What happened when I didn't find the basic information when I received unemployment insurance?

Dear, the question the teacher received here is: What happened when I didn't find the basic information when I received unemployment insurance? There are two reasons why the basic information is not found when receiving unemployment insurance benefits: unemployment information is not found when applying for unemployment insurance benefits, and the social security personnel of the company did not submit the reasons for the reduction of employees because they did not want to interrupt their employment when they were employees in the social security system; Unemployed people did not go to the unemployment registration office to register for unemployment.