What if the social security can't find the insurance information?

Social security did not inquire about the insurance information. The solution is as follows:

1. Re-query: you can check the personal information and enrollment time of the insured person and confirm whether there is any mistake or omission. If you can't find the query because of an input error, you can re-enter the correct information to query;

2. Consultation of social security institutions: You can contact local social security institutions or social security service centers to consult the insured's participation. When consulting, it is necessary to provide personal information and identification materials of the insured, such as ID card and household registration book;

3. Go to the social security agency: If you can't find the insurance information, you can go to the local social security agency to handle related business, such as handling social security cards and social security payment. When handling, it is necessary to provide the personal information and identification materials of the insured for the staff to verify and confirm.

The information required to query the insurance information is as follows:

1. Personal identification: the inquirer needs to provide valid identification of the inquirer, such as ID card, passport, etc.

2. Identity certificate of the inquired person: valid identity certificate of the inquired person, such as ID card and passport, is required.

3. The social security card of the inquired person: if the inquired person has received the social security card, he can provide the information of the social security card for inquiry.

4. Relevant authorization documents: If the inquirer is not the legal agent of the inquired person, it is necessary to provide the power of attorney and other relevant authorization documents.

5. Other supporting materials: If you need to inquire about the insurance information under special circumstances, you may need to provide other supporting materials, such as medical reimbursement documents and work-related injury identification certificates.

To sum up, if you don't find relevant records when inquiring about the insured's insurance information, you can verify whether the information is correct, consult the social security bureau or the social security customer service hotline to solve the insurance problem. When dealing with problems, we should keep relevant evidence and records, and inquire and solve problems in a legal and compliant way.

Legal basis:

People's Republic of China (PRC) social insurance law

Article 63

If the employer fails to pay social insurance premiums in full and on time, the social insurance premium collection agency shall order it to pay or make up within a time limit.

If the employer fails to pay or repay the social insurance premium within the time limit, the social insurance premium collection agency may inquire about its deposit account in banks and other financial institutions; And can apply to the relevant administrative departments at or above the county level to make a decision on the allocation of social insurance premiums, and notify their bank or other financial institutions in writing to allocate social insurance premiums. If the balance of the employer's account is less than the social insurance premium that should be paid, the social insurance premium collection agency may require the employer to provide guarantee and sign a deferred payment agreement.

If the employer fails to pay the social insurance premium in full and fails to provide guarantee, the social insurance premium collection agency may apply to the people's court for sealing up, distraining and auctioning the property whose value is equivalent to the social insurance premium that should be paid, and the proceeds from the auction will be used to offset the social insurance premium.