Heze social security telephone

"12333 Zhixuntong" intelligent service system organically integrates the knowledge base of 12333 telephone consultation center and the massive information resources of the portal website of the Municipal Human Resources and Social Security Bureau, emphasizes the "dialogue" service mode of human-computer interaction, and realizes the innovation of online consultation form and interactive process of the website.

Extended data

The establishment of Ministry of Human Resources and Social Security has brought new opportunities for the development of telephone consultation service center, and at the same time put forward higher requirements for the construction of telephone consultation service system. Our department will jointly promote the construction and business development of telephone consultation service system from the following aspects.

1. Relying on the scientific and technological project "Research and major application of key technologies of public service business and information technology system of labor and social security", jointly formulate standards and norms including service facilities, service terms, business processes and knowledge base, and guide the construction of telephone consultation service centers in various places.

2. Focus on the publicity of telephone consultation service, determine the unified logo, and cultivate the concept and habit of "looking for 12333 in case of human resources and social security problems" among the public, so as to make 12333 a household name.

3, gradually establish a telephone and SMS incoming exchange platform, ministerial telephone consultation service knowledge base, all localities to participate in the maintenance and use, to achieve unified standards, resource sharing, and promote the interconnection and business cooperation of telephone consultation service centers around the country.

4. Further open new service channels such as SMS, and study and formulate the application scheme of SMS in the telephone consultation service center of human resources and social security in combination with local exploration and practice, give full play to the flexible and fast characteristics of SMS, and deliver the service directly to the people.

5. Establish a regular exchange mechanism for local telephone consultation service departments, including technical exchange, training and observation. , timely sum up the experience of telephone consultation service center system construction and service in various places, and promote the development of national telephone consultation service centers by setting a model.

12333 The telephone consultation service hotline for human resources and social security is an important service platform for people's livelihood. Promoting the construction of telephone consultation service system for human resources and social security is conducive to unblocking the communication channels between human resources and social security departments and the public and improving their ability to serve the public.

Baidu Encyclopedia-12333