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Commitment letter of automobile maintenance enterprise
Commitment letter of automobile maintenance enterprise 1 According to the Law of People's Republic of China (PRC) on Work Safety, as the legal representative of the enterprise (unit) and the first person responsible for work safety, I am fully responsible for the work safety of this enterprise (unit). In order to actively implement the main responsibility of safety production and strive to do a good job in safety production, I hereby solemnly promise as follows:
(a) implement the policy of safety first, adhere to the policy of prevention first, and the leaders of this enterprise are responsible for the management of safety work while managing production. Production must obey safety, and safety promotes production. When there is a contradiction between safety and production, production must obey safety. Hold regular safety meetings, learn professional knowledge, convey the spirit of safety work issued by superiors, arrange activities, analyze, investigate, summarize, characterize, handle and report accidents. Organize various forms of safety activities, strengthen the establishment of special accounts for safety funds, and improve emergency response capabilities. Ensure the orderly development of the long-term mechanism for safe production.
(II) Conscientiously implement the spirit of the document "Interim Measures for Controlling Overload and Overload at the Source of Road Freight Transportation in Shanxi Province" and "Measures for Investigating the Responsibility for Controlling Illegal Overload and Overload of Vehicles in Shanxi Province" (Decree No.223 of the provincial government), and maintenance enterprises shall formulate corresponding management rules and regulations for illegally modified vehicles. Strengthen the training and education for employees to stop repairing illegally modified vehicles. It is strictly forbidden to change the shape and outline size of repaired vehicles without authorization, and increase the number and thickness of leaf springs without authorization. It is strictly forbidden to replace tires that do not match the original tire model without authorization, repair unlicensed, unlicensed or scrapped vehicles.
(3) Earnestly implement the commitments in the Commitment on Work Safety and improve various work safety systems. Supervise and inspect the strict implementation of safety operation procedures for each type of work. Establish emergency agencies to deal with emergencies, and strengthen the ability to deal with emergencies such as fires, floods, earthquakes and various natural disasters. Hidden dangers of accidents should be eliminated immediately or reported in time. Supervise, check and correctly use the safety devices and labor protection articles of various equipment. Completely put an end to illegal command, illegal operation and violation of labor discipline. Conduct regular safety inspections to eliminate all kinds of hidden dangers in time and ensure safety in production.
(four) in violation of the above commitments, voluntarily bear the corresponding legal responsibilities and voluntarily accept the punishment of the transportation management department.
Seal of the undertaking enterprise (unit):
Signature of the person in charge of the undertaking enterprise:
date month year
Commitment letter of automobile maintenance enterprise. Our factory warmly serves users, and promises to do the following, please supervise the implementation by customers.
1, the second-class maintenance vehicle will be delivered within 24 hours, and the repair cycle of the whole vehicle and assembly will be the day after tomorrow after consultation with customers.
2. Spare parts for car maintenance are not genuine, but old ones are replaced by new ones, and secondary products are replaced by genuine ones.
3. Reasonable charges.
4. The quality guarantee period after the vehicle leaves the factory is:
Minor repairs:
Level 1 maintenance:
Secondary maintenance:
Vehicle or assembly repair:
Enterprise name: xx
Date and time: 20xx year x month x day
Commitment letter of automobile maintenance enterprise 3 1: As the designated vehicle maintenance unit, we solemnly promise: 1 within the validity period of the designated maintenance service. The maintenance quality assurance commitment is 1, and the used spare parts and other materials meet the national standards. Fake and inferior products will not be used or shoddy, and the old ones will be replaced with new ones.
2. The warranty period of our brand-new car is 2 years or 60,000 kilometers.
3. The warranty period of replaced spare parts (excluding wearing parts) is 1 year or 20000 km.
4. The quality guarantee period of the replaced vulnerable spare parts is 6 months or 10000 km.
Wearable parts refer to filters, appearance parts, light bulbs, control switch buttons or knobs, door handles, brake pads, clutches, rubber parts (the warranty period of wiper blades is 1 month or1000km), tires and glass.
5. Implement Article 37 of the Regulations on the Administration of Motor Vehicle Maintenance, Order No.7 of the Ministry of Communications in 20xx, and implement the quality guarantee period system after the completion of motor vehicle maintenance.
The warranty period for vehicle repair or assembly repair is 20,000 kilometers or 100 days; The quality guarantee period of secondary maintenance is 5000 kilometers or 30 days for the vehicle; The quality guarantee period of first-class maintenance, minor repairs and special repairs is 20xx km or 10 day.
6, after the completion of motor vehicle maintenance quality inspection, maintenance quality inspection personnel shall issue the "motor vehicle maintenance completion factory certificate".
Mileage and date indicators within the warranty period shall be subject to the first one.
The warranty period of motor vehicle maintenance quality is calculated from the date of completion of maintenance and delivery.
Second, the maintenance fee preferential commitment 1, should provide timely 20xx-20xx annual Zhangzhou city, district party and government organs, institutions and social organizations fixed-point maintenance and procurement of official vehicles bid quotation table, for the maintenance unit query.
2, consciously abide by the price concessions and quality warranty commitments, maintenance time concessions, the winning brand car is not higher than 20xx-20xx annual Zhangzhou city, district party and government organs, institutions and social organizations designated maintenance purchase price of official vehicles; Non-winning brand cars are not higher than 80% of our quotation standard.
3, maintenance, key maintenance, in order to save money, really need to replace spare parts, use qualified products or genuine products.
From 20xx to 20xx, in the fixed-point maintenance procurement of official vehicles in Zhangzhou city, district party and government organs, institutions and social organizations, the cost of maintenance spare parts and materials shall not be higher than 90% of the bid price; Non-winning brand cars are not higher than 90% of the company's quotation standard.
Three. Service commitment 1. Implement an open, transparent and reasonable price system, never falsely report project accessories, and use factory accessories.
2. Provide fast professional maintenance service, implement green channel for reserved vehicles, give priority to on-site maintenance, and provide free cleaning and vacuuming service for finished vehicles.
3. One-stop services such as proactive maintenance reminder, free annual inspection and insurance agency.
4. Provide 24-hour out-of-town assistance service, and within the urban area of Zhangzhou (longwen district and xiangcheng district), the rescue fee and towing fee are exempted, and free door-to-door pick-up service is provided at the request of customers.
5. Provide free testing service and related maintenance once every quarter.
6. Establish detailed vehicle maintenance files, provide daily free maintenance and technical consulting services to ensure that vehicles are in good condition.
This letter of commitment is valid from the date of our signature to 65438+20xx February 3 1 day.
Seal of the commitment unit: xx, xx, xx.
Firmly establish the concept of "quality first, customer first", standardize service terms, be polite and humble, strive to meet customer needs and provide convenient and efficient services for customers.
2. Respect customers.
Establish customer files and follow up and visit regularly; Take the initiative to solicit opinions and carry out reminder services; Respond to customer inquiries and eliminate customer doubts.
3. Integrity.
Adhere to honesty and trustworthiness, sign and faithfully perform automobile maintenance contracts fairly, and do not increase or decrease business items without authorization to safeguard the legitimate rights and interests of customers.
4, 5, reasonable charges.
In strict accordance with the relevant provisions of the state, the expenses shall be settled reasonably and invoices shall be issued according to law.
It's true.
Ensure that the channels for purchasing accessories are authentic and reliable, and ensure that certified and qualified accessories are used.
6. operate according to law.
Abide by national laws, regulations and rules, and correct business behavior.
7. Ensure quality.
Full implementation of national standards, industry standards and automobile maintenance quality assurance system, conscientiously do a good job in automobile maintenance inspection records, and issue automobile maintenance factory certificates according to regulations.
8. Civilized production.
Do a good job in civilized production and safe production, prevent pollution, protect the environment, and constantly improve service facilities and service functions to make the factory clean, beautiful environment and reasonable layout.
9. Comply with motor vehicle maintenance service specifications.
In the production and business activities, in accordance with the requirements of the "Motor Vehicle Maintenance Service Specification", the operating specifications, charging standards and supervision telephone numbers are made public.
10, subject to supervision.
Consciously accept administrative supervision, public opinion supervision and social supervision; Seriously accept complaints and properly solve problems.
Signature and seal of commitment unit:
March XXX 19
1. The secondary maintenance vehicle will be delivered within 24 hours, and the repair cycle of the whole vehicle and assembly is days after consultation with the customer.
2. Spare parts for car maintenance are not fake, but old ones are filled with new ones, and secondary products are filled with genuine ones.
3. Reasonable charges.
Commitment letter of automobile maintenance enterprise 4 In order to conscientiously implement the Regulations on the Maintenance and Management of Road Transport Vehicles, ensure better vehicle maintenance quality, prevent mechanical accidents and ensure the safety of vehicle operation, the requirements for vehicle maintenance quality are as follows:
1. Abide by the relevant national laws, regulations and standards, and operate according to the specified operating scope or instructions, without missing or reducing items.
Second, strictly control the procurement of accessories, put an end to unqualified and counterfeit products, never shoddy, and promise the quality assurance of materials and accessories.
Third, do a good job in incoming inspection and outgoing inspection, and strictly control the process inspection. Full-time inspectors are responsible for incoming inspection, process inspection and ex-factory inspection to ensure that the repair rate of the repaired vehicle is below 3%. Four, the implementation of the quality guarantee period system, under normal conditions of use, in accordance with the provisions of the "detailed rules for the implementation of technical management of vehicles in the automobile transportation industry". The guaranteed mileage for major maintenance is 20000 km or 100 days, the guaranteed mileage for secondary maintenance is 6000 km or 30 days, and the guaranteed mileage for minor repairs and special repairs is 20xx km or 5 days.
Five, do not repair scrapped vehicles, do not repair unlicensed vehicles, do not assemble cars.
Seven, strengthen personnel training, each type of work, each position does not use personnel who have not obtained the certificate of skilled workers.
Eight, strengthen the management of the repair process, clear job responsibilities, establish and improve the automobile maintenance, repair technical files, record the content is true and accurate, pay attention to standardized management.
Commitment unit:
Commitment Letter of Automobile Maintenance Enterprise 5 In order to protect the legitimate rights and interests of automobile maintenance customers and provide customers with high-quality, convenient and fast services, China Automobile Maintenance Industry Association and local automobile maintenance industry associations jointly issued the following initiatives to national automobile maintenance enterprises:
First, the slogan of Quality Service Month:
Law-abiding, honesty-oriented, respecting customers, standardizing services and building brands.
Ensure quality, fair competition, civilized production, energy saving and emission reduction, and green maintenance.
Two, automobile maintenance enterprises to make the following commitments to customers:
1, hospitality. Firmly establish the concept of "quality first, customer first", standardize the service language, be polite and humble, strive to meet customer needs, and provide convenient and efficient services for customers.
2. Respect customers. Establish customer files and follow up and visit regularly; Take the initiative to solicit opinions and carry out reminder services; Respond to customer inquiries and eliminate customer doubts.
3. Integrity. Adhere to honesty and trustworthiness, sign and faithfully perform automobile maintenance contracts fairly, and do not increase or decrease business items without authorization to safeguard the legitimate rights and interests of customers. 4、
5. The charge is reasonable. In strict accordance with the relevant provisions of the state, the expenses shall be settled reasonably and invoices shall be issued according to law. It's true. Ensure that the channels for purchasing accessories are authentic and reliable, and ensure that certified and qualified accessories are used.
6. operate according to law. Abide by national laws, regulations and rules, and correct business behavior.
7. Ensure quality. Full implementation of national standards, industry standards and automobile maintenance quality assurance system, conscientiously do a good job in automobile maintenance inspection records, and issue automobile maintenance factory certificates according to regulations.
8. Civilized production. Do a good job in civilized production and safe production, prevent pollution, protect the environment, and constantly improve service facilities and service functions to make the factory clean, beautiful environment and reasonable layout.
9. Comply with motor vehicle maintenance service specifications. In the production and business activities, in accordance with the requirements of the "Motor Vehicle Maintenance Service Specification", the operating specifications, charging standards and supervision telephone numbers are made public.
10, subject to supervision. Consciously accept administrative supervision, public opinion supervision and social supervision; Seriously accept complaints and properly solve problems.
Signature and seal of commitment unit:
date month year
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