How does the Xiangyang 12345 citizen hotline work?

The Xiangyang 12345 citizen hotline works.

What is the mayor’s hotline:

1. The mayor’s hotline is an important channel for the government to closely contact the people and solve problems for the people. It is also an important channel for accepting people’s criticism, suggestions and supervision of government work. , is responsible for coordinating and solving the difficulties and problems encountered by the people in daily life;

2. 12345 generally refers to the telephone number 12345, mayor’s mailbox, mobile phone text message, mobile phone client, A public service platform composed of Weibo, WeChat, etc. that specifically handles hotline matters, not just 12345;

3. The 12345 hotline can improve the level of service to the people, promote administration according to law, and innovate Social governance, safeguarding the legitimate rights and interests of natural persons, legal persons and other organizations;

4. The 12345 hotline, in accordance with the principle of “response must be answered, must be answered”, categorizes and integrates public-facing services established by departments at all levels. Provide non-emergency government hotlines such as business inquiries, consultations, complaints, help, public services, collection of opinions and suggestions, public opinion surveys, etc.;

5. The work of the 12345 hotline must be supervised by the people's congress deputies at the same level in accordance with the law. and democratic supervision by members of the CPPCC, report the operation status of the 12345 hotline and the handling status of various departments as required, announce it to the public through appropriate means, and actively accept social supervision;

6. Comprehensive application system supervision, Use various methods such as written supervision, special supervision, and instruction supervision to urge and supervise the handling of the undertaking units. Through all-round supervision and various forms of supervision, all units are encouraged to perform their duties conscientiously and ensure that "everything is responded to and implemented" for the masses' demands.

Legal basis: Article 2 of the "Regulations on Letters and Calls"

The term "letters and calls" as mentioned in these regulations refers to letters, emails, faxes, phone calls, visits, etc. made by citizens, legal persons or other organizations. In the form of reporting the situation and making suggestions, opinions or complaints to the people's governments at all levels and the working departments of the people's governments at or above the county level, the activities shall be handled by the relevant administrative agencies in accordance with the law.

Citizens, legal persons or other organizations that reflect the situation and make suggestions, opinions or complaints in the form specified in the preceding paragraph are called petitioners.