I want to recruit an administrative clerk, how should I arrange an interview?

1. Please write down the official documents commonly used by enterprises? (5 points)

Types of official documents commonly used by enterprises: resolutions, decisions, instructions, opinions, notices, notifications, communiqués, reports, requests for instructions, approvals, regulations, regulations, letters, meeting minutes

1. regulations. Regulations can be used by organizations to establish rules and regulations that regulate work, activities, and behavior.

2. Regulation. Can be used as the name of internal rules and regulations. Used to stipulate work and affairs within a specific scope, such as establishing activity rules, proposing guidelines and procedures for handling problems, clarifying the rights, obligations, and responsibilities of relevant units or personnel, and supplementing the contents of other laws, regulations, and rules, etc. .

3． Order. It is suitable for promulgating administrative regulations and rules in accordance with relevant laws; announcing the implementation of major compulsory administrative measures; and rewarding relevant units and personnel.

4. instruct. It is suitable for arranging work for lower-level agencies and proposing principles and requirements for carrying out work.

5. Decide. It is applicable to making decisions and arrangements for important matters or major actions, rewarding and punishing relevant units and personnel, and changing or revoking inappropriate decisions of lower-level agencies.

6. Resolution. Used for important decision-making matters discussed and approved at the meeting.

7. Opinion. Used to provide insights and solutions to important issues.

8. Approval. Used to respond to requests for instructions from lower-level agencies.

9． Notification. It is used to commend progress, criticize mistakes, convey important spirit, and communicate important situations. Commonly used in practice: summarizing and promoting the experience of advanced models; praising the deeds of advanced models; summarizing and asking for lessons with more general reference significance; criticizing wrong ideas, wrong concepts, wrong practices, and wrong behaviors with certain typicality; Inform the dynamics and trends of things that are important in nature and involve a wide range of things.

10. notify. It is suitable for approving and forwarding official documents related to lower-level agencies; forwarding official documents and normative documents from higher-level agencies and agencies that are not affiliated with them; conveying matters that lower-level agencies are required to handle and that require the relevant units to be informed or jointly implemented; appointing and removing personnel.

11． announcement. It is used by agencies with higher status and greater influence to publicly announce important matters or statutory matters at home and abroad.

12． Gazette. Used to publicly announce important decisions or major events. Its specific scope of application is basically the same as the announcement.

13. Announcements are used to publish matters that all relevant parties in society should abide by or make known.

14. Ask for instructions. Used to request instructions or approval from a higher authority. In practice, it is mainly used for: requesting superiors to clarify relevant guidelines, policies or requirements; requesting superiors to instruct principles and methods for handling major issues or problems that are difficult to deal with due to lack of principles; requesting superiors to allow flexible handling of relevant issues according to specific circumstances; requesting superiors for coordination Complex and contradictory relationships with relevant parties; requesting superiors to assign tasks and arrange work; requesting superiors to approve establishment and funding; requesting superiors to approve work plans and other plans; requesting superiors to appoint and remove relevant cadres; requesting superiors to review and approve relevant projects; requesting superiors to review and approve this project Important normative documents formulated regarding laws and regulations must be reviewed and approved by superior authorities before they can take effect; requesting superior authorities for approval of other matters that must undergo review and approval procedures in accordance with regulations, etc.

15． Report. Used to report work to higher-level agencies, reflect situations, make suggestions, and respond to inquiries from higher-level agencies. In practice, it is often used to: report the progress of work to superiors; report relevant situations, trends or problems that arise during work; report on the implementation of relevant policies, decrees or instructions and the completion of relevant tasks; put forward specific opinions and suggestions to correct relevant deviations. Suggestions; make suggestions for forwarding official documents; respond to inquiries from superiors; review errors in work; report comprehensive situations and work plans in all aspects in accordance with the provisions of the reporting system; submit relevant matters or official documents to superior authorities for filing, etc.

16. letter. Used for negotiation between departments, asking and answering questions, and requesting approval from relevant competent departments without affiliation, etc.

17. Meeting minutes.

Used to record and communicate meeting status and agreed matters.

2. In your opinion, what should administrative work include? What does it take to do this job well? (15 points)

It is said that people who have been in charge of administration have the capital to become bosses. From this statement, we can see the importance and comprehensiveness of administrative work, which runs through the entire operation of the enterprise.

The characteristic of the administrative department is service, which is different from production. All matters other than production should be of an administrative logistics nature, including: dormitory management, employee labor insurance and welfare, canteen management, and environmental sanitation , vehicle management, customs affairs, security work, water and electricity management, facilities and equipment and external offices (government, public welfare, etc.)

3. The company will hold a semi-annual summary meeting on the 15th of next month. You will To host, please make a calendar (i.e. what needs to be done, who will do it, and when it will be completed). The company's organizational structure is as follows: Marketing Department, Product Research and Development Department, Administrative and Human Resources Department, and Finance Department. (15 points)

Department preparation information

Marketing department’s year-to-date sales data, customer information, customer complaints and suggestions,

Sold product tracking records , plan for the second half of the year

Information on products developed by the product R&D department, tracking reports, defective points, defective point improvement reports

and files, plan for the second half of the year

Personnel turnover analysis and statistics of the Administrative and Human Resources Department, labor cost reports, work-related injury reports, labor insurance

situation reports, security work, logistics expenses and employee suggestions and feedback, contracts, etc. Semi-annual fixed assets, cost accounting, wages of the Finance Department Status, profit and loss report

4. Please prepare a notice about the National Day holiday. (5 points)

Notice

To celebrate the National Day, the whole country is celebrating. The company will have a one-week holiday (October 1st to October 7th), and we will go to work as usual on October 8th.

Notes are as follows:

1.......

2.......

Wish you all a happy National Day

5. What do you think is the difference between administrative work in the IT industry and other industries? (5 points)

(I don’t understand, I’m sorry) I still know if I have the time to think about it

6. The company boss said at the regular meeting: “The company’s electricity bill last month It’s very big and there is some waste. Everyone should pay attention to it. “How do you deal with this situation? (10 points)

Compare the electricity expenditure in the past few months, understand the electricity consumption last month, analyze the situation, and then make a plan based on the corresponding situation if there is really waste. Some notices with binding regulations, production of publicity, etc.

7. The company plans to publish an internal company magazine to mobilize everyone's enthusiasm for work. How will you handle it? (10 points) In terms of management, the best effect is achieved when employees participate in the setting of goals (i.e., participate in activities). Therefore, I think we can first publish it in the company in the form of a call for papers, so that employees can come up with ideas together. Let them talk about how they can be enthusiastic about work, and then analyze and filter useful information based on the manuscripts submitted by everyone, and then meet the requirements based on what everyone put forward. I think the effect will be better

8. From the administrative aspect, which aspects do you think should be used to control the company’s daily costs? (10 points)

1. Water and electricity conservation;

2. Control of office stationery and supplies, and formulate corresponding regulations;

3. Review of purchased items , some companies don’t need to think about what they want to buy at all. They just buy what they want, which is a sign of waste;

4. It is also a sign that employees dump too many leftovers in the canteen. Manifestation of waste

5. In terms of staffing, we can cultivate generalists. There is no need to hire three people for some tasks that can be completed by one person. This is a saving in labor costs;

The above is only It is a project that partially generates waste, and if we want to control the company's daily costs, we have to rely on coercive means and soft means, that is, a combination of formulation, regulations, publicity, and emotions.

9. For general enterprises, how to classify files? (10 points)

Two major categories: internal files and external files

Internal files include:

1. Documentary files:

(1) Party and mass work: party affairs work, organizational work, publicity work, disciplinary inspection work, trade union work, *** Youth League work, association work, etc.;

(2) Administrative management: administrative affairs , public security, audit work, personnel and labor, education, medical and health, logistics and welfare, foreign affairs work, etc.

(3) Operation and management: business decision-making, planning work, financial management, material management, enterprise management etc.

(4) Production management: production scheduling, quality management, energy management, safety management, technology management, environmental protection, measurement work, standardization work, archives and information management, infrastructure management, equipment management, Contracts, etc.

2. Science and technology files

(1) Product written materials: various tasks, proposals, agreements, instructions, appraisals, test outlines, test reports, analysis Reports, review reports, operation reports, summaries, product drawings, etc.

(2) Scientific research written materials: various contracts (agreement), task letters, scientific research reports, investigation reports, project proposal reports, experimental reports, Appraisal certificates, invention applications, etc.

(3) Infrastructure written materials: various proposals, task books, calculations, start-up reports, rough (preliminary, final) calculations, inspection and analysis materials, construction drawings, etc.

(4) Equipment written materials: various applications, instructions, technical regulations, maintenance procedures, equipment drawings, etc.

3. Financial files

Accounting Various IOUs, written supporting materials, analysis reports, etc. attached to the original vouchers and statements.

IV. Personnel files

Employee recruitment, resumes, training, etc.

V. Electronic files

Computer tapes, disks and CDs etc.

6. Audio and video files

Photographs, microfilms, film films, videos, audio tapes and records, etc.

External files are: government agencies, government Various notices, regulations, rectification orders issued by the department, etc.

10. The company’s superiors will visit the company tomorrow. What preparations do you think need to be done?

Personally, I think there is no need to prepare for this situation. We usually do our work well and carefully, and there is no need for the leader to come to inspect it. However, as an administrator, we still have to show We attach great importance to it, and in addition to doing a good job in daily life, we should also be as satisfied and perfect as possible.

The following work can be carefully prepared:

1. The appearance of the company: environmental sanitation, employee clothing and other requirements meet the company's requirements, confirm and inspect again;

2. Are the documents specified in the relevant ISO documents complete?

Is the 3.5S standard met?

4. Prepare information required for leadership inspection