Hubei 12333 can't be opened.

Please call 12333 for social security inquiry. For a long time, 12333 has been used as a telephone inquiry method, which provides a lot of convenience for citizens to inquire about social security-related issues. Recently, however, many netizens reported that the hotline of 12333 has been busy recently. What happened? Yesterday, the reporter interviewed Jingzhou Human Resources and Social Security Bureau to understand the relevant situation.

The hotline 12333 has nearly a thousand people calling every day.

Ada, chief of the Public Service Section of the Information Center of Jingzhou Human Resources and Social Security Bureau, said that the 12333 system is undergoing data integration and upgrade recently, so the customer service hotline is busy, and it will be resumed after the data integration and upgrade is completed.

Ada told reporters that the 12333 hotline has been busy, and thousands of people call every day. Some citizens have a long consultation time, which may make other citizens unable to dial.

"The comprehensive telephone consultation service platform of 12333 is not here, and it is managed by the Provincial People's Social Security Bureau. Whenever a citizen calls the hotline of 12333, the phone will be transferred to the provincial platform first, and then transferred to the relevant counties and cities after confirming the attribution, which is why the phone can't be connected sometimes. " Ada explained.

Wechat and website query are more convenient.

In order to serve the citizens more efficiently and quickly, the Municipal Bureau of Human Resources and Social Security has specially established Jingzhou 12333 WeChat public platform, through which you can ask questions related to social security and receive a reply within 3 working days at most.

Ada told reporters that since the trial operation of Jingzhou 12333 WeChat public platform in March this year, the number of registered people has approached tens of thousands. The public pays attention to Jingzhou 12333 WeChat official account. After registering and binding on the WeChat public platform with real name, ID number and social security card number, you can query social security-related issues.

Ada showed the reporter that in the "Convenience Service" column at the bottom right of the WeChat interface, click "Micro-Interaction". After entering the interface, you can ask questions, and the staff will reply within 3 working days, and publicize the hot issues that the masses care about to make it convenient for other users to inquire. In addition to "convenience service", citizens can also click "information inquiry" and enter personal information to inquire about personal social security participation, payment, account balance, enjoyment details and other related information.

"Every July and August is the peak period for college students to query files. In order to facilitate college students' inquiries, we also set up a' family file inquiry' column in the' information inquiry' column, through which college students can conveniently inquire about their file status. " Ada said that in addition to the WeChat platform, citizens can also log in to official website of Jingzhou Municipal Bureau of Human Resources and Social Security or conduct online QQ consultation through the website.

Ada said that Jingzhou 12333 will also launch a mobile phone client, so that the insured people can get more convenient and quick social services.