What should I do if I take out fake money from an ATM?

When a customer suspects that he has taken out counterfeit currency from a bank's self-service machine, he should go to the bank concerned within 20 working days from the date of handling the withdrawal business, bringing valid documents, the suspicious currency, and proof of the withdrawal business. Submit the "Application Form for RMB Prefix Number Inquiry" to apply for inquiry.

The bank will query the prefix number through the system within 3 working days. If it is determined that the bank paid counterfeit currency, the customer will be compensated in full; if it is determined that the counterfeit currency was not paid by the bank, the bank will collect the physical counterfeit currency.

After the inquiry business is completed, if the customer still has objections to the inquiry results, he or she can apply for re-inquiry to the superior bank of the inquiry-accepting bank or the branch of the People's Bank of China within 3 working days. The latter will investigate and handle the bank concerned within 15 working days after acceptance, and notify the customer of the investigation results.

Extended information:

Deposits and withdrawals from ATM machines of multiple banks

The reporter experienced it at a China Construction Bank self-service bank outlet: insert into the all-in-one deposit and withdrawal machine Use your UnionPay debit card, enter your password, select to withdraw 500 yuan on the display, and the machine will "spit" out five hundred yuan bills.

At this time, the left side of the ATM machine display screen is the common "Print Receipt", and the right side appears a line of options that are not available on other deposit and withdrawal machines: "Print Serial Number".

After the reporter selected this function, the machine spit out an "ATM Customer Notice". The size and format of this order were consistent with other receipts from the bank, but five strings of numbers and The symbol composed of letters is the serial number of these five banknotes.

Ifeng.com-If you take out counterfeit banknotes from an ATM, you can verify your claim