Demonstration notice of property heating in winter.

Give you a simple tender, you may find it useful.

The first part of the project overview

I. Geographical location and construction area:

Baosai Garden Project is located in Baosai Village, Niutoushan Town, with more than 664 households, with a total construction area of about 6,543,800 square meters. It's a resettlement house.

Second, the overall thinking and objectives

General idea: integrated management, high-quality team and standardized operation.

integrated management

The property management company implements comprehensive management and services for the project's building property and its supporting public facilities and equipment, community public order maintenance, landscaping, environmental sanitation, public order, vehicle driving and parking, community cultural activities and other matters.

High quality team

High-quality talents are the guarantee of enterprise development. Therefore, from the establishment of the property management office, we should pay attention to the selection of managers and the optimization of service personnel, supplemented by effective training and two-way selection of employment mechanism, strict reward and punishment incentive mechanism, establish and cultivate a staff team with high comprehensive quality, and lay the foundation for managing the community well and building a management brand.

Standardized operation

Combined with the present situation and characteristics of the property and the target orientation of property management, a set of scientific, standardized, perfect, operable and effective management service operation system is formulated to ensure that everyone has rules to follow, everything is well-founded, and people and things have rules to follow. Second, from the preparation of property management, all work is carried out in accordance with established management norms. The third is to establish the necessary inspection and supervision mechanism, including daily inspection, weekly night inspection, monthly comprehensive inspection, special inspection of decoration fire safety, etc. Focus on prevention, discover and correct deviations in time, so as to implement various systems.

The second part is the content of property management services and the responsibilities of property companies.

I. Contents of Property Management Services

(a), housing * * * with parts of the maintenance and management

* * * Use site refers to the main load-bearing structure (including foundation, internal and external load-bearing walls, columns, beams and floors, etc.). ), main structure, public hall, public staircase, outdoor wall, hall, roof, roof, low-voltage distribution room, shaft, pit and * * *.

(2) Maintenance and management of facilities and equipment used by * * *

* * * Facilities and equipment refer to water supply and drainage pipelines, water tanks, water pumps, lighting facilities, fire-fighting facilities, lightning protection facilities, monitoring systems, roads, street lamps, ditches, etc.

(3) The installation, maintenance, maintenance and management of water supply, power supply, communication, cable TV and other facilities in this area are directly provided by relevant units to end users and charged. If entrusted by relevant units and departments, Party A can implement unified collection service.

(4) Environmental sanitation

1. Cleaning of public places, facilities and equipment in this property area;

2, * * * * with sewage pipes, rainwater pipes (wells), septic tanks cleaned up in time according to the inspection situation;

3, garbage removal every day, Nissan Nissin.

(5) Public order.

1, implement safety management;

2. Assist the public security department to strengthen public security management, investigate and deal with all kinds of illegal cases, and maintain public security in this property area;

3, regional monitoring, found that all kinds of accidents immediately stop, do not obey the management, timely report to the relevant departments;

4. Maintain regional order and prohibit others from entering.

(6), fire management

1, fire fighting equipment management and inflammable goods management, to stop illegal storage of inflammable and explosive goods, and to enforce fire fighting;

2, keep the fire escape open, voluntary fire propaganda;

3, fire alarm in time, and actively organize rescue work.

(7), traffic order and vehicle parking:

1, content

(1), vehicles entering the property area should follow the prescribed route and obey the command of the site management personnel;

(2), all kinds of vehicles, according to the requirements of the property management company all parked in the designated place.

2. Responsibility requirements:

(1), which does not interfere with vehicles;

(2) Keep the property area quiet;

(3) maintaining traffic order;

(8), house decoration management

Party A shall manage the scope and behavior of the owner's house decoration according to the Administrative Measures for Interior Decoration of Residential Buildings promulgated by the Ministry of Construction and the House Decoration Management Service Agreement of this community.

(9), public * * * greening management

1, timely maintenance, keep the normal growth of flowers and trees;

2. Keep the public green space clean and beautiful;

3. Reduce green pests and replant them in time when necessary.

Second, staffing.

Staffing plan

With the modernization of management methods and means, the structure of property management team has also undergone revolutionary changes. The property management personnel of Baosai Garden have changed from labor-intensive to technology-intensive, and the management personnel should be highly educated and high-level compound talents. To this end, we adhere to the principle of "lean, efficient and dedicated" in the staffing of property, determine the employment standards of "emphasizing education, ability, level and morality", and strictly control the selection of talents. The management requires more than three years of management experience; Introduce professionals for engineering and technical posts. In terms of talent source, it is mainly to send talents internally to ensure that external professionals ensure the high quality of the management team. In the construction of management team, we will combine standardized management with humanized management, use incentive mechanism, fully mobilize the enthusiasm of all employees, and conduct strict assessment to ensure the realization of management objectives.

According to the actual needs, the staffing needs 13 people, including managers 1 person, computer administrators and cashiers 1 person, 2 administrators, maintenance workers 1 person, 6 cleaning workers (also keeping green) and 2 public * * * order administrators.

The number of people required for the position is required.

The property manager has been engaged in property management for many years, has rich theoretical knowledge and practical experience, has unique views on property management, and has an overall record and conception of the salary of the management office. 1

College degree or above as a microcomputer administrator and cashier, proficient in computer application, with rich theoretical knowledge and practical experience. 1

An administrator with high school education or above, experience and knowledge of property management. Good appearance and temperament, strong communication and coordination skills, all have qualification certificates issued by municipal authorities. 1

The maintenance worker has a high school education or above, is in good health, and holds relevant operation qualification certificates. 1

Cleaning (greening) personnel are healthy, have relevant skills, and have been trained by the municipal competent department. two people

Public security administrators have a high school education or above, are healthy, serious and responsible, and have certain industry skills. seven

I. Main job responsibilities

(1) Responsibilities of the property manager

1, adhere to the company's policies, decisions, plans and instructions.

2. Be responsible for formulating and organizing the implementation of our work plan, and regularly inspect, supervise and investigate violations, and propose and implement corrective measures to meet the requirements of specified standards.

3, responsible for the financial budget report, submitted to the company for approval before implementation, strictly control the daily expenses.

4 responsible for the audit of sporadic paid service contracts. Be responsible for the content of contract review in this department.

(2) The responsibilities of the administrator

1, responsible for the control of products provided by the owner.

2. Responsible for handling the complaints of the owner. If it is within the management scope of this office, reply within one working day, and complaints from other departments should be delivered in time.

3. After the owner reports for repair, he shall be responsible for stopping the delivery, and cooperate with and urge the maintenance center to do a good job in maintenance service.

4. Be responsible for inspecting, supervising and evaluating the service quality of employees in each position.

5. Be responsible for quality control of purchased goods, evaluation and dynamic control of suppliers, and be responsible for the quality of goods provided by suppliers.

6. Responsible for the normal use, effectiveness and traceability of various signs in property management.

7. Be responsible for controlling every working procedure in the process of property management service.

8. Be responsible for the monitoring and inspection of property management services to ensure that the process is under control.

9. Be responsible for supervising the management of the company's monitoring and measuring equipment to ensure its accuracy and effectiveness.

10. Responsible for monitoring the whole process, controlling the measurement status within the scope of property management, and ensuring its accuracy and effectiveness.

1 1. Be responsible for controlling the handling, storage and protection of materials and articles in the service process to ensure that their quality is not damaged or deteriorated.

12, responsible for the centralized management of property management and service process records, responsible for the control and handling of unqualified products or unqualified services, and do a good job of tracking and verification.

13. Conduct regular owner surveys or visits, understand the situation, listen to opinions, consciously accept the supervision of the owners and tenants, and maintain good relations with the owners.

(3) Responsibilities of Microcomputer and Cashier

1, responsible for collecting management office documents and sorting out information.

2. Be responsible for the copy processing of the management office.

3, responsible for fund management, assist the administrator to collect property service fees.

(4) Maintenance personnel's responsibilities

1, establish the idea of serving the owners and residents wholeheartedly, provide warm service, maintain and operate in a civilized manner, and hold relevant certificates.

2. Be familiar with the water, electricity and other supporting facilities in charge of the community, master the maintenance technology, do not leave without leave, and abide by the company's rules and regulations.

3. The results shall be filled in the return visit form, and the return visit shall be conducted within three days after the owner's approval, and the return visit record shall be made.

4. Make daily maintenance records, specify the work content and completion in detail, and submit the maintenance records to the archives before the end of each month as the assessment basis for maintenance workers.

5. Make relevant quality records and be responsible for the authenticity and accuracy of the records.

6, the correct use of maintenance, measuring and testing equipment, do the necessary maintenance work, to ensure that it is in good condition, to have inspection requirements in accordance with the provisions, do a good job of periodic inspection.

7. Obey the arrangement of the engineering maintenance department and provide on-site service in time after receiving the maintenance contact list. If urgent repairs are needed, arrive as quickly as possible, and ensure that minor repairs are completed within 8 hours, medium repairs within 48 hours, and major repairs will be answered within one day.

8, completes the recipients of maintenance parts, registration procedures and necessary maintenance work.

9, actively complete other tasks assigned by the superior leadership and engineering maintenance department supervisor.

(5) The duties of the public security administrator

1, which has a good affinity during work.

2, working hours, in strict accordance with the instructions on duty at the scene.

3, responsible for the project public order maintenance, traffic order maintenance, fire control, safety monitoring.

The third part is the basic principles and workflow of property management companies.

First, the basic principles of the work of property management companies

(a), the management organization settings

According to the relevant management regulations of our property company and the specific situation of this property, the service office is fully responsible for daily management and operation, and manages the internal and external affairs of the whole park. The service office should set up an organization according to the management content to ensure the safety of the management area, the normal operation of the equipment and the normal residence of the owner/tenant.

(2), staffing

Set up institutions and personnel scientifically and reasonably, and determine the staffing based on the principle of "lean, efficient and economical".

(3) Responsibilities of the service office

Carry out the working principles, decisions, plans and instructions of the property management company.

Implement the company's unified financial management regulations.

Implement the company's unified personnel management regulations.

Be responsible for the overall management of the service office, formulate the work objectives and work plans of the service office and organize their implementation according to the overall planning of the company.

Formulate a management plan, report it to the company for approval and organize its implementation.

According to the annual financial plan approved by the company, reasonably and effectively control costs, collect property management fees and other related fees, improve the fee collection rate, actively carry out diversified project management, and find new economic growth points for the company's economic development.

Responsible for receiving, sending, delivering, filing, information management and feedback of all kinds of documents in the project service office. Responsible for the procurement of office supplies, maintenance materials and fixed assets required by the project service office.

Responsible for the daily inspection, repair and maintenance of project engineering equipment and facilities. Responsible for the decoration management of villa park project. Responsible for the safety, cleaning, greening and vehicle management of this project.

Responsible for handling and cooperating with the owners and developers' complaints about the work or personnel of the service office according to the authority and content.

Consciously accept the supervision of the owner and the management Committee, and coordinate the relationship with the owner and the management Committee.

Responsible for establishing good cooperative relationship with local government and relevant departments of the project.

Cooperate and coordinate the relationship with relevant departments in the company such as project department and sales company, cooperate with the work of professional departments such as water supply and communication, and cooperate with the work of relevant outsourcing companies to provide necessary conditions for professional companies and outsourcing companies.

(4), internal management

Manage the property personnel of this project in strict accordance with the internal management system of the property company.

Second, the service process of the property management company

(a), check in

Check-in process details:

1, house inspection

2. Fill in the maintenance form

Step 3 repair

Step 4 accept

5. Get the information and sign the agreement.

Send the documents signed and filled by the owner, sign the property management contract, and the owner and the service office each keep one copy. The owner receives the convention on the use, management and maintenance of the house and signs a letter of commitment, one for each party.

6. Get the home manual, decoration manual, project quality guarantee, residential instruction manual and construction warranty card. The owner shall fill in the owner's basic information registration form and emergency contact registration form.

Step 7 charge a fee

After signing the agreement, collect property management fees from the owners, such as garbage cleaning fees and deposits.

8. Key issuance

After passing the house inspection and signing legal documents, handle the key handover procedures. Fill in the key handover form.

(2) Decoration

1, house decoration procedure

After the owner has gone through the check-in formalities, he can carry out the decoration work according to the following procedures.

Detailed description of the decoration process:

(1), when the owner/tenant needs to decorate, he/she should apply to the property department of the company in advance, get the Management Regulations on Decoration of Residential Parks and the Decoration Manual, truthfully fill in the Owner/Tenant Decoration Construction Application Form, and go through the formalities of decoration declaration.

(2) If the decoration project is not in conformity with the regulations, the decoration content shall be changed and submitted to the Engineering Department for retrial until it is approved.

(3) After the decoration scheme is approved, the service office, the owner/tenant and the decoration construction unit sign the house decoration agreement.

(4) After the agreement is signed, the owner/tenant and the decoration construction unit shall pay the decoration garbage cleaning fee.

(5) on-site decoration

In order to ensure that everything is normal during the renovation, the service office has designated a renovation manual according to the relevant documents of the Ministry of Construction, the city and the district, which stipulates the construction time, construction personnel, safety, fire control, construction electricity consumption, cleanliness and hygiene, etc. All construction personnel must abide by it.

(6) In the process of decoration, the service office shall supervise the decoration process, conduct irregular inspections and keep inspection records.

The functional departments of the service office shall supervise whether the decoration unit violates the decoration agreement and the decoration regulations according to their respective responsibilities. If there is any violation of the agreement during the construction, the construction unit shall be notified to make timely rectification before the construction can continue. If you refuse to obey, the property management office will issue a violation treatment form, stop work immediately and do other treatments.

(7) The security and cleaning department of the service office is responsible for inspecting and supervising the removal of decoration garbage and domestic garbage during decoration.

2. Public security management during renovation

(1). During the renovation, in order to strengthen the management of construction personnel, the following tasks are mainly carried out: maintaining public health and public order in all construction areas. Supervise the construction personnel to check whether there is overflow when items such as decoration materials enter and leave. If found, stop it in time. Prevent construction personnel from damaging equipment and facilities in public areas. Construction personnel are not allowed to pile up construction materials in public areas. Check the integrity of fire-fighting equipment, and immediately stop and report anyone or behavior that violates fire-fighting regulations. Prevent construction personnel from fighting in the construction area.

(2) In the process of construction, all decoration personnel must abide by the decoration manual and the special notice formulated by the security and cleaning department. During the daily patrol, the security guards will manage the construction personnel and have the right to stop those who violate the decoration manual and special notice. If the circumstances are serious, the property department will be notified for punishment until the construction is stopped.

3. Garbage removal during decoration.

During the renovation, the construction unit shall bag the interior decoration garbage, and the decoration garbage shall not be scattered; Domestic garbage shall not be mixed with decoration garbage; In case of violation of regulations, the property personnel have the right to stop and order them to clean up. If they refuse to obey, the service office has the right to order them to stop working and clean up the site.

Decoration garbage shall be removed daily by the construction unit. In case of special circumstances, contact the property management department in time and arrange personnel to clean up separately. Cleaning personnel should ensure that garbage is sealed, not spilled, not spilled, and transported to the designated place.

Reasons for picking up garbage at home:

Ensure that the outdoor environmental sanitation of this project is in a good clean state.

Ensure that the facilities and equipment of this project are not damaged.

(3), repair and warranty

Maintenance refers to the maintenance of the owner/tenant's own house that is still under warranty. The construction unit is responsible for maintenance.

Detailed description of the maintenance process:

During the warranty period, the owner/tenant shall apply to the property department for maintenance.

The property department informed the engineers and technicians to go to the site to verify the situation and confirm whether it was a quality problem.

If the situation is true, the property department shall fill in the repair application form (appointment time, contact telephone number, maintenance items, etc.). ) and handed over to the construction unit.

According to the contents of the maintenance list, the construction unit will send someone to carry out maintenance within the agreed time. If it cannot be arranged within the agreed time, the construction unit will negotiate another time with the owner/tenant.

After the maintenance is completed, the engineering department will conduct a preliminary inspection. After the initial inspection is qualified, notify the owner/tenant for confirmation.

The Property Management Office pays a return visit to the maintenance projects reported by the owners/tenants.

One month before the expiration of the warranty period, the property management office will announce the owner/tenant.

After the warranty period expires, the developer, the service office and the construction unit * * * will jointly conduct acceptance inspection, and check the projects requiring maintenance according to the actual situation.

(4) Maintenance

Maintenance refers to the maintenance of the owner/tenant's own house that has passed the warranty period. The expenses shall be borne by the owner/tenant.

Detailed description of maintenance process:

After receiving the phone call or written application for repair from the owner/tenant, the property department shall verify whether the household is in arrears (such as overdue payment) and fill out the maintenance work order, which shall specify the scheduled maintenance time, contact number, maintenance items and expenses (including material costs and labor costs).

The property department will transfer the work order to the personnel on duty in the engineering department, and the engineering department will appoint someone to carry out maintenance in time.

According to the maintenance work order, the personnel on duty in the engineering department will send maintenance personnel for maintenance within the agreed time. After the maintenance work is completed, fill in the completion time on the maintenance sheet. If the maintenance cannot be carried out within the agreed time due to household reasons, it shall promptly notify the property department and arrange the maintenance time separately.

The owner/tenant confirms the quality and cost of the project through acceptance and signature. The maintenance personnel will hand over the maintenance order to the property department for filing.

The property department pays regular visits to the owners/tenants.

Maintenance fees shall be included in the accounts receivable of the current month by the property management department and collected regularly.

The fourth part of the property service objectives

I. Equipment and Facilities Management Park Public Equipment and Facilities Management

(a), public equipment, facilities drawings, data files are complete, intact rate 100%.

(2) The equipment and facilities are well maintained, running normally, and the safety is up to 100%.

(3), equipment and facilities maintenance, overhaul system completion rate of 99%;

(four), fire control system equipment in good condition without damage, can start at any time;

(five), the road is smooth, smooth, no water, no collapse; In good condition, the utilization rate is above 99%, and there is no indiscriminate occupation of roads and no change in use functions;

(six), drainage pipes and ditches in good condition rate of 99%; Smooth drainage, no blockage and leakage, regular dredging, no water, collapse and deformity, check once a month;

(7), street lamps, courtyard lamps intact rate 100%, no damage, regular maintenance, cleaning, once a month.

(eight), * * * cultural entertainment and leisure facilities intact rate 100%, to ensure the use of facilities, regular maintenance, check once a month;

(nine), water supply, power supply operation is normal, no random connection, no leakage;

Second, the decoration management personnel supervise the owners and tenants to carry out decoration in accordance with relevant regulations.

(a), review the relevant qualifications and certificates of decoration units, the qualified rate reached100%;

(2), check the owner for decoration related documents, forms, decoration change parts and other procedures are reasonable and meet the requirements;

(3), supervise the decoration unit in the case of not endangering the safety of the building structure and others, do not change the use and unchangeable items for decoration construction, and the supervision rate is100%;

(four), construction waste is not littered, not indiscriminate;

(five), three times a day to patrol the decoration site, supervise and check whether the decoration personnel show certificates, and whether they are consistent with the witnesses;

(6), check whether there is a fire hazard in the decoration place, whether there is illegal electricity and fire.

Three. Cleaning services daily cleaning and maintenance of road environment.

(1) The sanitation facilities in the project are complete, with garbage bins, garbage transfer stations and other equipment, and the qualified rate is100%;

(2) The project is clean and hygienic, with fresh air and no environmental pollution, with a cleaning rate of 90%.

(3), garbage Nissan Nissin, public garbage cleaning once a day;

(4) The dustbin shall be cleaned once a day and once a week;

(5) The ground part shall be free of garbage, sundries, mud and water, and the carport shall be clean and tidy, free of sundries and cobwebs.

(six), all public places without sundry, garbage, cleaning rate reached more than 90%;

Four, greening management park flowers, trees and green space daily maintenance management.

(a), greening intact rate100%; The plant configuration is basically reasonable, the trees and shrubs are complete, the green layout in the park is beautiful, the flowers, trees and buildings are harmonious, and there is basically no exposed land; The green space coverage rate exceeds 40%;

(two), flowers and trees grow normally, pruning in time, no obvious dead branches, pests and diseases;

(3), the lack of trees is below 4%, and the lack of flowers and grass is below 5%; ;

(four), the green space is clean and tidy, without sundry, without stacking, scaffolding and occupation.

Verb (abbreviation of verb) public order maintenance and family safety

(a), the project in the case of complete supporting facilities to implement closed management, 24-hour patrol duty system, cooperate with the police station, maintain the safety of the community, and have the right to ask suspicious people in the park;

(two), found in the patrol fire accidents or hidden dangers and public security, traffic accidents, timely treatment and report to the relevant departments;

(3) The incidence rate of theft, criminal, fire fighting and public security cases in the whole year is below 1‰, and there are no major criminal cases, major fires and traffic accidents in the whole year;

(four), in case of sudden cases, the staff rushed to the scene within 3 minutes, the first time to take preventive measures; Dangerous places have obvious signs and preventive measures;

(five), the staff dress clearly marked, work norms, according to the inspection route seriously;

(6) The incidence of violation is below 1‰, and the treatment rate and follow-up rate are 1.000%.

Six, fire management

Daily fire control management in residential quarters

(1) The integrity rate of residential fire control facilities 100%, and the fire water supply rate100%; The system facilities are in good condition, and special personnel are appointed for regular inspection and maintenance;

(2) If the fire rate is below 1‰, take preventive measures and conduct regular safety publicity to ensure that employees master basic fire fighting skills, and the qualified rate reaches100%;

(3), formulate and strictly implement the responsibility system for fire prevention, fire control facilities are clearly marked, and shall not be used for other purposes, placed reasonably, and checked regularly to make them qualified and effective.

Seven. File Management Establish public files of this project.

(a), the establishment of a computer database, the file is complete, the file establishment and intact rate 100%, there are records of the collection and use of property management fees, and the work diary is neat and true;

(2), the house has a general plan, underground pipe network planning approval documents, completion acceptance documents, (acceptance list, completion acceptance list, civil engineering, plumbing, electrical civil air defense, equipment completion drawings), public facilities design and installation drawings, and the accounts are consistent;

(3), the scale of11001

(four), household management records, housing quantity, type, use classification statistics, residential quarters;

(five), there are records of major, medium and minor repairs and inspections of houses and equipment over the years, and there are records of equipment and facilities operation;

(six), open * * * maintenance fund deposit and use records.

Eight, collection and payment services

(a), familiar with the collection of public facilities fees;

(2) Be familiar with the meter reading water and electricity meter, with correct reading and accurate measurement (accuracy 100%) and provide vouchers;

Nine, management principles

Service tenet: Owner and tenant first, service first, management according to law.

Enterprise service spirit, enthusiasm, dedication, realism and innovation.

professional ethics

Love your work and be loyal to your duties

Integrity and discipline

Work hard and be thrifty.

Research on scientific management of enterprises

Civilized, courteous and quality service

X. management objectives

People-oriented, serve the owners/tenants, maintain and improve the integrity of the property through the management of the center and the service to the owners/tenants, so as to realize the preservation and appreciation of the property, and take the overall interests of the owners/tenants as the starting point to bring the greatest benefits to the owners/tenants.

Take the owner/tenant as the center, provide perfect services for the owner/tenant, and create a safe, comfortable, warm, fast, convenient and clean living environment.

The service office implements professional and standardized management of the center, so that our management can be integrated into the living life of the owners/tenants, and high-quality living space can be created for the owners/tenants with high-quality management services.

Through our management services, establish a high-quality property brand image; Establish a good social image by creating a high-quality living space; Through our efforts, the service office will become a friend of the owner/tenant and a long-term manager of the center, and the service office will develop in the competition; Under the leadership of Guichi District Construction Committee and Qianjiang Industrial Park Management Committee, we will strive to take over within two years.