Does Postal Savings Bank have a lobby manager? What academic qualifications are required?

Service Standards for Lobby Managers of Postal Savings Bank of China Business Outlets (Trial) \x0d\ \x0d\Chapter 1 General Provisions\x0d\ Article 1 is to thoroughly implement the "customer-centered" service concept and standardize The service behavior of the lobby managers of Postal Savings Bank of China business outlets is formulated in accordance with industry standards such as the "China Banking Industry Civilized Service Convention" and the "China Banking Industry Civilized Service Convention Implementation Rules". \x0d\Article 2 These regulations apply to the lobby managers of Postal Savings Bank of China business outlets. The term "lobby manager" as mentioned in this specification refers to the person who actively guides and diverts customers in a mobile manner in the business hall, provides business consultation to customers, handles customer complaints, and assists in marketing and publicity. \x0d\Chapter 2 Basic Qualities and Basic Requirements\x0d\Article 3 Good professional accomplishment. Be dedicated to work, have a strong sense of responsibility and enterprising spirit, and abide by rules and disciplines. Ability to think from the customer's perspective and proactively serve. \x0d\Article 4: High personal quality. Technical secondary school degree or above, engaged in financial work for more than one year, strong learning ability. Good psychological quality, rigorous style, and overall concept. \x0d\Article 5: Comprehensive business knowledge. Received training on basic business, service etiquette, complaint handling, etc., and is familiar with the basic systems and regulations of counter business, and understands various business knowledge. \x0d\Article 6: Outstanding service capabilities. Strong communication skills with customers and strong language expression skills. Good at coordinating and handling customer opinions, maintaining customer relationships, and having the ability to handle emergencies and on-site control. \x0d\Chapter 3 Service Responsibilities\x0d\Article 7: Guide and divert customers and maintain business order. Understand customer business needs and guide customers to the corresponding business area to handle business. Carry out customer diversion work, actively guide customers to use self-service equipment, and conduct demonstration operations according to customer needs. Check the business environment, self-service equipment and service facilities to ensure a good service environment and business order at the outlets. \x0d\Article 8: Provide business consultation and provide quality services. Provide business consultation and explanation according to customer needs. Manage and supervise the service status of this outlet, promptly correct teller violations of regulations, supervise and guide the service behavior of security, cleaning, insurance sales and other personnel in the business hall, and provide customers with quality services. \x0d\Article 9: Handle customer opinions and maintain customer relationships. Handle customer complaints within outlets in a timely manner, compile reasonable customer opinions and suggestions and submit them to relevant personnel. \x0d\Article 10 Understand customer needs and innovate service methods. Understand customer demand information for products, put forward opinions and suggestions based on the current situation, and constantly explore new service measures and methods. \x0d\Article 11: Marketing financial products and expanding service channels. Effectively promote and recommend financial products to customers, actively cooperate with account managers to provide customer service within the branch; identify high-quality customers, tap potential high-quality customers, and provide priority and high-quality services to mid-to-high-end customers. \x0d\Chapter 4 Pre-Business Preparation\x0d\Article 12 Self-examination and sorting. Arrive at work 10 minutes early, and your appearance meets regulatory requirements. Organize work logs and other business information on the countertop, and keep the worktop clean and orderly. \x0d\Article 13 Supervision and inspection. Assist the branch manager in supervising tellers to prepare for shifts. Check whether the teller's work number plate, clothing, accessories, supplies, etc. are in compliance with regulations. If the requirements are not met, they should be corrected or the person in charge of the outlet should be promptly asked to resolve the issue. Check whether the internal and external environment of the business hall is clean and beautiful; check whether various equipment and facilities such as ATMs, interest rate boards (screens), queuing machines, and currency counting (inspection) machines for customers are intact and normal; check business documents and promotional materials etc. Whether the display is standardized and the varieties are complete. \x0d\Article 14: Open the door to welcome guests. After the business hall opens, you should stand at the entrance with a standard posture and greet the first batch of customers with a smile. If there are many customers, the customer flow should be reasonably diverted.