Seven essays on the annual work summary of travel agencies

Summary is a written material that analyzes and studies the relevant situation at a certain stage and makes instructive experience, methods and conclusions. Can give people the motivation to work hard. Let's write a summary carefully together. How to write a summary without becoming a mere formality? The following are the model essays (7 selected ones) of the Annual Work Summary compiled by my travel agency. Welcome to share.

Annual Work Summary of Travel Agency 1

20__ years passed quickly, and I paid a lot this year. I know what I did wrong. I'm busy with ups and downs. It's really worth sitting down and summing up before we can have a direction for next year's work.

I have been engaged in the tourism industry for eight years, and the Anti-Japanese War can be over, but our career is still far from our dreams. I often blame myself: Why do I always get lost? can you hurry up a little ? When experts come and listen to other people's lectures, they always feel that they can't grasp them. When colleagues get together, they will sum up, but there are always too many opinions and methods, and finally they feel like nothing.

So we went to Guilin and Zhangjiajie first, and then got on the train on the first day of the New Year's Day. In Wuhan, we found a group manager we met this year to discuss. We thought all the way and felt that we really seemed to understand a lot.

We need to know about the travel agency industry. Travel agencies are not traffickers or second-hand vendors. He is such an organization: an organization that can bring tourists a novel, happy, happy and safe travel experience. If you do this, tourists will be happy to open their wallets, and you are a competent travel manager. Most of the links in this process are carried out by the land agency, so the land agency is as important as the group agency. Some travel agencies say that the package travel agency is upstream, and people will starve to death if they don't contract out the package to the travel agency. These ideas are really wrong. Everyone will do outreach and open up markets in the off-season. Do you often feel that the manager of the group club always ignores his own publicity pages or itinerary and quotation? Why? It's not that people are impolite and unprofessional, but that their own things are rubbish and useless to people. Businessmen have a keen eye. They won't miss a chance to promote their business, and they don't want to waste even a second on a stranger who is not good for them.

But if you say: hello, manager, first of all, I have some excellent lines in my hand now. They are novel, unique, scientific, reasonable and competitive. Are you interested? If you want to compete with your peers and cooperate with me, I can guarantee that you will win and sign the contract smoothly. Is that enough? That's enough. Isn't that what the tour manager thinks every day? He will pour you a cup of tea. Please sit down and listen to the details. Treat you as his guest of honor. If you dare to promise the tour group that you need to practice your internal skills at home, you must tap your own bright spots and improve your strength. Some people are superior to others, while others are not. Take a good look at every link of eating, living, traveling, shopping and entertainment, and see what you can do better. If you are excellent, you will stand out. Only in this way, the land agency will stand, and Dont Ask For Help will be recognized and accepted by travel agencies. The two sides truly become mutually beneficial partners.

People often complain that the tour group is pushing down the price, and the tour group complains that the guests are pushing down the price. In the end, we all agree that the problem lies with tourists, but I don't agree. Now, when people buy a vegetable, they will choose green and pollution-free vegetables, and they will also take pains to compare the cost performance of various cars online. Do you underestimate the IQ of tourists? The fake version of the mobile phone has a high degree of simulation, but consumers just can't recognize it. Even if they really need to buy, they will bargain again and again with cheap prices. On the contrary, those brand-name mobile phones still sell well even if they are not cheap. Therefore, both travel agencies and land agencies should develop competitive products. Travel agencies and land agencies that always copy others will eventually be eliminated by the market, and this speed will be faster and faster. Aren't all cities in southern China facing the dilemma of product upgrading? Low price is doomed to be insufficient, and the market needs high quality.

We often face a problem. Many ideas are good, but they have not been put into practice. We put it off until we couldn't find high-quality talents. Travel agencies need a capable team, and a group of creative and dynamic business backbones are the foundation of a travel agency's survival. This is another new topic that we need to think about, but I believe that for most enterprises, it is the best choice to discover, cultivate, manage and finally retain talents. Since it is so important to the company, it is worth our efforts to do these things.

Yuntai Mountain can stand out from so many similar scenic spots all over the country and become a dark horse in landscape scenic spots. It is precisely because of its unique taste, unique location advantages, innovative publicity methods, innovative marketing concepts and service concepts that tourists from all over the country and even the world have been attracted to see her beauty, leaving his footprints and choosing to spend their holidays in the picturesque Yuntai Mountain. We can also do four times as much work, and we will gain something. I believe that through our efforts and wisdom, we will certainly achieve better results.

Annual Work Summary of Travel Agency II

Scheduling is a standardized service procurement to implement the reception plan, and it is also the sum of providing information for business decisions, transforming the resource advantages of this travel agency into income, and providing the whole travel tracking service. Therefore, the dispatch department is in a central position in the travel agency, and has formulated the responsibilities and operating standards of the following dispatch posts:

1, sort out the grounding quotation, and sort out and improve the grounding cost price comparison table.

2. Organize the company's cutting resources at this stage, grasp the external air ticket price trend, and make a comparative analysis table of air ticket resources.

3. Organize competitors' offline sales system and resource information, and make a price and offline comparison table.

4. According to the above information, design and package your own flagship products, flagship products and featured products.

5. Push your products to the tour group through WeChat, QQ and telephone. And understand and handle the relationship with customers. Understand the customer's perception of their products, compare the products of other competitors, and recommend the enthusiasm of this line.

6. Respond, feedback and analyze the inquiry invitation of the tour agent in time, and respond to the tour agent accurately, quickly and efficiently. And timely follow the group to understand the situation of the group agency until it becomes a single one. If the order is lost, analyze the reasons for the loss and record it in writing, and submit it to the Human Resources Department for reflection as a summary of experience to prevent colleagues from repeating the same mistakes.

7. Through excellent service, integrate ground connection and air ticket resources, communicate with package travel agencies, and clinch a deal at the most suitable price. And make a confirmation form with the travel agency in time, and collect deposits, advance payments and other related funds according to the situation of the travel agency.

8. Organize tour groups to form a single ticket, efficiently complete the rational utilization of ticket resources, make a good plan for ticket cutting and inventory, and submit it to the ticket department for decision. In the process of issuing tickets, we must ensure accurate, reasonable and timely confirmation of issuing tickets.

9. After the ticket is issued, send the team plan to the ground agency in time and accurately, and ask for confirmation and return.

10, before leaving the tour group, send the tour group notice to the tour group agency in time, and remind it to be delivered to the guests in time.

1 1, the day before departure, take the initiative to contact the guests, inform them of the departure date, flight information, relevant travel precautions, warm tips, good wishes and inform them to contact you in time if they have any questions.

12. Call back the guests according to the reference time of the flight arrival after departure, so as to appease the guests' anxiety about strange places and ensure the satisfaction of the tour guide in picking up the plane and staying at the hotel.

13. During the tour, the guests will pay a return visit to the guests from time to time, so as to know the situation of the guests in time, deal with the bad mood of the guests in time, answer the questions of the guests, understand their real feelings about the tour guides and drivers, and improve their travel experience.

14. After the tour, it is expected that a thank-you message will be sent to the guests before their flight takes off, reminding them of the weather conditions at their departure place.

15. According to the expected landing time of the guest's flight, send a text message to ensure safe arrival and send an invitation to come to Yunnan again.

16. After the tour, according to the feedback information of the guests, inform the guests of the tour group to have a good travel experience and increase the viscosity of the tour group. More importantly, tell the guests to give feedback on the invitation to visit Yunnan again. About when, did you recommend it to other friends, and where do you want to travel in Yunnan again? Remind the dunning and send the bill to the tour group. Understand whether invoices are needed, timely urge payment and ensure that individuals settle accounts within one week and teams settle accounts within half a month.

With the strong support of the government, outstanding achievements have been made in all the work, which has made due contributions to Jinhua's tourism industry and the economic development of the group company. At the end of the year and the beginning of the year, we summarized the work of Sanfeng International Travel Service in the past year, summed up the experience and lessons, and laid a good foundation for the work of Sanfeng International Travel Service in the past 20 years:

First, strengthen service awareness and improve service quality.

In order to improve the overall service level of Sanfeng International Travel Service, we organized and participated in the talent exchange meeting of Hangzhou Tourism College at the beginning of the year. At the meeting, we recruited a group of students majoring in tourism to enrich the travel agency and greatly improved the reception strength of the travel agency. In April, all the staff of Sanfeng International Travel Service worked hard in accordance with the relevant regulations on the service quality of travel agencies, and successively organized trainings on tourism professionals's professional ethics, civilized code for employees, tourism business knowledge, Japanese and puppet fortifications in Beishan, and hired professors from the Tourism Department of Hangzhou Tourism College and leaders of the Tourism Bureau to train Jinhua's interpreters on historical knowledge and tour guide skills, which greatly enhanced Jinhua's explanation strength and prepared for the arrival of the tourist season. During the tourist season, because there are fewer lecturers and more tourists in Jinhua Shuanglong, the lecturers are very hard, but their professionalism is commendable. Their explanation service and related services have been well received by tourists and city leaders, and they have also made certain contributions to Ssangyong's guarantee of tourists. At the same time, as a window of Jinhua, Jinhua Shuanglong shows the enthusiasm and simplicity of Jinhua people and establishes a good external image for Jinhua Sanfeng International Travel Service.

Second, actively carry out internal and external contacts and make friends.

In 20__ years, in order to expand the tourist market, tap the potential of tourism development, and actively cooperate with the two-level tourism management in urban areas, Sanfeng International Travel Service sent travel agency managers to study abroad for many times. Learn the advanced experience of tourism management at home and abroad. In July, travel agencies participated in the tourism promotion conference held in our city, printed and distributed nearly 10,000 copies of tourism publicity materials, and sent people to participate in the domestic tourism fair held in Guangzhou on June 5438+ 10, learning the successful experience of some famous domestic travel agencies, and at the same time expanding the external influence of my travel agency, establishing a good social image of Sanfeng International Travel Agency and making extensive friends with people in the tourism industry, laying a solid foundation for the better development of travel agencies. In terms of internal contact, we actively cooperated with other local travel agencies to launch special tours of patriotic bases, and promoted our scenic spots through peers, which increased tourism revenue and laid the foundation for better development of tourism.

Three, establish and improve the rules and regulations, do a good job in the construction of tour guides.

According to the deployment of the company, the travel agency team was adjusted at the beginning of this year. According to the specific situation that the travel agency has few personnel and heavy tasks, the newly appointed team has made up for the shortage by establishing and perfecting rules and regulations, establishing the post responsibility system for interpreters and the training system for interpreters, and at the beginning of this year hired teachers from the Department of Tourism Geography of the College for professional guidance, which enriched the strength of the travel agency from both software and hardware. Through training and actual reception, these staff have greatly improved the overall reception level of travel agencies. There were no travel complaints throughout the year. At the same time, it also strengthens the cultivation of other qualities of tour guides, such as psychological quality, temperament and adaptability. The full-time tour guide of our travel agency has been well received by domestic and foreign tourists, which has laid a solid foundation for the steady development of travel agencies.

Fourth, unite from top to bottom to successfully complete the reception of the Japanese Jinhua fortress site.

The reception work of Jinhua fortress site in Japan is an important part of travel agency work. In view of Jinhua's tourism fever, the number of tourists who come to visit is increasing year by year, and the requirements of tourists are getting higher and higher. In the past 20 years, the travel agency has strengthened the development and management of the site of Jinhua fortress in Japan, increased the necessary service facilities, expanded the scenic spots, developed many sites, exhibited and repaired more than 2,000 meters of circular roads, and also conducted key training for the interpreters. The management of the office was transferred to strengthen the management of scenic spots. According to the management requirements of higher authorities, targeted training has been given to managers, interpreters and security personnel from all aspects to make the management of scenic spots more standardized. In many receptions and explanations, it has been praised by friends at home and abroad and leaders of relevant departments for many times, which has improved Jinhua's reputation as a tourist city. Under the condition of developing tourism and expanding popularity, we pay more attention to social benefits, and receive local leaders, local working committees, women's federations, primary and secondary school students' teams and army officers and men for many times free of charge within one year, providing a base for relevant departments to carry out patriotic education. It ensured the daily reception work of the Japanese Jinhua fortress site, provided an educational base for the 20__ "Jinhua Year" and the "September 18th" activities, and made contributions. By the end of the year, the site of the Japanese Jinhua Fortress had received more than 80,000 domestic and foreign tourists, and the income of the scenic spot was more than 80,000 yuan.

Annual Work Summary of Travel Agency III

Time flies, in a blink of an eye, I have been working in the accounting department of the company for almost a year. Although the time is short, I have gained a lot in my work with the care of the company leaders and the help of my colleagues. I will summarize my work in the past year as follows:

First, be strict with yourself, be strict with requirements, obey the rules and discipline, and unite colleagues.

Since I came to work in the company, I can be strict with myself, go to work on time every day, correctly handle the relationship between work and personal affairs, and never ask for leave or delay the normal work of the company for personal reasons; At the same time, I study hard and strictly abide by the company's rules and regulations; Unite colleagues and actively cooperate;

Second, I can do my own financial work well.

As a travel agency enterprise cost accountant, I know that cost management is an important part of financial work. Under the guidance of my previous cost accounting, I have carefully studied the cost management process of our company, mainly including the receipt and filing of paper contracts, the examination and approval of daily payments, accounting treatment, and the processing of output value. , especially the audit of contract payment. Whether it is within this month's capital plan and whether it meets the contract payment conditions must be carefully and strictly reviewed, and the payment information and output value information must be carefully reviewed.

Three, the contract stamp duty tax accrual work

At the end of each month, the stamp duty on new contracts received this month can be classified and extracted in time and reported to the tax agent _ _ _, so as to ensure the timely payment of taxes;

Fourth, do other daily affairs well.

Accurately manage unpaid batches, report the latest data to cashier every morning and update other reports in time.

In the past 20__ years, although I have made some efforts around my job responsibilities and made some achievements, I know that there are still gaps compared with the company's requirements and expectations, and there are also shortcomings in my work. Mainly manifested in:

First, I have been in the company for a short time, and I am not familiar with some situations. Can't respond in time and give the leader a satisfactory result. I believe that with the deepening of my work, I will do better.

Second, their own business knowledge and ability are still lacking, and they need to learn and improve constantly.

In view of the above shortcomings, in the future work, I will continue to strengthen the study of financial professional knowledge, improve my professional level, improve myself in details, be strict with myself and do my work better.

Finally, thank leaders and colleagues for their concern and help. I hope that after I become a full-time employee of the company, I can work together better, unite and cooperate, and work together for the development of the company.

Annual Work Summary of Travel Agency 4

The arrival of the year-end seems to make the employees of travel agencies happy a lot. Looking back on the achievements made by travel agencies in the past is really exciting, but after calming down, we can't help thinking about how to grasp the development direction in the face of increasingly fierce competition in the tourism industry. In fact, the hardships of work and the various ways of dealing with the world really make people feel a little hard, but after careful understanding, they can immerse themselves in this sense of accomplishment and are willing to keep fighting for the development of travel agencies. In fact, in order to create satisfactory performance at the end of the year, we should summarize the work done by travel agencies in the past.

We have completed the examination of various business licenses and qualification certificates of travel agencies, and gained a lot in website construction. After the audit of the higher authorities, we can know that there is no illegal operation in the development of travel agencies this year. Whether it is the reception of passengers or the cooperation of various scenic spots, it can reflect the professionalism of travel agencies, and even the signing of contracts strictly follows the wishes of passengers, thus gaining a good reputation. In addition, a major breakthrough of travel agencies this year is the opening of their own official website, which has been built fairly well. However, due to its low popularity, follow-up travel agencies still need to increase publicity.

While doing a good job of publicity, we should sign corresponding contracts with passengers and agree on tourism services. Within the scope of ensuring the authenticity and effectiveness of information, we should use travel agency channels to publicize tourism business, and then sign corresponding contracts after docking with passengers to protect the rights and interests of the other party. Among them, the service items provided by travel agencies should be discussed in detail with passengers before detailed planning. Because such travel agencies handle a lot of business and are quite handy in their work, they still have to find ways to improve the comprehensive quality of tour guides in order to get the praise of more tourists.

Reasonable arrangement of tourism activities, determine the travel time and mode, and then formulate the corresponding route. In fact, this part can be covered according to the travel contract signed in advance, but considering the requirements of scenic spots and the additional requirements of passengers, it will not lead to accidents. Although the focus of this year's work is tourism business, it has not delayed personnel management. After all, in the case of high requirements for the quality of tour guides, it can ensure the smooth completion of the itinerary according to the pre-planning. In addition, due to several resignations of travel agencies, it is necessary to do a good job in recruitment as soon as possible.

Compared with the completed business volume, some defects in the travel agency's work are insignificant, but even so, handling them in a short time will not affect the travel agency's work arrangement. Since we have achieved good results, we should create more brilliant achievements in the work of travel agencies next year.

Annual Work Summary of Travel Agency 5

The hurried year-end reminds me of the past hotel personnel work. For me, working in a hotel for several years has paved the way for my career. Although I am a little lacking in worldly wisdom, I can also be competent for hotel personnel work with the help of my colleagues, but the hotel personnel work completed this year can only be said to be relatively dull compared with previous years. In order to point out the direction for future career planning, it is natural to sum up the hotel personnel work completed this year.

Properly handle the employee information and important hotel documents accumulated in the office. Although the turnover rate of the hotel is relatively high this year, it has also been well supplemented in the face of endless newcomers. The result of this situation is that the original employee information needs to be replaced and sorted out in time, especially the induction materials prepared by new employees need to be checked in detail and given a more accurate reply. In this way, new employees can better integrate into the collective life of the hotel, and the applications submitted by retired employees of the hotel are also processed after the approval of the leaders. The other is to assist other hotel departments to sort out some important hotel documents accordingly. Because I have had such experience in the past, it is easy to apply for hotel documents.

Make statistics of hotel attendance records and submit them to the financial department for accounting before the salary settlement. Although most hotel employees know that their attendance records are closely related to salary settlement, there are not many hotel employees who can insist on punching in on time to ensure that they are not absent from work. In addition, some employees have leave records, which has a certain impact on the daily work of the hotel. Fortunately, there is no malicious absenteeism in this year's hotel attendance statistics. As for the employees who take time off, they have also made reasons analysis and investigation, and submitted relevant records to the financial department for accounting, at least before the detailed payroll, so that hotel employees will not be confused about their absence records.

The completion of the recruitment of new hotel employees and the subsequent on-the-job handling and training may be due to the rise of vocational colleges and the increase of graduate students, which has led to a large increase in the number of hotel applicants. According to the data of previous years, it can be known that the number of applicants in the future should increase gradually, but what makes people feel a little dissatisfied is that the same increasing turnover rate has led to the low professional quality of new hotel employees. Or more applicants just regard the hotel position as a transitional job, resulting in few people willing to stay for a long time, but even so, with our assistance, we helped them complete their entry and skills training.

The coming new year also gives me a deeper understanding of hotel personnel work. Although my work sometimes fluctuates with the hotel performance, the overall improvement also means that I can better handle the problems in hotel personnel work. I just hope that in the face of the dull personnel work this year, the hotel performance will be greatly improved in the future.

Annual Work Summary of Travel Agency 6

This year is coming to an end and a new year is coming. Looking back on the work of the past year, we have both achievements and shortcomings. We strive to sum up our work this year and do better next year. At the end of this year, according to the work requirements of the travel agency, I summarized my work this year.

1, political and ideological aspects

I have carefully studied all kinds of theoretical knowledge, defined the central work in the new century and the goal of building a well-off society in an all-round way, strived to maintain the advanced nature of ideological understanding and always maintained the mental state of advancing with the times. At the same time, we also establish the concept of lifelong learning, and use our spare time to learn computer and legal knowledge to further learn our own business knowledge.

2. Work situation

In this year's work, seriously study business knowledge. In this position, according to the arrangement and requirements of the travel agency leaders, I completed all the travel tasks on time and safely, and tried my best to do my own job. As a driver, in addition to ensuring the use of the car, I also actively participate in various voluntary labor. In order to reduce the production cost, actively carry out energy saving and consumption reduction in daily driving and maintenance. Under the leadership of the travel agency, I completed the work of this year with the tour guide. During this year, I can consciously abide by the various traffic laws and regulations of the unit, work hard, and be on call in the morning and evening or on holidays when the leadership and production need it, without pay or complaint.

During the installation of equipment in my travel agency in winter, all my comrades went out early and returned late together, and struggled for more than ten hours on the road every day, successfully completing various tasks and being affirmed by the leaders. Strictly abide by the driving system at ordinary times, drive on time, carefully maintain the vehicle, keep the vehicle performance in the best state, study hard on technology, master the daily maintenance and driving performance of the vehicle, and actively participate in safety learning. Obey the traffic police's command, do not drink and drive, drive in a civilized way and treat guests politely, which ensures safe driving without accidents all year round.

3. Existing problems and plans

Although after some efforts, my business level has improved a lot compared with the past, but it needs to be further improved. In my future work, I will strengthen my self-management awareness, be brave in pioneering and innovating, strengthen theoretical and business study, and constantly improve my business and technical level. Next year, I will work hard with the tour guide and make my work in by going up one flight of stairs under the guidance of the travel agency.

Travel agency annual work summary 7 pages

Although the arrival of the year-end brings the personnel work of travel agencies to an end, it does not mean that we can relax. After all, both personnel planning and the propaganda work of travel agencies need to be treated with care. In fact, careful analysis shows that the recent personnel work is indeed unsatisfactory, especially the high turnover rate of recruited employees this year has been bothering many employees in the Ministry of Personnel, so even if we only learn a lesson, we should sum up the personnel work that has been completed this year.

According to the instructions of the person in charge of the travel agency, handle the recruitment work in batches and establish cooperation channels. Due to the small scale of travel agencies, the online platform recruitment channel was used in the past. Although there are many applicants, their working ability is very rich. Therefore, this year's recruitment column has revised the relevant information, resulting in a lot fewer people applying to travel agencies. However, it can be seen that the work experience and social experience are much better than most employees recruited in the past. Perhaps it is the lack of systematic training mode in travel agencies, which leads to the lack of sense of belonging and identity of these new employees, especially some younger intern salesmen who choose to resign directly when their performance is not up to standard.

What is done well is the attendance work of travel agencies, which is fair and just. In fact, because the travel agency has installed punch cards, all employees' attendance records have clear data, which will prevent some employees from confusing the fact of being late and bring trouble to the attendance work of personnel employees. Although sometimes employees do forget to punch in, it plays a very good role after being linked with performance appraisal. As for leave, leave and other documents, they will be uniformly entered into the computer as reference data for performance appraisal. It is precisely because they can handle the attendance work of travel agencies that they are recognized as personnel employees by the leaders.

Participated in the propaganda work of some travel agencies and made achievements in planning. Perhaps it is because I am no stranger to the propaganda work of travel agencies, but I can achieve satisfactory results. In particular, I have developed the habit of planning first and then acting, which leads to my strong planning when dealing with propaganda work. And the follow-up results are enough to prove that the planning of the plan is much more useful than the blind propaganda work. Therefore, I can attract the corresponding customers to handle tourism business whether I use holiday gimmicks or not. Because the travel agency has a systematic process in this respect, I don't have to do it for publicity.

Although the personnel work of the travel agency has been completed, it still needs to solve the existing defects. After all, in the face of future challenges, I don't have much time to gradually revise the problems existing in personnel work, so I will cherish my time working in travel agencies and concentrate on personnel affairs.

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