Consumers association accepts complaints for half a year: cars and parts are still the hardest hit areas.

On August 5th, China Consumers Association released the analysis of complaints accepted by the National Consumers Association in the first half of 2020. According to the statistics of complaints received by the National Consumers Association, in the first half of 2020, the National Consumers Association accepted 56 1522 consumer complaints, and solved 437,988 complaints, with a complaint resolution rate of 78%, saving consumers 797.93 million yuan in economic losses.

Among them, in the first half of 2020, the National Consumers Association accepted 247,796 complaints about commodities, accounting for 44. 1% of the total complaints, among which the number of complaints about automobiles and parts ranked third, and the number of complaints showed a year-on-year growth trend. The data shows that the number of complaints about automobiles and parts reached 18757 in the first half of 2020, which was 4.4% higher than that of 16389 in the first half of 20 19. The editor of Auto Professional Network noticed that in 20 18 and 20 19 years, among the commodity complaints accepted by the National Consumers Association, the number of complaints about automobiles and parts ranked first, which shows that the problems related to automobiles and parts are the hardest hit areas for consumers' complaints.

In recent years, the number of cars in China has increased rapidly. According to the data of the Traffic Management Bureau of the Ministry of Public Security, by June 2020, the number of cars in China has reached 270 million, an increase of 65.438+million compared with 260 million at the end of 2065.438+09. There are more and more complaints about cars and parts under the huge ownership. As an important means of transportation that carries the travel experience and personal safety, it is very important to solve the problems of automobile quality and service. With the increasing number of cars, car dealers and relevant departments should strengthen the quality control of cars and parts.

According to the analysis of China Consumers Association, there are many problems in automobile consumption and it is difficult to protect rights, mainly in five aspects:

First, the quality problems of family cars, such as brake failure, paint loss, motor controller failure and so on.

The second is the after-sales service problem, such as car failure can not be repaired at one time, delayed performance or failure to fulfill the after-sales service commitment.

Third, operators and consumers have great disputes over the quality of vehicles, and it is difficult to prove and defend their rights.

Fourth, the problems of new energy vehicles are prominent, with battery failure, attenuation and shortened cruising range, and after-sales service of some new energy automobile enterprises can't keep up or even close down.

Fifth, in the process of second-hand car sales, the sales information is inconsistent with the actual situation, and there are quality problems in the car after the transaction.

Looking back at the first half of 2020, it is not uncommon for consumers to encounter problems with cars and parts.

In March, due to the delivery of some domestic models? 3 The hardware code HW2.5 of the vehicle controller is inconsistent with HW3.0 marked in the on-board list of environmental protection information, and Tesla is caught in a "reset door" storm. Subsequently, the first division of the equipment industry of the Ministry of Industry and Information Technology on Tesla models? 3 Vehicle model The problem of illegal assembly of HW2.5 parts in some vehicles was interviewed by Tesla (Shanghai) Co., Ltd., and it was ordered to immediately rectify in accordance with the relevant provisions of the Measures for the Administration of Road Motor Vehicle Manufacturing Enterprises and Product Access to ensure production consistency and product quality and safety. It can be seen that while new energy vehicles gradually enter people's field of vision, quality problems also follow.

In April, some Toyota models were caught in the "oil valve" incident, and Camry, Asian Dragon, RAV4 Room Rong and other models were widely complained. At that time, there were not a few people who criticized Toyota manufacturers, and the "oil door" was deeply left in the hearts of consumers. Although Toyota has explained the non-quality problems, until today, some car owners still complain about related problems on the car complaint website.

In May, radio anchor Xiaobei helped car owners defend their rights hard, angered the manager of Dongfeng Honda's 4S store, and once boarded a hot search in Weibo. At that time, Weibo, the official of Dongfeng Honda Bozhou Dongyuan 4S Store, issued a statement, apologizing to the media and customers, and making self-examination and self-correction. However, the far-reaching significance of this matter lies in finding out the "renewal deposit", which has been the rule of 4S shopping malls for many years. It can be seen that in automobile consumption, the phenomenon of illegal charging hurts some car owners.

However, the car quality problems in 2020 are far more than these. The abnormal sound problem of FAW Mazda Artz and CX-4 has not been solved. Although the government admits the defects, it still can't solve the problems encountered by consumers. The trailer hook of the Great Wall Cannon broke only recently, which makes people doubt the strength of the Great Wall pickup truck. ...

In the first half of 2020, the complaints about automobiles and parts once again stood in the top three of commodity complaints, which shows that the problems of automobiles and parts have brought great harm to consumers. For automobile OEMs and parts manufacturers, we should step up the construction and improvement of quality management system, strengthen employees' quality awareness and quality safety management, innovate quality management according to the changes of market and technology, equip ourselves from quality management concept to quality management technology in an all-round way, and reduce product failure rate.

This article comes from car home, the author of the car manufacturer, and does not represent car home's position.