Model essay on annual work summary of hospital registration room (5 selected articles)

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In the past year, under the guidance, support and care of the hospital leaders, and with the cooperation of various departments, all security personnel have worked hard to give full play to the functional role of the security department, ensuring fewer cases and good order in the hospital, creating a stable working environment for employees and working actively, which has been well received by the hospital leaders. The work and study in the past year are summarized as follows.

First, ideological progress.

Actively participate in the collective activities organized by the hospital, abide by the law, strictly abide by various rules and regulations, and firmly establish the lofty moral character of serving the people wholeheartedly. Over the past year, through the continuous hard study of security personnel, it has laid a good foundation for better completion of security work.

Second, implement the target responsibility system.

In order to truly implement the goal of comprehensive management of social security in the hospital, the safeguard section signed a responsibility letter for the goal of comprehensive management of safety with the heads of various departments, making it clear that the head of the department is the first person responsible for comprehensive management of safety, and at the same time implementing the system of quarterly meetings.

Third, further deepen and improve security precautions.

Effectively reduce the incidence of criminal cases in hospitals and change the political outlook of hospitals. The hospital is a public place, and many people come in and out of the hospital every day. It is really difficult to take safety precautions among so many people. In view of this special situation, our department makes full use of the existing hardware facilities for 24-hour monitoring, and strengthens the system construction, requiring each security guard on duty to make patrol registration, so that whoever goes to work will be responsible. Enhance the sense of responsibility of security personnel.

Fourth, measures taken in view of the large flow of people.

Our hospital implements open management. The flow of people is large and complicated, and wallets and mobile phones are easy to be stolen in wards and clinics. We have taken corresponding measures. The outpatient department, pharmacy window, charge window and ward are patrolled by special personnel, which greatly reduces the theft rate in our hospital. The electronic monitoring equipment on each floor has been improved and optimized, and anti-theft warning signs have been posted on outpatient pharmacies and payment windows. The double prevention of civil air defense and technical defense has obviously reduced the incidence of cases in our hospital.

Through the joint efforts of the whole hospital, the safeguard section has become a good window of our hospital. Because from the visit of personnel to the entry and exit of vehicles; From security to the configuration of fire facilities; We have all achieved civilization, science, preciseness and high efficiency. Although with the care and support of leaders and the help of comrades, our work has achieved certain results, but there is still a certain gap between the requirements of leaders and the hopes of comrades. At work, there are still some unsatisfactory places. We will study hard, learn lessons, sum up experience, strive to improve the comprehensive quality and make our due contribution to the security work of our hospital.

Model essay on annual work summary of hospital registration room (select 5 articles) 2 x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x On ×××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××× Director Fang X and Deputy Director X of the Municipal Health Bureau attended the meeting, and about X attended the meeting. Xx social supervisors hired by X Municipal Health Bureau also attended the meeting.

In 20xx, Director Fang X of the Municipal Health Bureau summarized the current situation of appointment registration in the whole city, and pointed out that since the implementation of appointment registration, all tertiary hospitals have paid enough attention to appointment registration, and the work has made progress, but the effect is uneven. In some hospitals, the appointment and registration work has been well received by patients and the media, but in many hospitals, the appointment and registration work is superficial and formal, and the patients' response is not good, and even they are named by the media. Therefore, we should sum up experience in time, seriously find problems and improve them in time. Especially for hospitals reflected by the media and social supervisors, we should carefully analyze the problems, come up with solutions as soon as possible, and do a good job of appointment registration, which is beneficial to both doctors and patients and meets the medical needs of the people.

According to the data reported by X Hospital, from X to X, X tertiary hospitals * * * plan to launch X registered number sources, accounting for x% of all number sources. There are x actual registration appointments, among which, according to the registration source, there are x ordinary numbers, accounting for x%, and x expert numbers, accounting for x%; According to the reservation method, the window is reserved for X times, accounting for x%, the telephone is reserved for X times, accounting for x%, and the network is reserved for X times.

The meeting asked all tertiary hospitals to further unify their thinking, raise awareness, fully understand the importance, complexity and particularity of appointment registration, solve the problems faced by appointment registration through careful planning and continuous thinking and practice, and continuously optimize and improve all aspects of outpatient service. It is necessary to study the needs of the masses and implement the work requirements: First, effectively promote the appointment registration of follow-up visits in different periods, the appointment registration of community referrals and the outpatient level, and guide patients to seek medical treatment in an orderly manner. Second, according to the needs of patients, reasonably determine the proportion of the source of the appointment number and the appointment time, and effectively divert patients. Third, it is necessary to further study the extension of the opening hours of telephone reservations, rationally equip the software and hardware environment, and improve the call satisfaction rate of telephone reservations. All hospitals should strive to practice the patient-centered service concept, strengthen empathy, take appointment registration as a key work to improve the efficiency of medical services and optimize the medical service process, earnestly take responsibility and implement it to the letter, so as to achieve practical results in this work of benefiting the people.

Three years have passed since the annual summary of the work of the hospital registration office (five selected articles). Looking back on the past year, I can't help feeling a lot. During this year, as a responsible nurse, under the correct leadership of the head nurse and with the care and help of colleagues in the department, I earnestly adhered to the concept of patient-centered and quality-centered nursing service to adapt to the new situation of social development. Looking back on the overall work in the past year, there are sadness, grievances and achievements:

First, in-depth study, improve quality and practice basic skills.

First, seriously study important thoughts and improve personal ability.

The second is to strengthen the cultivation of their own professional ethics. At work, I always remind myself to adhere to the policy of "honesty, self-discipline, high responsibility and enthusiastic service", and earnestly make patients like people and leaders like people. In the spirit of being highly responsible for patients, we should strengthen the cultivation of "four selves", that is, "self-respect, self-examination, self-vigilance and self-motivation", give full play to our initiative as a responsible nurse, and use our profession in our hearts.

Third, pay attention to the professional image of nurses and strengthen their professional level. Pay attention to civilized and polite service at work, adhere to civilized language, be dignified in appearance, dress neatly, not over the shoulder, do not wear heavy makeup, do not wear high heels, be polite to patients, have a kind attitude and have a standardized language. In terms of professional knowledge, we usually insist on learning and paying attention to the basic business knowledge and related professional knowledge of our department, such as "three basics and three strictness of nurses" and "basic nursing knowledge", and implement the service concept of "patient-centered, quality-centered" to improve our own quality and emergency ability. Over the past year, with the patient and meticulous guidance and support of the head nurse, I have made great progress and improvement in many aspects, laying a good foundation for the professional and technical qualification examination of nursing teachers next year.

Second, patient, meticulous and enthusiastic, patient-centered.

With the goal of "doing better" and the working principle of "enthusiasm, carefulness and patience", we have cultivated the sense of innovation and successfully completed the work for 20xxxx years.

Conscientiously do a good job in teaching practice nursing students, and educate them that they need to be serious and responsible, have a correct attitude, have a clear mind and have professional knowledge related to the department. I opened my eyes and demonstrated the operation in person until the students understood it and won unanimous praise from the students.

I have a correct working attitude and "the doctor's parents care". I take it as my duty to do everything possible to alleviate the pain of patients. I hope all patients can recover as soon as possible at work, so every time I enter the ward, I spare no effort to encourage them, patiently help them understand their illness, establish confidence in overcoming the disease, and silently pray for their early recovery. Do it for the patient you are really responsible for.

Enthusiastic, careful and patient. I am a nurse in charge of a patient with advanced gastric cancer. When I first entered the department, the patient refused treatment because she lost hope for her illness. In order to make her cooperate with the treatment, I insist on massaging and washing her feet every day and treating the patients with sincere feelings. In the work, I can treat every job correctly and seriously, devote myself to my work, serve patients enthusiastically, abide by labor discipline seriously, ensure attendance on time, have a high attendance rate, make effective use of working time, stick to my post, and need to work overtime to finish my work on time, so as to ensure that my work can be completed on time.

Looking back on the past 20xxxx years, we have made some achievements, but there are also some shortcomings, such as impatience in style. In the new year, with a brand-new attitude, I will make persistent efforts to complete my own work and other tasks entrusted by department leaders and head nurses, study hard and be strict, and make unremitting efforts to become an excellent nurse.

Under the leadership of the higher authorities and the government, with the great help and support of all levels and departments, and under the guidance of Scientific Outlook on Development, our hospital has steadily promoted basic public health services, strictly implemented the national essential drug system, and the income of various medical services has steadily increased. The completion of various tasks in the past year is summarized as follows:

First, focus on strengthening the ideological and moral quality education of cadres and workers, and enhance the ideological and political level of cadres and workers in the hospital.

Closely following the theme of the development of the times, the "xx Hospital" will be established throughout, with the "three good and one satisfaction" activities as the carrier, actively learning advanced deeds, innovating the learning mode of employees' ideological and political theory, and combining ideological and moral quality education with their own work to achieve double promotion and double development. Through a series of study and education activities, the ideological and theoretical level of cadres and workers in the hospital has been significantly improved, the purpose of serving the people has been carried forward, the medical ethics has been significantly improved, the work has formed a joint force, and the mental outlook of employees has taken on a new look.

Second, the completion of medical business income

This year, our hospital has completed a total of xx outpatient visits in rural areas, and it is estimated that the annual target number of tasks can be completed, with more than xx hospitalizations, accounting for xx% of the target number of tasks. The total income of two-level medical services in rural areas is xx million yuan, of which the hospital medical services are more than xx million yuan, the annual target number of tasks is xx%, the average hospitalization days is xx%, and the hospital bed utilization rate is xx%, starting from 100 yuan, and the balance at the end of the year is expected to reach about xx billion yuan.

Three, accelerate the implementation of basic public health services, and strive to promote the equalization of rural public health services.

In 20xx, the filing of basic public health service projects in our township basically ended. * * * Paper health records have been established for xx people in X villages in the township, and the filing rate of residents' health records is xx%, and the work of missing and filling vacancies is under way. With the strong support of the government, * * * completed the filing of electronic files of xx people, with an input rate of xx%. A total of xx patients with chronic diseases were screened out in the township, including xx patients with hypertension, xx patients with type II diabetes and xx patients with severe mental illness. The management rate of chronic diseases reached xx%. The systematic management rate of children is xx%, that of pregnant women is xx% and that of high-risk pregnant women is XXX %；. In x-xx months, the vaccination rate of seven kinds of vaccines was xx%, and people under xx years old were replanted with hepatitis B vaccine and vaccinated with second-class precious vaccine. Held a regular meeting of rural doctors for xx times, conducted training on health laws and regulations and vaccination-related knowledge for xx times, and tested the theoretical knowledge of rural doctors for xx times. Within x-xx months, the health center held xx lectures on health education knowledge, 6 health education consultation activities, distributed xx kinds of health education publicity materials, and received xx consultations.

Four, the new rural cooperative medical system runs healthily, and the fund-raising work is completely over.

In 20xx, under the leadership of the county joint management office and the government, the rural new rural cooperative medical system strictly implemented the policies of the reform of the new rural cooperative medical system, increased the publicity of the new rural cooperative medical system through multiple channels, steadily improved the enthusiasm and participation rate of the masses, and truly achieved "the government won the hearts of the people, the people benefited, and the medical institutions developed." In 20xx, the township has completed two-level outpatient compensation of xx person-times, outpatient compensation fund of xx million yuan, and completed the reduction or exemption of hospitalization compensation of xx person-times and compensation fund of xx million yuan; Compared with previous years, the number and proportion of compensation for hospitalization at the township level have increased significantly, and the masses have received tangible benefits, effectively reducing the burden of medical treatment for the masses; After the county-wide fund-raising meeting, our township held 20xx township-wide fund-raising meetings in time, and set up a fund-raising leading group headed by the township people's government and attended by relevant units in villages and townships to carry out the publicity and household fund-raising work of the new rural cooperative medical system. Strictly require the village groups involved in resettlement to ensure that the participation rate of immigrants must reach xx% to the letter, and complete the verification of cooperative medical certificate while charging fees, ensure that the participating mass cards will not leave their hands, and timely reduce medical expenses. The fund-raising work of the new rural cooperative medical system in 20xx has been fully completed. The township * * * has participated in xx households with xx people, with the participation rate of xx% for households and xx% for people, successfully completing the tasks assigned by the county party committee and government.

Five, the rural integrated management work steadily, and gradually strengthen the construction of village clinics.

Our hospital has realized the standardized management of "four systems and five unifications" in rural integrated management, and the village-level finance is open and transparent. This year, under the extremely difficult financial situation of health centers, the construction and renovation of Xiadian village clinic, Shangdian village clinic, Xiaojiezi village clinic and Dacheng village clinic have been completed one after another, focusing on strengthening the renovation of Dacheng village clinic involving the resettlement of the first batch of Xiaowan immigrants, further strengthening and improving the office conditions of clinics, and meeting the medical needs of local people to varying degrees.

Six, strengthen the construction of a clean government and comprehensive management of social security, to ensure the smooth progress of all work.

This year, under the leadership of the County Health Bureau, the Commission for Discipline Inspection and the Commission for Discipline Inspection, the work of building a clean and honest party style and comprehensive management of social security in our hospital strictly implemented the "one post and two responsibilities" system, put the work of building a clean and honest party style and comprehensive management of social security into key work requirements and arrangements, implemented responsibilities at different levels, and signed letters of responsibility. There were no cases of violation of discipline and social security in building a clean government throughout the year.

Seven, the outstanding problems in the work and the direction of the next step.

Through a comprehensive summary and analysis of the completion of all the work, although the work of our hospital has achieved certain results, it is still far from the requirements of higher authorities and the broad masses of the people, especially for some people. The outstanding problems lack corresponding solutions and measures, and the masses are dissatisfied with the medical services and medical staff in our hospital. Generally speaking, there are the following outstanding problems:

(1) Some cadres and workers have a low level of ideological and political theory, lack the study of political theory and laws and regulations, hold a wait-and-see attitude towards the relevant medical reform policies of the state and governments at all levels, and do not understand and support the medical reform work.

(2) Some medical staff are not responsible and enterprising, and the phenomenon of "being raw, cold, hard and pushing" still exists generally. They don't care about the sufferings of the masses, don't understand their wishes, and treat patients insincerely, which leads to the tension between doctors and patients, and the phenomenon that the masses have doubts and distrust of medical services is particularly prominent.

(3) Due to the implementation of medical reform and performance-based pay reform policies, the enthusiasm and initiative of some employees, especially regular workers, have shown a retrogressive trend. They lack initiative and creativity in their work and will not take the initiative to find a job. There are not many ways to work. They don't take the initiative to find a job, but talk about conditions, put difficulties first, and just ask not to give them.

(4) The focus of rural medical staff has not yet shifted to providing basic public health services. The health examination rate of residents' health records is low, the management and follow-up of chronic diseases are not standardized, the times of children's physical examination and maternal health care can not meet the standards and requirements, there are omissions and errors in the contents of residents' health records, the enthusiasm of the masses for participation and cooperation is poor, and the overall work progress is relatively backward.

(5) The professional technical level of medical staff is not high, and their comprehensive service ability is relatively weak, so it is difficult to develop new technologies and projects, resulting in some medical equipment being idle.

According to the above analysis, there are still shortcomings and gaps in our work in all aspects, and there is still a big gap with the requirements of superiors and the broad masses of the people. In the next step, our hospital will focus on the target requirements of the comprehensive health work responsibility book, focus on the weak links, pay close attention to implementation, continue to strengthen the training of cadres and workers in ideological and political theory, laws and regulations, and medical reform policies, strengthen the education and rectification activities of medical ethics, focus on rectifying the phenomenon of "being cold and pushing hard" that is common among medical staff, and strive to change the service mode, change passive work into active work, and select people who are responsible and responsible. Accelerate the work of basic public health service projects and the process of rural integration, resolutely implement the national basic drug system and the zero-difference sales policy, and consolidate and improve the new rural cooperative medical care. At the same time, it is necessary to strengthen instructions, reports, communication and coordination, actively strive for the support of higher authorities and the government, increase and speed up infrastructure construction, strive to improve the environment and conditions for people to see a doctor, strengthen the building of a clean government and rectify the work style of the industry, do a good job in making hospital affairs, government affairs and financial affairs public, and actively accept the supervision of higher authorities and society. Improve the satisfaction of the masses, strive to achieve a double harvest of economic and social benefits at the end of the year, successfully complete various tasks, and hand over a satisfactory answer sheet to the superior.

The model essay on the annual work summary of the hospital registration office (selected 5 articles) will soon pass five XX years. During this year, I worked and studied here, constantly honed my working ability in practice, and greatly improved my professional level. As a toll collector, the toll collector's job is not only to collect money, but also to ensure accuracy. In any hospital, the toll collector is the window unit, and the patient is the first one to face. The toll collector not only represents the image of the hospital, but also maintains the image of the hospital at all times. A good toll collector will let patients get spring service in the shortest time and be satisfied with the charges and the hospital. The following is a summary of my work in XX years.

First, actively participate in political studies and strive to improve their political literacy. Second, dedication, selfless dedication, unity and mutual assistance, and the successful completion of the tasks assigned by the hospital leaders. Third, advocating science, assiduously studying professional knowledge and improving comprehensive quality. 1 is to strictly abide by the rules and regulations of hospital charges, without any carelessness; The second is to have skilled computer operation skills and be able to serve every patient accurately and quickly; 3. Be familiar with the medical terms and related fees of various departments to reduce losses.

Through this year's work and study, I can also cope with the registration work. For example, patients who are noisy or find fault know how to communicate with patients and solve existing problems. In this year, I always keep smiling, warm words and good attitude to serve the needs of patients, and don't bring our personal emotions and some bad habits to work.

After work, you can use your spare time to learn something from the old staff of the department that you don't usually understand and learn more medical knowledge. As long as we keep learning, improving and making progress, we can better lay the foundation for our future. Nowadays, the competition in this society is so fierce. Only by doing this well can we have the ability and capital to teach the new employees behind our department in our current jobs. It is also a time to exercise yourself and prepare for leaving this post in the future. It is not easy for us to know how to make extraordinary achievements in an ordinary job after we work.

I have been working in this position for almost a year, and I have made some progress in my work, but I still feel very profound. I feel that no matter what position you are in, you should have a sense of responsibility and gratitude. Let's work together for a better tomorrow.