General Edition Model Collection of Personal Work Summary of Cleaning Staff (5 selected articles)

Summary is a comprehensive and systematic review and analysis of the study, work or its completion in a period of time, which can give people the motivation to work hard, so we should make a good summary and write a good summary. The following is a collection of personal work summaries (5 selected articles) compiled by me for you, hoping to help you!

Personal Work Summary of Cleaning Staff (1) I have been in Bi Ye Property Management Company for 20 years 1 month, and it has been half a year now. Mainly responsible for the cleaning work of bank outlets, Guodian Park and office buildings, such as recruiting personnel, statistical consumables, practice land reclamation, communication and many other management work, almost from scratch. With the careful guidance and great help of the company leaders, according to the work requirements of our company, we successfully completed a series of cleaning services through the concerted efforts of employees in various jurisdictions in Qi Xin. Here, we will make a simple summary of the situation in the past six months. Summarize experience and lessons, find out shortcomings, and lay a good foundation for next year's work.

First, after half a year's study and practice, I have the following experiences on cleaning work.

First, adjust measures to local conditions, distinguish the focus of work: according to the characteristics of concentrated personnel and complete supporting facilities in the cleaning area, the cleaning staff are required to understand the basic situation of each floor and master the cleaning focus. Lobby and bathroom are the places where staff come in and out most frequently, and they are also the places where they get dirty most easily. The focus of cleaning should be on the lobby and bathroom. Especially the urinal and dead angle in the bathroom, so that the urinal is free of dirt and the bathroom is clean and tasteless; The glass must be wiped in place to make the window bright and clean; The ground is clean, dust-free and footprint-free; There are no stains on the wall.

Second, strictly abide by the company's rules and regulations: we must work in strict accordance with the workflow, use cleaning tools and supplies correctly and reasonably, and strengthen the ideological style construction of cleaning staff in discipline, and often check and supervise, so that there are laws to follow and those who violate the law will be prosecuted. Act in strict accordance with the reward and punishment system, reward for good performance, criticize without change, and resign within a time limit. In terms of courtesy management, according to the requirements of Party A and the company, the dressers often check the gfd of employees and solve problems in time.

Third, the company is a whole, and we should fully cooperate with other departments of the company: we should actively cooperate with maintenance personnel and report the water leakage to the company and maintenance personnel in time, so as to deal with it in time, avoid causing heavy losses, and do a good job in cleaning after maintenance. When the cleaning department needs to send more staff, actively cooperate and obey management.

Fourth, you can unite every employee with your affinity, live in harmony with the cleaning staff, fully mobilize their work enthusiasm and initiative while strictly demanding employees, so that employees can correct their service attitude, work conscientiously, be not afraid of being dirty and tired, care more about them in life, help them in time if they have difficulties, solve their worries and concentrate on their work.

Verb (abbreviation of verb) Pay attention to improving the relationship with Party A: improving the relationship with Party A is the basis of work and convenient 1.

We work. Communicate with Party A's supervisor frequently, solicit Party A's opinions and enhance feelings. Rectify the problems in time and ask Party A to check.

Sixth, do a good job in energy conservation and consumption reduction. When you apply for cleaning products every month, please collect them according to the plan, and don't collect more, so as to save money for the company.

Second, the existing problems

First, professional cleaning knowledge and operation skills are not comprehensive enough. I will continue to learn in my future work and strive to enrich my knowledge, paving the way for the smooth development of my future work.

Second, the management ability should be continuously improved. Due to lack of management experience, many things are not handled satisfactorily. In the future work, we should continue to learn from others, see more, learn more and ask more questions.

Third, energy saving and material reduction are not enough. According to the actual situation of each jurisdiction, gradually standardize the use and management of cleaning products, ensure the careful maintenance of cleaning products, and extend the service life of tools and equipment as much as possible. Pay attention to saving water and electricity in the responsible area, turn off the lights and water in time, and start from small things.

Third, the work plan for 20 years.

First, study hard professional knowledge and skills, and constantly improve management ability.

Two, to further improve the work efficiency and quality of cleaning staff, strive for perfection, strengthen supervision and inspection. Improve employees' consciousness and learn to find and solve problems.

Third, in terms of energy saving and consumption reduction, strictly examine and approve the acquisition of materials, eliminate waste, save costs for the company and improve efficiency.

Four, correctly handle the relationship with Party A, correctly handle the relationship with employees, and create a good working environment.

Half a year's work has left me a lot of valuable experience, which is also a fortune on my growth path. However, my work still needs to be improved. In the new year, I will conscientiously sum up past experiences and lessons, carry forward achievements, overcome shortcomings, and devote myself to my work and make greater efforts under the guidance of the head office.

Summary of personal work of cleaning staff (2) In the past year, under the unified leadership of the company and through the joint efforts of employees in the department, we have completed various cleaning tasks arranged by the company. Based on the service concept of "serving with heart and striving for first-class", our cleaning department has done every job well and has also been recognized by superior leaders and owners. The work of the cleaning department in the past year is now reported as follows:

First, improve the quality of cleaning service by serving attentively.

The cleaning department of _ _ Company undertakes the cleaning tasks of three office areas, two indoor cleaning areas (about 350 offices) and 10 family area of _ _ Company. This is one of the main tasks of our company's service management. The cleaning department always regards high-quality cleaning service as the top priority of the whole year's work, solidly carries out the activities of "Quality Service Year", extends cleaning service projects, and makes every effort to build a "_ _ cleaning" service brand. In this year, our cleaning department has all kinds of disappointments, but in this year, we also have some bright spots. First, at the beginning of the year, after the company received the notice that the provincial company held a 20-year group meeting in the restaurant of the comprehensive building, the company leaders held a meeting in time to arrange and deploy the group meeting and formulate specific service plans. After receiving the task, the cleaning department immediately organized Qi Xin, a member of each team, to carefully arrange the work tasks, and efficiently completed the cleaning task of 6,543,800 square meters. The second is to strengthen the daily cleaning patrol inspection work in communities and office areas, cooperate with the safety inspection work of provincial companies in spring and autumn, pay close attention to the implementation of safety responsibilities, and deepen the investigation and management of hidden dangers. During the inspection, a total of 34 potential safety hazards were identified. Cooperate with relevant departments of the company to complete the registration of several offices in the building that need painting and the replacement of broken curtain wall glass outside several offices in the building. Further standardize the emergency system, adjust the emergency team in time according to the personnel changes, and clarify the responsibilities and implement them. Third, I received that the subordinate departments of the provincial company are moving to the North Building. Our cleaning department immediately organized manpower to carry out a comprehensive cleaning of the North Building, which was well received by the relocated owners. The fourth is to do a good job of clearing and benefiting warehouses.

Strengthen the management of cleaning appliances. Register all cleaning appliances in a unified way. Fifth, cooperate with the _ _ Center Project Department to complete many visits and inspections by superior leaders throughout the year. VI. The company scheduled the curtain wall cleaning outside the building to be completed in June+10, 5438. At the same time, cooperate with all departments of the property management company to complete the reception service of the fourth quarter work conference of the provincial company.

Second, improve the standardization of cleaning and refine the workflow.

(1) On the basis of last year's work, improve the relevant management system and assessment rules of the cleaning department. According to the actual situation of each post, the cleaning department starts with standardizing the service process of each team, assigns people, posts and positions to each team, and implements the responsibility to people. At the same time, according to the employees' work potential and specialty, we should make "three strokes" (marking points, crossing lines and laying lines), so that everyone has something to do and everyone is responsible for the area, check according to the divided responsibility status, and immediately rectify any problems found.

(2) According to the standard training, according to the actual situation of job rotation and new employees' entry, the training is conducted by means of regular lectures and on-the-job demonstrations. The squad leader teaches by hand, and the skilled workers pass on, help and lead, giving full play to the professional skills and specialties of the squad leader and mobilizing the intention of the skilled workers. This makes it easy for students to understand and master, which not only improves their skills, but also narrows the distance between colleagues, killing two birds with one stone and bringing out the best in each other. Strictly control the training, explain the main points of operation, and be diligent and quick (that is, do it diligently and quickly); Rough first, then fine, one step in place, people walk things clearly (that is, once done thoroughly, people take away all the garbage, sundries and tools).

(3) according to the standard inspection. Don't go through the motions in the inspection work. Put an end to the confusion, put forward problems in time when found, pay attention to the methods of dealing with problems, try not to hurt harmony, and provide help in many ways. There is only one purpose, and the standard is not put down. Insisting on daily inspection is an indispensable measure for cleaning standardization. Only in this way, the wall will not be a dead letter, and the sanitation of the clean area will win the satisfaction of the owners and users.

Third, improve management and strengthen the quality of employees.

(1) First, strengthen the management quality and business training of management personnel, organize management personnel to participate in training courses for team leaders, and convey the company's relevant work requirements and cleaning standards through regular meetings.

(2) Strengthen the cultivation of the quality of cleaning staff, and first carry out ideological and moral education for each new employee. According to the different requirements of each post, carry out job training, carry out cleaning knowledge and skills competition among all workers, practice one by one, learn from each other and communicate with each other. Through training, cleaning quality and work efficiency have been greatly improved.

(3) Quality of cleaning service, according to the requirements of cleaning standards formulated by the company; Carefully follow the cleaning workflow to complete each link, and conduct spot checks on the working status and cleaning quality of the cleaning staff in each management area every month. Regardless of the size of the cleaning area, we all need the same standard. The person in charge must carefully record the working conditions, grasp the progress and quality of the work according to the working conditions records, and be aware of it and well documented.

(4) safety management; Always adhere to the basic policy of "safety first, prevention first", fully implement "standardized" operations, carefully investigate the potential safety hazards in various cleaning areas, and do a good job in safety prevention. Always implement safety requirements in all aspects of the whole process of work and management. Intensify the anti-habitual violation of regulations, so as to make unremitting efforts and sound the alarm bell. Conduct safety training for employees every week, disclose information and strengthen employees' safety awareness; Effectively implement the safety responsibility system to ensure the smooth operation of safety management.

(5) Carry out "Three Economies" activities in the company, guide and encourage employees to participate in energy-saving and consumption-reducing activities attentively, so that employees can consciously form the habit of thrift in their daily work. At this moment, reducing consumption and increasing efficiency has become a common practice of employees. Everyone can remember to use less detergent and waste less garbage bags every day, and consciously safeguard their cleaning tools so that every asset of the enterprise can be used on the cutting edge.

Four. Areas requiring improvement

1. Strengthen communication and interaction with cleaning staff. Managers should set an example, carry forward the spirit of unity and cooperation and do a good job every day. Mobilize the working enthusiasm of cleaning staff, and continue to have high working enthusiasm.

2. Cooperate with all departments attentively to fully analyze and plan the cleaning work arrangement. And formulate more detailed cleaning service requirements and standards according to the particularity of each cleaning area.

3. Conscientiously implement the spirit and work arrangements of relevant meetings.

Five, _ _ _ year work plan

1. Continue to carry out "Year of Safety" activities and safety inspections. For the sake of year-round safety

Standards, deepen the investigation and management of hidden dangers, carry out safety risk management education and training, and improve employees' safety risk awareness and post safety skills.

2. Strengthen the training of front-line cleaning staff to improve the overall quality of the workforce. Improve employee on-the-job training, launch on-the-job training materials, focus on training, and implement it by the person in charge. Do a good job in the training standards and assessment records of each cleaning area to ensure that the work of each cleaning area is implemented according to the planned high standards.

3. Seriously _ _ Company undertakes the task of cleaning the external curtain wall of the power building and comprehensive building of the provincial company, defines the task, implements the responsibility, and implements who is in charge and who is responsible to ensure the smooth completion of the external curtain wall cleaning work.

4. Pay attention to environmental sanitation, improve the sanitary quality of each cleaning area, and ensure that the company's environmental sanitation is an advanced health unit in the province.

5. Continue to carry out the "three savings" activities, starting with saving a drop of cleaning agent and using less garbage bags, so as to turn off the lights when people walk, and turn off the water pipes in time when they are used up. At ordinary times, pay attention to maintaining various cleaning tools, facilities and equipment, and report for repair in time when problems are found, so as not to cause the company's energy waste due to human reasons.

6, strengthen the assessment, do a good job in appraisal. Strive to further improve the assessment from the height of dedication to service and striving for first-class. Based on high quality, high starting point, high standards and strict requirements, focusing on regular inspection and evaluation, we strive to avoid doing well and doing poorly. Implement the evaluation first to promote the poor, reward the excellent and punish the poor, and implement the last elimination system for each team evaluation.

Finally, I hope our company can go further and longer, gain the trust of more owners, attract more useful talents, develop stronger and better, and let every company's employees and community owners live and work in a beautiful, clean, safe and tasteful environment.

Summary of personal work of cleaning staff (3) I am a cleaning staff and have been engaged in this industry for some time. Looking back on _ _, with the guidance and help of the employer, I made great efforts to achieve the goal of satisfying the employer and providing quality service for the employer. With the concerted efforts of all the staff, Qi Xin successfully completed all the cleaning tasks of _ _ _. Especially on holidays, the flow of people is large, and the original cleaning staff is not enough. The company transfers personnel from other positions to ensure that every customer can spend it in a clean, tidy, hygienic and beautiful environment. And it has been recognized by superior leaders and employers. The work of the past year is now reported as follows:

First, do a good job in the overall quality construction of the cleaning team, strengthen the professional ethics education of employees, make every employee realize that "customers are God", and it is our mission to provide quality cleaning services for customers. Educate employees to establish a strong service consciousness of "employer first, service first". We take the initiative to care about employees' thoughts, help them solve practical problems in life and work, let them establish a sense of the overall situation, overcome difficulties, love their posts and work hard, better stabilize the staff and ensure attendance.

Two, to further improve the rules and regulations of the clean-up work. It has worked out hygiene standards, job responsibilities, post allocation system, attendance system, daily inspection form and monthly employer's opinion form. And formulated rules to strictly regulate the daily work behavior of each employee.

Third, pay close attention to conservation and environmental protection. In response to the call of national energy conservation and environmental protection, we always pay attention to material consumption management and energy conservation and consumption reduction in cleaning work. First of all, pay attention to purchasing to ensure the safety of employers and consumers. Secondly, strict material consumption quota management, quota distribution, reasonable rationing, and saving and reducing consumption on the premise of ensuring needs. The third is to take care of the public property of the film capital. Always check and clean up the facilities in the cinema, report for repair in time when problems are found, and strive to ensure the normal operation of the facilities. Fourth, try to think of the employer, and ask every cleaning staff to turn off the lights when people leave and turn off the faucet in time when water is not used.

Fourth, strengthen security. Pay attention to the prevention of safety accidents and the education and training of consciousness in the work. Often organize staff meetings to emphasize safety work, pay attention to fire prevention and theft prevention, and organize training and assessment of fire safety knowledge, so that each employee's awareness of preventing and eliminating hidden dangers of accidents is further improved.

Looking back on the work in the past year, although we have completed the task of providing cleaning services for employers, the requirements of social development for our service industry are constantly improving, and there are still many shortcomings in our work. In the new year, we must pay attention to improvement.

Looking forward to the new year, we are determined to do a better job in cleaning service, be down-to-earth and work hard in view of our own shortcomings. Strive to provide first-class service guarantee for employers with better service quality.

1, adhere to the "employer first, service first". Through study, education and strict management, the concept of "customer is God" is deeply rooted in people's hearts.

2. Strengthen team building. The stability and quality of cleaning staff are directly related to the quality of cleaning service. In the new year, team building should be the top priority. First of all, we must ensure the recruitment of personnel, and strive to select people with stable thinking, dedication, hard work and strong sense of service to posts.

3. Further strengthen system construction. Further revise and improve the existing rules and regulations. Establish a systematic performance appraisal mechanism to cultivate employees' consciousness and self-discipline. Refine, quantify and standardize all work standards. Let every employee be familiar with what he should and should not do. Unify employee behavior with standards and norms to ensure the quality of cleaning service to satisfy employers.

Over the past 20 years, under the guidance and strong support of company leaders, in accordance with the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit" and the company management philosophy of "people-oriented, customer-oriented, honesty-oriented, quality-oriented", we have taken "improving the level, creating benefits and cultivating new styles" as our own responsibility. Through the joint efforts of all the staff in the department, we have carried out a series of high-quality service work, and here we will make a brief summary of the work in the past year. Summarize the experience and lessons, find out the shortcomings, and lay a good foundation for the work in 20 years.

1. Personnel management

After the night shift of cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each post, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operation, and adjust the shift and duty time, so as to basically meet the requirements of cleaning operation without increasing the number of personnel.

At present, there are 14 people, and 9 people have left and transferred jobs this year.

Among them, the reservoir area was transferred 1 person, and 8 people left their jobs.

train

Train new cleaning staff in different positions in cleaning theory and practical operation, so that cleaning staff can master cleaning knowledge and meet the requirements of office cleaning.

On the premise of training cleaning staff in cleaning manual, combined with the actual situation in the work, the following training is focused on: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and handling rust.

We have strengthened the training of staff assessment system, excellence and standards implementation, and established the sense of responsibility of staff. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

3 Clean working mode

Under the guidance of the leaders of the group company, "unmanned cleaning" and "natural cleaning" have achieved good results.

On the basis of the original day shift, it is divided into two shifts, and the main cleaning work is carried out at night shift. In order to ensure the sanitary quality while implementing "unmanned cleaning", the frequency of cleaning inspection has been strengthened. With the existing staffing of 7F- 16F, a cleaner can basically solve health problems at any time within 30 minutes. However, during the rush hour 1 16f, it often happens that the cleaning staff 1 hour can't enter the men's bathroom, which leads to the dirty toilet.

In the aspect of "natural color cleaning", the cleaning frequency has been strengthened, from the original fixed planned cleaning to cleaning at any time. When dirt is found, it should be cleaned immediately to restore the original natural color, which has achieved good results, but the cleaning cost has increased. In recent years, due to the construction of the second floor and municipal roads, the overall environment is dusty. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. After the construction, it will be thoroughly cleaned to meet the hygiene standards.

In order to ensure that the elevator carpet hygiene meets the standard requirements, vacuum every 20 minutes.

4. Completion of cleaning work

(1) Complete the establishment of cleaning staff and timely correction of working mode.

(2) Complete the daily sanitary maintenance of the public areas of the building.

(3) Complete the land reclamation of the newly settled floor.

(4) Complete the stone crystal hardening treatment and carpet maintenance of the building.

(5) Complete the removal of construction waste.

(6) Finish the second cleaning of the external wall of the building.

(7) Complete the peripheral ground scouring work.

(8) Clean the B 1 parking lot twice a month. (Not responsible for daily cleaning)

(9) Complete special cleaning service. Secondary crystal surface treatment of stone floor in reservoir area and cleaning of carpet, bedside and sofa. Clean the carpet on the third floor.

(10) Finish waxing and maintenance of wood every quarter.

Conclusion: Cleaning is not worth mentioning in the eyes of many people. I thought so too, but since I really came into contact with the actual work, I found that it was not simple and I didn't pay much attention to it at ordinary times.

Summary of personal work of cleaning staff (5) With the guidance and help of the property for one year, we aim at the satisfaction of the owners and provide quality services for the owners, strictly grasp internal management, strengthen service awareness and establish a brand image. Through the joint efforts of all cleaning personnel in the project department, all cleaning tasks of _ _ _ have been successfully completed. Especially on holidays, the flow of people is large, and the original cleaning staff is not enough. The company transfers personnel from other positions to ensure that every consumer who comes to dzyd can spend it in a clean, tidy, hygienic and beautiful environment. And has been recognized by superior leaders and owners. The work of the past year is now reported as follows:

First, do a good job in the overall quality construction of the cleaning team, strengthen the professional ethics education of cleaning staff, and let every cleaning staff realize that "customers are God", and it is our mission to provide customers with quality cleaning services. Educate cleaning staff to establish a strong service consciousness of "owner first, service first". At the same time, we do a good job in team building. In view of the fact that most cleaning staff are vulnerable groups, we actively care about the thoughts of cleaning staff, help them solve practical problems in life and work, enable them to establish a sense of the overall situation, overcome difficulties, love their jobs and be dedicated, better stabilize the cleaning staff and ensure attendance. At the same time, we also focus on some professional skills and knowledge learning and education activities, so as to continuously improve the thinking and professional quality of cleaning staff.

Two, to further improve the rules and regulations of the clean-up work. We have worked out hygiene standards, job responsibilities, post allocation system, attendance system, daily checklist, monthly owner's opinion form, etc. And formulated rules to strictly regulate the daily work behavior of each cleaning staff. On the basis of the rules, we pay strict attention to the evaluation and conduct serious inspection and supervision. The person in charge of the project insists on daily on-site inspection and supervision, and implements the system to everyone and everything through assessment. When problems are found, they should be rectified in time, so that every cleaning staff can realize their own shortcomings, constantly standardize their behavior and continuously improve the service quality.

Third, pay close attention to conservation and environmental protection. In response to the call of national energy conservation and environmental protection, we always pay attention to material consumption management and energy conservation and consumption reduction in cleaning work. First of all, pay attention to procurement, put an end to the inflow of fake and shoddy products and consumables that do not meet the national environmental protection requirements, and ensure the safety of owners and consumers. Secondly, strict material consumption quota management, quota distribution, reasonable rationing, and saving and reducing consumption on the premise of ensuring needs. The third is to take care of the public property of the film capital. Always check and clean up the facilities in the cinema, report for repair in time when problems are found, and strive to ensure the normal operation of the facilities. Fourth, try to think for the owner, and ask every cleaner to turn off the lights when people leave, and turn off the faucet in time when water is not used, starting from small things and saving money for the owner as much as possible.

Fourth, strengthen security. Pay attention to the prevention of safety accidents and the education and training of consciousness in the work. Often organize cleaning staff meetings to emphasize safety work, pay attention to fire prevention and theft prevention, and organize training and assessment of fire safety knowledge, so that each cleaning staff's awareness of preventing and eliminating hidden dangers of accidents can be further improved.

Looking back on the work in the past year, although we have completed the task of providing cleaning services for owners, the requirements of social development for our service industry are constantly improving, and there are still many shortcomings in our work, mainly in the following aspects:

1. The quality of cleaning staff is uneven and the mobility of personnel is great, which brings great difficulties to our work. Although the cleaning staff can basically complete the task according to the standard, there are still shortcomings in the work details and behavior, and the supervision and management need to be further strengthened.

2. The professional skills training of cleaning staff is not comprehensive enough, and the level of specialization and standardization needs to be improved.

3. The record and assessment are not complete enough, which needs to be further strengthened. Through standardized and institutionalized construction, the cleaning staff will be changed from heteronomy to self-discipline.

Looking forward to the new year, we are determined to do a better job in cleaning service, be down-to-earth and work hard in view of our own shortcomings. With better service quality, we strive to provide first-class service guarantee for the owners.

1, adhere to the "owner first, service first". Through study, education and strict management, the concept of "customer is God" is deeply rooted in people's hearts. It is necessary for every cleaning staff to "serve attentively and continuously improve the quality of cleaning services". We should always solicit and listen to the opinions and suggestions of the owners on our work, conscientiously implement the requirements of the owners on our work, and constantly improve and enhance the level of cleaning work, so as to reassure the owners and satisfy the guests.

2. Strengthen team building. The stability and quality of cleaning staff are directly related to the quality of cleaning service. In the new year, team building should be the top priority. First of all, we must ensure the recruitment of personnel, and strive to select people with stable thinking, dedication, hard work and strong sense of service to posts. The second is to do a good job in pre-job training and on-the-job education, and make it institutionalized and standardized. The third is to reward the superior and punish the inferior, and draw inferences from others, and implement the system of evaluating the superior first and eliminating the last, and resolutely discourage those who are not correct in service attitude, cleaning quality and education. Ensure the improvement of the overall quality of cleaning staff.

3. Further strengthen system construction. Further revise and improve the existing rules and regulations. Establish a systematic performance appraisal mechanism to cultivate the consciousness and self-discipline of cleaning staff. Refine, quantify and standardize all work standards. Let every cleaner be familiar with what he should and shouldn't do. Unify the behavior of cleaning staff with standards and norms to ensure the quality of cleaning service and satisfy the owners.