Maintenance implementer of small computer maintenance

After purchasing high-end computer products, if you need hardware maintenance services, you will generally sign a contract directly with the computer manufacturer, who will be responsible for the maintenance tasks during the whole system operation. From the user's point of view, this is natural. As a manufacturer, of course, we know our products best and have the most strength (such as sufficient technical strength and spare parts support) to provide maintenance services for users, so generally speaking, manufacturers are the unthinking choice for maintenance.

The advantages of manufacturers mainly lie in three points: understanding of products, technical support and hardware spare parts support.

After careful deliberation, for a product that has entered the China market for a long time, relevant technical service providers can completely achieve the first two points. The difference mainly lies in the support of spare parts, because for general service providers, the acquisition of hardware spare parts is a big problem because of the professionalism and particularity of high-end products, and the storage of spare parts itself involves certain investment risks, so third-party service providers are often unable and not interested in hardware maintenance services. Third-party service providers also have the advantage that manufacturers can't have, that is, they can provide more tailor-made services for each specific user, and the price is far better than that of high-priced manufacturers.

Therefore, in practice, many users handle IT this way: the general daily management and use are the responsibility of their own IT department personnel, the general system maintenance and troubleshooting are the responsibility of third-party technical service providers, and the hardware problems are the responsibility of specific manufacturers.

In this way, the use, management, maintenance and warranty of the whole system are complicated and the expenditure is relatively large. At the same time, it is difficult for all the actors involved to communicate smoothly, which often brings trouble. Although IT outsourcing can also simplify this problem, the price of choosing a vendor to do IT outsourcing is very expensive, which most users can't afford. Therefore, even if IT outsourcing is adopted, the first two roles are generally merged, and the specific hardware maintenance service seems to never bypass the manufacturer.

Professional maintenance service providers can truly unify the maintenance of the system. As a maintenance service provider, Chongqing Chengben Technology Co., Ltd. combines the advantages of third-party service providers and original manufacturers: low service price, flexible and personalized service process for specific users, high-quality service and sufficient spare parts support. For users who choose professional warranty service providers, it not only has the above advantages, but also simplifies the use and management of the system. Its internal IT only needs to be responsible for the daily use of the system. Once there are any problems, just simply hand them over to the warranty service provider, basically freeing them from the maze of multi-head negotiations.

In foreign countries, professional maintenance service providers are nothing new, but in China, there are not many companies that can really meet the above requirements. However, as a development trend of maintenance service, such companies will certainly grow and develop, and cooperate with the original manufacturers of products, general service providers and end users of the system to make the system maintenance service truly professional.