Responsibilities of delivery post

In life, job responsibilities are used in many places, and formulating job responsibilities can effectively regulate operational behavior. How are the general job responsibilities formulated? The following is my collection of distribution job responsibilities, welcome to learn and reference, I hope to help you.

Responsibilities of delivery post 1 i. Provisions on delivery service

The goods sold in the electronic mall are delivered and installed by the logistics center. Yichang city can enjoy free service in the whole delivery process, and the delivery time limit must be "within half an hour". After the delivery is completed, the customer must be asked to sign the "delivery copy" and bring it back to the logistics supervisor.

Second, the deliveryman's code of conduct

1. The deliveryman must wear the tooling specified in the contract when working in the logistics center and customers' homes.

2. When you arrive at the customer's home, you should knock on the door three times or ring the doorbell first, and then knock on the door three times or ring the doorbell to show politeness.

3. When you enter the customer's home, you should first wear clean shoe covers, and after obtaining the customer's consent, put down the goods purchased by the customer as specified by the customer.

4. After the customer has no doubt, ask the customer to sign the "delivery note" for confirmation, give the shopping receipt to the customer, and collect the payment from the customer according to the amount of the receipt.

Third, the delivery man's terms of service

1. When you meet a customer for the first time, introduce yourself first: "Hello! I am the deliveryman of XX Mall, and the goods you purchased have been delivered to you, please check it! "

2. Inspection: When the customer inspects the goods, the service language is: "Please check the goods ordered according to your order."

3. When handling: the customer will start handling after verification, and ask the customer before handling. The service language is "Where do you want it?"

4. Answer: Communicate with customers when handling goods, actively publicize the company's services, and seriously answer customers' questions.

5. When signing: When the goods are delivered, the customer is required to inspect the goods. The service language is: "Please check and accept, and we will solve the problem immediately." Please sign the "receipt" after the customer confirms it is correct. Service language: "Please sign for it to prove that we have completed the delivery task. Please evaluate the delivery. You can also give our company valuable opinions and suggestions. Thank you! " If there are problems with the quality of goods that need to be dealt with, they must be identified with customers, fill in the "delivery note" truthfully, and sign with customers for confirmation.

When you leave, you should say goodbye and thank the customers with a smile. The service language is: "Thank you for shopping in our company. Welcome to visit again! If you are dissatisfied with our products and services, or have problems that need to be solved, you can report them to us in time. We will try our best to solve the problem for you! Thank you for your support for our work, goodbye! "

Four, delivery service matters needing attention

1, shipping instructions:

(1) Before the goods are delivered, make a detailed inventory of whether the goods and gifts are complete.

(2) Handle the goods with care. Pay attention to the protection of fragile products. For goods that are easy to scratch, anti-scratch packaging and protection must be carried out.

(3) Dirty goods must be packed in dustproof and waterproof way, and the space of transport vehicles should be used reasonably, and they should not be piled up at will.

(4) During transportation, collision and friction between commodities should be avoided as much as possible, and damage to commodities caused by unreasonable loading should be avoided.

2. Safety instructions

(1) Ensure the absolute safety of goods during loading, unloading, handling and driving, and avoid personal injury and other accidents.

(2) During transportation, the deliveryman should obey the traffic rules and drive normally. It is forbidden to overspeed and rush, so as to avoid personal injury or damage to goods due to sudden braking.

Order delivery process

Advertising-customer places an order by phone-customer service answers the phone to confirm the order-customer service prints the triple delivery note and receipt to the logistics distribution supervisor-the logistics distribution supervisor looks for the goods according to the delivery note, delivers the goods to the deliveryman, counts the quantity of the goods face to face with the customer, gives the sales receipt to the customer-the deliveryman collects the money, asks the customer to evaluate the deliveryman, and gives the delivery payment and delivery note to the customer service for delivery.

Responsibilities of the position of logistics supervisor

1. Be responsible for managing the company's commodity inventory and distribution, be familiar with the route and terrain in this area, and arrange the daily distribution route reasonably.

Second, responsible for the management of the company's vehicles and distribution personnel.

3. Be responsible for timely and correct input and check of purchasing and delivery data.

4. Responsible for handling the goods returned by the deliveryman and customers, accepting the returned goods, and feeding back the returned goods to the relevant person in charge of the company in time.

5. Supervise the delivery work and delivery speed of the deliveryman, improve the work efficiency of employees, obey the work instructions of the company manager and assist the company manager to do a good job.

Intransitive verbs cooperate with the company's propaganda work in this area.

7. Be responsible for the job evaluation of employees, ensure the implementation and enforcement of the company's work standards, and provide basic training for new employees in practical work.

Responsibilities of delivery post 2 1. Seriously master the handling skills of bulk commodities.

2. Be familiar with the distribution of lines in this area.

3. Be familiar with the basic performance and simple installation methods of large commodities such as electrical appliances.

4. Be responsible for the timely, safe and intact delivery of bulk or batch goods agreed by customers to the places designated by customers.

5. Be responsible for the safety of the goods delivery process.

6. Be responsible for placing or installing goods for customers.

7. Assist customers to carry large items that need to be returned or repaired.

8, in strict accordance with the commodity delivery procedures.

9. If you can't arrive on time due to special reasons, you should call the customer in time to inform the expected arrival time.

10, be polite, ring the doorbell or gently knock at the door when you arrive at the customer's home, and take the initiative to say hello and identify yourself before moving the goods into the customer's home. Don't act rashly.

1 1. Ask the customer to show the delivery note, check the delivery note and ask the customer to sign the delivery note, and then return it to the cabinet leader.

12. The deliveryman is on standby at the place designated by the duty manager, and must reply within 5 minutes after receiving the page.

Three responsibilities of delivery post 1. Drive safely.

(a), before the car condition inspection

1, check the water and oil before driving.

2. Check the body advertisement.

3. Check whether the goods carried in the vehicle are in good condition, and ensure that the goods are safe and complete in transit.

(2) Check and confirm the bill of lading before departure.

Check carefully whether the goods are consistent with the delivery note and return note before leaving the car.

(3) Drive safely on the way

Don't violate traffic regulations.

(4) Parking should be safe.

1. Normal traffic cannot be affected when parking. Lock the door when you get off.

2. Arrive on time, deliver the goods in time, and never let the car go.

3. Enter and leave the warehouse in strict accordance with the sequence and driving route, and compensate the damaged goods according to the price.

(5), body cleaning

Thoroughly clean the inside and outside of the car body regularly. It is forbidden to be dirty and smelly, and offenders will be severely assessed.

Second, standardize services.

(a), the instrument is clean and tidy

1, dressed neatly.

2, the body is clean, neat, no stains.

3. Deliver the goods to the ordering customers in time.

If you can't deliver the goods in time because of the delay on the way, you should contact the company so that the company can send another car.

(2) Polite service

1. Listen to customers' complaints patiently and explain them well.

2. Do a good job in customer service and exchange goods in time according to regulations.

3. Collect information of competitive terminals and report it in time.

4. Ensure timely and accurate delivery of terminal orders, correct service attitude and improve service quality.

5. The products that have been removed from the terminal store should be returned to the terminal store in time according to the adjusted goods, and the new goods should be handed over to the terminal store in time. If the products are not delivered in time according to the monotonous goods, in addition to taking the personal responsibility for purchasing the products, the assessment should be doubled.

6. It is strictly forbidden to engage in disorderly credit granting in the communication with terminal stores. If the respondent has bad credit behavior, he will be fined 50 yuan every time. If the circumstances are serious and cause influence or consequences, multiple assessments should be made.

7. To ensure the accurate and timely implementation of the promotion policy and the company's compensation for terminal stores, it is strictly forbidden to have fuzzy price behavior. For the above reasons were reported or complained, each assessment of 50 yuan. If the circumstances are serious and cause influence or consequences, multiple assessments should be made.

Third, the record work

(a), the daily work schedule is recorded.

1. Fill in the car use record carefully and report it to the storage and transportation minister every three days.

2. Record the driving situation of the vehicle and check it in time to ensure the safety of the vehicle.

(2) Record the suggestions made by customers.

Customers should record the opinions and suggestions put forward by the company and hand them over to full-time leaders after returning to the warehouse.

Fourth, obey the command

Absolutely obey the arrangement of the leader.

1, and delivery time shall not be unreasonably delayed or rejected.

2. Don't go out to deliver goods without permission during working hours.

3. Have any objection to the work arranged by the leader, and report to the superior after the work is completed.

4. The company subsidizes the logistics mobile phone 10 yuan every month. At all times, drivers must carry their mobile phones with them and turn them on. Calls to company leaders or managers should be answered immediately. If the communication can't be contacted for more than three times in the current month, the subsidy fee for mobile phone use in the current month will be cancelled and the assessment will be doubled.

Responsibilities of delivery post 4 1. Familiar with the prices of various products, understand the business dynamics of customers, and master the delivery process.

2. Be familiar with the delivery route and the distribution of retailers in the delivery area under its jurisdiction.

3. Do a good job of signing the delivery note and receiving and handing over the goods.

4. The standard delivery procedure is safe, timely, standardized and efficient, and the delivery work is well completed.

5. Be responsible for receiving and confirming the payment for goods, and making full cash deposit, so as to realize daily settlement, ensure the safety of goods and payment for goods, and recycle the packaging materials.

6. Collect, sort out, transmit and feedback market information, and timely handle the warehousing and return of undelivered customers.

7. Daily delivery diary form and three-line mutual control information feedback form must be filled in.

8. Assist in keeping the documents attached to the vehicle, and do a good job in daily maintenance and maintenance of the vehicle.

9. Do a good job in the counting, sorting and recycling of line logistics circulation items to ensure accurate quantity. Feedback to business leaders in time when errors occur.

10. In daily work, the deliveryman should collect and feedback the opinions of customers, put forward suggestions and requirements for customers, and solve them in time or report to the leaders of the firm.

Responsibilities of delivery post 5 1, directly responsible to the delivery supervisor, and at the same time responsible to the logistics department supervisor.

2. Be responsible for the handover management of all documents.

3, responsible for loading and unloading

4, responsible for the turnover box and waste paper recycling management.

5. The key commodities designated by the company shall be delivered to the store in person.

6, responsible for assisting other personnel.

Responsibilities of delivery post 6. Delivery drivers have great responsibilities in the course of their work. As a delivery driver, we should strictly implement the company's rules and regulations from before leaving the car to the safe arrival of the delivery.

(1) The delivery driver goes to work at 4: 30 in the morning and automatically signs in for attendance after work.

(2) Get ready before driving every day, and check the vehicle brakes, tire pressure, engine oil,

Whether the fuel, water and doors are normal, and whether the driving license, driver's license, vehicle insurance and other items are complete to ensure vehicle safety.

(3) Wash and breakfast

(4) After breakfast, listen to the command of the warehouse keeper and load the car according to the sales outbound order.

The documents are in conformity with the goods. Confirm and count before loading, and carefully check again after loading is completed (mainly to check whether the total quantity and single product quantity are consistent with the delivery outbound order held, and communicate with the warehouse keeper in time if there are any errors).

(5) Drive safely during transportation, do not violate traffic rules, and stop without affecting normal transportation.

Lock the car door when getting on and off, arrive at the post on time, deliver the goods in time, drive in sequence and along the driving route, and complete the delivery process.

(6) The deliveryman shall dress neatly, and his body shall be clean, tidy and free from stains, and the ordering customer shall

Timely and delayed delivery on the way, you should get in touch with the company and ask it to send another car.

(7) Patiently listen to customer complaints and make explanations; Be a good guest and obey the rules.

We will exchange the goods in time. The customer should record the opinions and suggestions put forward by the company and submit them to the manager after returning.

(8) Have to delay the delivery time or refuse to help; Don't do personal things during office hours. At any time,

Drivers must carry their mobile phones with them and keep them on, which is harmful to company leaders or managers.

Telephone calls should be answered immediately, and economic penalties will be imposed if communication cannot be reached for more than three times in the month.

(9) The delivery driver should carefully manage the vehicles used, as well as the IOUs, sales orders,

Cash and other company items will be fully compensated if they are lost. The cashier gave the delivery driver an iou, and the delivery driver had to type the receipt of the iou. In addition, the delivery man must sign his name on the delivery note to prove that he is the shipper, the payee and the signatory of the sales note. Managers, cashiers, warehouse keepers and accountants should review the cash recovered from sales orders and the recovered IOUs for many times. Relevant personnel will review and sign the documents.

(10) The delivery driver should obey the deployment and arrangement of the warehouse keeper, manager and company management personnel.

Assist the warehouse manager to make inventory and clean according to the duty list. After the delivery driver returns to the company, he has to complete the reimbursement process of the company. Fill in the daily delivery report of the day, hand over the cash and debt to the cashier, and complete the financial receipt process.

Delivery post 7 Responsibilities 1. Drive safely.

(a), before the car condition inspection

1. Check the water, gasoline, engine oil and tires in the car tank before leaving the car.

2, check whether the goods carried by the vehicle are in good condition, and ensure the safety, integrity and integrity of the goods in transit.

(2) Check and confirm the delivery note before departure.

Get the delivery note from the company staff before leaving the car. When you get the delivery note, arrange the delivery route reasonably, sign the delivery note book and the delivery clerk, and finally send the delivery note stub to the clerk.

(3), warehouse delivery

The driver should follow the principle of "first in, first out" when picking up the goods, arrange the customer's goods sequence, check the quantity and specifications of the goods with the warehouse keeper and hand them over to the warehouse keeper. If a product is out of stock, the warehouse keeper should make a list and sign it, which is an urgent matter for the customer. If there is no delivery note, the warehouse keeper should write down the quantity and specifications of the delivery and sign it later. Handle the product carefully, and don't throw it around or drop it. Those who violate discipline will take full responsibility for the loss.

(4) After the goods are delivered to the customer's address, greet the customer politely, such as: Hello, boss, we are the deliveryman of jinzhou area Wholesale Department (Liang Bo Company), and we have delivered XX products. Where do you want to put them? After the goods are packed, you should check the quantity and specifications of the goods with your boss face to face and receive the payment (Huang Lian gives the customer and Honglian gives the company money).

For customers who are not cash customers, ask the boss to write down the receipt, unpaid, signature and date (with official seal) on the delivery note, and greet the boss politely when leaving, such as: boss, business is good, we are leaving.

(5) If the customer refuses to receive the goods, find out the reason. If the coordination fails, contact the salesman actively, and the salesman will coordinate. If there is a return, contact the person in charge of the relevant department and agree to return the goods. If the goods are returned, the clerk will cancel the order and give it to the warehouse for safekeeping.

(6) If the customer's address can't be found, return the goods to the warehouse, and the warehouse administrator will sign for confirmation, and finally give them to the clerk for cancellation.

(7) After delivery on the same day, return to the company and hand over the payment and unpaid documents to the finance department. The payment for goods and unpaid documents should be made clear face to face with the finance department, and the two parties can leave after reconciliation, otherwise the mistakes will be borne by the parties; Because the delivery time is too late, when the finance department gets off work, if the payment amount exceeds 20xx yuan, it should be handed over to General Manager Lu or the facade. If it is less than 20xx yuan, keep it and hand it over to the finance department the next morning. After work, the driver should park the car at the designated location, lock the big lock, lock the door, and give it to the company with the driving license and key.

(8) Drive safely on the way.

Consciously abide by traffic rules, don't drive fast, don't run red lights,

(9) Parking should be safe.

1, parking can't affect normal traffic, so lock the door when you get off.

2. Arrive on time, deliver the goods in time, and never let the car go.

3, in and out of the warehouse should be carried out in strict order and driving route, damaged items, press in.

Compensation for the price of goods.

(10), body cleaning

Thoroughly clean the inside and outside of the car body regularly, and it is strictly forbidden to be dirty and smelly. Offenders will be strictly assessed.

Second, standardize services.

(a), the instrument is clean and tidy

1, dressed neatly

2, the body is clean, neat, no stains.

3. Deliver the goods to the ordering customers in time.

If you can't deliver the goods in time because of the delay on the way, you should contact the company so that the company can send another car.

(2) Polite service

1. Listen to customers' complaints patiently and explain them well.

2. Do a good job of customers and exchange goods in time according to regulations.

3. Ensure timely and accurate delivery of terminal orders, correct service attitude and improve service quality.

4. It is strictly forbidden to engage in disorderly credit granting in the communication with terminal stores. If the respondent has bad credit behavior, he will be fined 20 yuan every time. If the circumstances are serious and cause influence or consequences, multiple assessments should be made.

Third, the record work

(a), the daily work schedule is recorded.

1, fill in the car use record carefully and report to the department head every three days.

2. Record the driving situation of the vehicle and check it in time to ensure the safe driving of the vehicle.

accomplish

(2) Record the suggestions made by customers.

Customers should record the opinions and suggestions put forward by the company and submit them to full-time leaders after returning to the warehouse.

Fourth, obey the command

Absolutely obey the arrangement of the leader.

1, and the delivery time shall not be unreasonably delayed or refused.

2. Do not go out to deliver goods without permission during working hours.

3. Have any objection to the work arranged by the leader, and report to the superior after the work is completed.

4. The company subsidizes the logistics mobile phone 10 yuan every month. At all times, drivers must carry their mobile phones with them and turn them on. Calls to company leaders or managers should be answered immediately. If the communication can't be contacted for more than three times in the current month, the subsidy fee for mobile phone use in the current month will be cancelled and the assessment will be doubled.

Responsibilities of delivery post 8 I. Basic requirements:

1. Have a high sense of responsibility, correct attitude and enthusiasm for customers;

2, must obey the work arrangement and deployment of the superior leadership;

Second, the specific responsibilities:

1. The deliveryman and the pickup clerk must abide by the national laws and regulations, the articles of association and all the management systems, regulations and decisions of the company.

2. The delivery personnel must sign the outbound order. If there is any work mistake, which causes losses to the company, the delivery personnel will compensate the relevant losses.

The deliveryman is responsible for the delivery of the hotels under his jurisdiction. When loading goods in the warehouse, the names, specifications and quantities of the goods listed on the delivery note must be counted with the warehouse staff one by one.

4. After the goods are loaded, the itinerary shall not be changed without reason, and the delivery time shall be delayed;

If the goods are damaged, missing or lost after leaving the company, our company will bear the responsibility for the accident according to the reasons. If the responsible person is a delivery driver, our company will deduct it from his salary according to the cost price of the goods. If it causes serious economic losses to our company, our company will investigate its criminal responsibility according to law;

6. After the deliveryman delivers the goods to the designated place, the consignee shall deliver the goods in strict accordance with the quantity, specifications and amount, and both parties shall sign for confirmation.

7. When the deliveryman delivers the goods to the customer, if the customer requests to return them due to quality, specifications, damage or other reasons, the deliveryman must return to the warehouse on the delivery day after acceptance and handle the handover formalities with the warehouse keeper.

8, delivery personnel must be responsible for delivery, temporary outsourcing of goods, returned goods, can not find any reason to push off; Their work performance is included in the assessment;

9. The deliveryman shall check the quantity, specifications and amount of goods that are temporarily purchased and sent directly to customers without the warehouse's acceptance, and submit the purchase list to the warehouse after delivery;

10. After delivery, the deliveryman must submit the customer's receipt, outsourcing list and other related documents to the finance department on the day of delivery. If it is not retrieved for special reasons, it can be postponed for no more than 3 working days at the latest;

1 1. The delivery personnel are responsible for the contact and recourse of customers' missing goods;

12. If there is no complaint from the hotel or its sampling inspection within one month, and there is no problem after the work is completed, it can be rewarded appropriately. If the hotel has a complaint or fails to report its problem to the company and fails to correct it many times, it will be punished according to the loss.

13, the delivery note and receipt of the day must be handed over to the office, and the office will then hand it over to the finance department.

14. Without permission, the bus is for private use.

15. At the end of the month, detailed work summary and standardized statements (opinions of hotels on our company or suggestions summarized in the current month) must be submitted.

16, at the end of the month, self-summary and evaluation of work must be carried out, which can be supervised and guided by various departments and can be used as the basic reward for annual salary reward.

17, complete other work assigned by superior leaders.

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