomings. It is expected that xx will do better with the care and trust of leaders and the support and help of colleagues, and make the company's monitoring system, environmental protection and technical services of other products better. I will improve my own shortcomings and hope that the leaders can correct my criticism. I will work better with my colleagues.

Personal annual work summary model, operation and maintenance personnel (IV) In order to meet the rapid development of the company, improve the network office efficiency of business departments and enhance the awareness of it services, it operation and maintenance engineers promise to accept it service requests submitted by company users in accordance with the sla agreement, including software and hardware maintenance, event handling, operation guidance and information guidance during users' use of facilities such as networks, servers, computer terminals and peripherals, and provide standardized, stable, continuous and high-quality it available resources and services.

First, share departmental kpi indicators to achieve departmental sla commitments.

1, activity management

A. Accept it service requests submitted by company users through proactive services or hotlines and emails;

B. Record all users' events in time to ensure that the record integrity rate reaches the standard;

C. Respond to the user's events within the time promised by sla, and meet the standards in time;

D, carrying out standardized classification and grading on user events, and responding and processing according to different requirements of event levels;

E. Handle user incidents within the promised time, or pass them to a higher level of technical support according to the specifications, so as to ensure that the incident handling rate reaches the standard in time;

F. Use service specifications, communication skills and professional skills to handle user incidents, record the handling process and scheme, and ensure that the average time for incident handling reaches the standard;

G standardize and track the processing progress of user events, and finally close the events or submit bug projects to ensure that the event resolution rate reaches the standard;

H. Visit users by sampling regularly, summarize their opinions, carry out self-criticism, continuously improve user satisfaction, and ensure that the user satisfaction reaches the standard and the user complaint rate is within the promised range;

1. Commit to the daily average number of incident handling, take the initiative to handle incidents, and flexibly adjust the average incident handling time during peak hours;

J. The personnel on duty shall follow the emergencies according to the specifications, and notify relevant personnel to ensure that the tracking accuracy reaches the standard;

K. Be responsible for the event tracking and handling of this position, put forward reasonable suggestions according to the experience of event handling, and eliminate all kinds of hidden dangers within the controllable range;

Develop good work habits, plan beforehand, control things, give feedback afterwards, and record the completion;

2. Structural management

Asset allocation management: manage the life cycle of it assets, including classified statistics, pre-procurement, procurement review, allocation review and scrapping review, to ensure that the allocation management accuracy reaches the standard;

B. Building a case base: accumulate and refine engineers' experience in handling events, make cases, and constantly enrich the operation and maintenance case base for inquiry, so that the proportion of cases covering known events reaches the standard, and the work efficiency of operation and maintenance engineers is continuously improved;

System configuration information management: regularly update the network and application system description information and technical support information configuration to ensure the latest;

3. Problem management

A. Conduct statistical analysis on events, find out difficult and repeated events, and bring them into the problem management process, analyze the root causes of problems, and determine possible solutions. When the network or application system configuration needs to be modified, a change application is submitted to trigger the change management process.

4. Release management

A. The operation and maintenance personnel on duty issue official announcements, change announcements and special announcements. The network and application system of the information department are managed in accordance with the norms, and the accuracy reaches the standard;

Second, other operation and maintenance work

A. To undertake the counseling work for new employees, help them to quickly get familiar with the company culture, environment, jobs and improve their skills, and provide guarantee for new employees to successfully pass the probation period;

B constantly reflect on your own work, sum up the shortcomings and improvements in the work, and actively put forward suggestions to improve the operation of the department;

C. Actively participate in the training of key application projects of the company and provide support according to incident management standards, such as sap and oa systems;

D actively support other projects, such as networks, servers, program-controlled switches, etc. , according to the development needs of the department without affecting the existing work;

E.*** Enjoy personal technical experience and preside over internal operation and maintenance lectures;

F actively participate in various trainings of the information department, conduct self-study in a planned way, and constantly improve their professional skills;

G. Regularly check and record the key maintenance equipment, and timely check the rate and correct rate up to standard;

Third, other work.

A. As an it lecturer, provide it skills training at the invitation of other departments to improve the it operation level of office staff in other departments;

Carry out the company's philosophy and actively complete the tasks temporarily assigned by superiors.