What does online customer service agent mean?

In online customer service, agents also do customer service login times, and the technical term is concurrent number.

1. Concurrent number: Also called the number of seats, it refers to the number of customers who log in to the online customer service system at the same time.

2. Response times: Response times refer to the number of conversations actually accepted by customer service. If the visitor clicks the dialogue icon to ask for a dialogue, and the customer service accepts the dialogue, it will be regarded as a reply. If the customer service invites the visitor to talk and the visitor accepts the invitation, it is counted as a reply.

3. Accept customers' inquiries, complaints, suggestions and opinions, and make records and timely feedback.

4. Collect customer and related market data, and establish and manage customer file information database.

5. Maintain good customer relationship and master customer needs.

6, responsible for business coordination with relevant departments, timely solve the problems raised by customers.