Zhangzhou Xiangcheng: carrying out the innovative service mode of "comprehensive teller system"

It is understood that in order to improve the level of social insurance services, continue to deep

Zhangzhou Xiangcheng: carrying out the innovative service mode of "comprehensive teller system"

It is understood that in order to improve the level of social insurance services, continue to deepen? Simplify administration and decentralization, strengthen supervision and improve services? Reform and build a social security public service system that the masses are satisfied with. Xiangcheng social security center entered Xiangcheng new government service center with the help of business window and officially put into operation? Integrated teller system? Break through the barriers of business convergence and realize the unified collection and operation of endowment insurance and industrial injury insurance. One-window acceptance, one-stop service and one-time settlement? Let the people enjoy more convenient and efficient social security services.

Strengthen business training. How many times has Xiangcheng Social Security Center conducted it? Integrated teller system? Business training, focusing on the specific business of accepting endowment insurance and work-related injury insurance, all the handling personnel conducted detailed exchanges and discussions from five aspects: policy basis, scope of application, business materials, operation process and problem solving, which further deepened the handling personnel's understanding and mastery of the comprehensive teller system and business operation process.

Optimize business processes. Xiangcheng social security center integrates business services according to business classification, clearly classifies insurance registration, treatment application and other businesses, and puts them all into a comprehensive window for implementation? One-window acceptance, one-stop service and one-time settlement? Service mode, implementation? The service extends to the front desk, and the audit is concentrated in the background? The concept of handling, and effectively improve the efficiency of business handling.

Simplify window settings. According to? The front desk is fully accepted and the background is classified and audited? The social security center set up a comprehensive service window scientifically and reasonably based on the service level, efficiency and business service volume of the window staff, which broke the fragmentation phenomenon of the original front desk staff. Multi-head processing? For what? A window to accept? . In the meantime, are you ready? Social security information desk? And arrange full-time staff to provide one-on-one professional answer services for policy questions and business consultation.

It is reported that in the next step, Xiangcheng Social Security Center will continue to focus on it? Integrated teller system? Reform work, strengthen organizational leadership, strengthen service management awareness, sum up practical experience, optimize management processes, further improve and optimize the business service environment, and effectively improve the service quality and efficiency of the social security window of Xiangcheng District Government Affairs Center.