Who should I talk to if the property agent collects and delivers it for you?

Many owners think that they have paid the property fee, and the property company should take care of everything. If something is lost, the property management company should be responsible. When the courier arrives, the property company will also be responsible. But is this really the case? Let's take a look at Bian Xiao.

Should the property be responsible for the loss of things at home?

According to the "Regulations on Property Management", property service enterprises should provide corresponding services in accordance with the provisions of the property service contract. In other words, if the property company fails to perform the property contract, the property company shall bear corresponding responsibilities according to law.

The courier has arrived. Should the property be expropriated?

Although some property management contracts will stipulate that the property management company will handle some things for the owner, if the property management company collects the express delivery for the owner, especially the express delivery with valuables, the property management needs to bear the responsibility of custody.

But in fact, it is the responsibility of the recipient to sign for the courier, and whether the courier is damaged or not is the responsibility of the courier company, so the property management personnel have no obligation to collect the courier in principle.

Do the residents on the first floor need to bear the elevator fee?

Many owners who live on the first floor think that they can't use the elevator and don't need to bear the elevator fee. But in fact, whether from the perspective of property rights or the actual use effect, residents on the first floor need to pay elevator fees. After all, you can't guarantee that you will never use the elevator.

Residential parking is zoned, should the property be responsible?

This mainly depends on whether the owner and the property company have signed a parking custody agreement. If there is an agreement, but the property company fails to perform its obligations in accordance with the agreement, the owner may hold the property company responsible.

How to share the lighting fee in public areas?

The electricity fee generated by public lighting system belongs to the category of energy fee. According to the Interim Measures for the Charge of Property Management Services in Urban Residential Areas, energy costs can be included in the cost of property management fees and shared by all owners in the building.

Does the property company have the right to stop water supply without authorization?

If the property management contract clearly stipulates that the water and electricity supply in the residential area is managed by the property company, then the property company has the right to stop water supply without authorization.

Does the property have the right to install the solar water heater tightly?

Whether the solar water heater is installed tightly depends mainly on whether there is an agreement between the property management company and the owner in the property management contract, and secondly on whether the installation of the solar water heater constitutes the occupation or destruction of the wall, top floor or neighbor space.

(The above answers were published on 20 17-0 1-22. Please refer to the actual purchase policy. )

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